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Reviews of TownePlace Suites by Marriott Texarkana

2.5 out of 5
TownePlace Suites by Marriott Texarkana
5020 N Cowhorn Creek Loop, Texarkana, TX

Reviews

7.6

Good

Rating 10 - Excellent. 134 out of 365 reviews" "
Rating 8 - Good. 98 out of 365 reviews" "
Rating 6 - Okay. 62 out of 365 reviews" "
Rating 4 - Poor. 42 out of 365 reviews" "
Rating 2 - Terrible. 29 out of 365 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service
Nice
Stayed 2 nights in Apr 2024

4/10 Poor

Rolanda

Liked: Staff & service
Disliked: Property conditions & facilities
The tv and internet did not work in my room and my kids did not enjoy it
Stayed 2 nights in Apr 2024

4/10 Poor

russell

Disliked: Property conditions & facilities
They had construction going until 9pm. Called mgmt and nothing was done. Would not stay here again.
Stayed 1 night in Mar 2024

2/10 Terrible

Jose

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was filthy. Rooms were dirty and smelled like marijuana. Not family friendly
Stayed 1 night in Mar 2024

4/10 Poor

Ingrid

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately this property is below standards. The front desk and management are very courteous but the property is not clean. The sheets smelled and were stained , it was very uncomfortable. My rate was non refundable at I decided to stay, but never again. Pay the extra money, you will not regret it .

2/10 Terrible

Tiffany

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There was no hot water thinks were broken..dishes were dirty. Furniture was badly stained..just not a good stay at all had to change rooms just to ensure the same things and it was my 10th anniversary
Stayed 2 nights in Feb 2024
Response from Skip L. on Feb 6, 2024
Thank you for your comments. Again, our deepest apologies for your experience. Your experience is not the Marriott standard, nor ours. We are embarrassed you had to endure such conditions.Sincerely,TownePlace Suites

10/10 Excellent

Edna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Skip L. on Jan 22, 2024
Ms. Edna,Thank you for taking the time to let us know how we are doing! We hope to be of service the next time you visit Texarkana.Thank you,

2/10 Terrible

Christopher, Kinston

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so excited for an early check-in after nine hours of driving until I actually got to the room. I can’t believe they would rent a room so disgusting. I’m in now way a clean freak but even the doors were dirty. We rented two two bedroom suites and none of my family felt comfortable sitting on the furniture. However the front desk lady was REALLY nice and refunded us for both rooms without any issues.
Stayed 2 nights in Jan 2024

2/10 Terrible

John

Stayed 1 night in Dec 2023

6/10 Okay

Richard

Liked: Cleanliness
Property was under renovation so can't say much about those things, BUT they cut costs SO much that when you go to watch TV, they offer NO satellite or cable TV. Even Motel 6 offers satellite TV, this is a Marriott Hotel. You have to use your own subscription to watch Netflix, your own subscription to watch Prime movies, and you get NO Fox News, no HGTV, no Hallmark. If it costs this hotel money, you don't get it. They offer PLUTO TV which is free and useless. Thanks...
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Not great
Hotel under construction. Would have loked to have known that beforehand. Also, when closed the curtains they were filthy..
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel is undergoing renovations, staff was very courteous & helpful.
Stayed 2 nights in Nov 2023

2/10 Terrible

Jessica

Stayed 1 night in Nov 2023

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To start, there was no warning when we booked the room for the weekend that the hotel was currently under remodeling/construction. No clear labeling that the pool was an outside pool in the hotel descriptions, so kids were petulant that they could not swim. Was hard to find a working door to even get in to the hotel to find where to check in. Most of the hotel parking was taken up by construction equipment or storage trailers. Once we got inside and checked in, the room had a funky smell. The elevator was jerky and lurched in quite a concerning manner every time it reached the 4th floor. There was a lack of clean dishes in the cupboards in kitchenette - had to clean things before i could use them. The mattress on the hideabed couch was stained and disgusting. The tv in the room woth the desk did not work. All the swtiches with gfi had to be activated because they had been tripped. Breakfast was quite sad and pathetic - no milk for cereal, quite limited options. If we had known, we would have just packed breakfast goods. The one baking tray provided in tge room did not actually fit inside the tiny oven - why even have it? No clear wifi password was included at check-in. The mattresses felt like they were not properly supported by the bedframes, and were not comfortable- woke up with neck and back pain both days of our stay. Highly disappointing hotel stay. Will not stay there again. Do not recommend.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kenyetta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Robin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under construction so it is really hard to accurately review the cleanliness of the lobby. When we first arrived they gave us a room that didn’t have an oven and we required an own so we had to move rooms. The room we moved to had a funny smell and was not the cleanest. There were not enough pillows, towels or silverware in our room. Had the hotel not been under construction I would not return but since they are remodeling I would consider giving it another try.
Stayed 3 nights in Sep 2023

6/10 Okay

Cynthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

adesh

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is in desperate need of upgrade. I was happy to see materials in the parking lot to begin upgrades.
Stayed 1 night in Jul 2023

10/10 Excellent

helene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Super for a suite.
Stayed 1 night in May 2023

10/10 Excellent

Davian

Stayed 1 night in May 2023

10/10 Excellent

Kelly, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super welcoming and friendly.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice king bed suite on the ground floor with full kitchen. Love making my own coffee, walking down the hall for breakfast, then finish getting ready for the day.
Stayed 1 night in Jan 2023

4/10 Poor

Jared

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross but friendly staff
Hotel was run down and dirty. Our drapes had holes in them and there were stains on the sofa and carpet.
Stayed 2 nights in Nov 2022

4/10 Poor

Wyatt

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a nice place.
So not stay here. Old, dirty and worn out. It’s bad. The grossest place I’ve stayed in 25 years since college. I don’t remember those, but it must have been like this and it was not cheaper than all other options around. I feel dirty and used.
Stayed 1 night in Nov 2022

10/10 Excellent

Ted

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

garrett

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was clean. Shower curtain had mold and snot, yes not exaggerating, snot on it. Tub was really moldy and mildew everywhere. Not one surface wasn’t sticky from something. Breakfast wasn’t really anything special.
Stayed 1 night in Oct 2022

6/10 Okay

Fred

I expected more.
It was an average stay, the room appeared clean but the counter tops and tables were dusty, there was also a towel left on the bathroom floor; the phone didn't work either.
Stayed 1 night in Oct 2022

10/10 Excellent

Ward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Charleslene

Disliked: Cleanliness, property conditions & facilities, room comfort
Checkout the room BEFORE you check In
We were in a double Queen suite. The shower curtain had mold on it. The refrigerator was dirty and had hair in it. The beds…. They literally put 2 Queen beds on frames that were way too small!! So when you sat or laid on the bed, you and the bed were on a constant tilt. This experience was HORRIBLE
Stayed 1 night in Aug 2022

8/10 Good

Brandon

Stayed 1 night in Jul 2022

8/10 Good

Crystie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was wonderful, room was clean. Noise concerns were taken care of immediately. Definitely would stay here again.
Stayed 1 night in Jul 2022

8/10 Good

Virginia

Traveled with family
Great location, you can walk to Red Lobster, room was clean but bathroom could have been cleaner.
Stayed 1 night in Jul 2022

8/10 Good

Lisa

Stayed 1 night in Jul 2022

2/10 Terrible

Rick

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sub-par staff and facilities
The staff was not willing to help with a booking issue, I asked for a roll away bed and they said they didn't have any, there was blood on one of the pillows, a 2,and the bathroom was filthy around the baseboards. There was chipped paint on the wall by the bed - overall the worst hotel stay I have ever had
Stayed 1 night in Jun 2022

10/10 Excellent

virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Roxanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Michael

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty/nasty, carpet was bad dirty, bathroom floor was dirty, bathtub was damaged, supposed to been a king suite and too small of a room to be a suite. Stovetop was broken. Just a horrible hotel to be charging $144 a night for a room. Felt like $60 a night would have been a fair price. Would not stay there again ever!
Stayed 1 night in Jun 2022

6/10 Okay

Jermaine

Liked: Cleanliness, amenities
Disliked: Staff & service
As most of the employees I encountered were respectful, there were two that were not so respectful, The front desk man that checked me in was a bit rude when I asked to change rooms due to 2 large trees right at my room windows. Also, the door to my room was hard to open and close. When called regarding the non- working tvs, no one was available to fix and no work order was created.
Stayed 3 nights in Jun 2022

6/10 Okay

Katrena

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs some TLC
Just a one night stay with the family, but I was very disappointed to see the overall condition of this Marriott hotel. Marriott is a name that goes with higher standards. The staff was wonderful! Very friendly and helpful upon check-in. Just needs some TLC! I would stay here again.
Stayed 1 night in Jun 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Gina, New Orleans

Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Just not your typical Marriot
Doors would close, pool closed, dogs barking, not enough pillows.
Stayed 2 nights in May 2022

8/10 Good

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Skip L on May 16, 2022
Josiah, Thank you for the recent rating of 8 out of 10. Let us know what we could how we could make your next stay an awesome experience! Thank you and safe travels!

10/10 Excellent

Jin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great Will stay there again
Stayed 1 night in Mar 2022
Response from Skip L on Mar 14, 2022
Hi Jin! Thank you for rating your stay a 10! We look forward to being of service on your next visit.

4/10 Poor

Torrance

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furniture was dirty room smells bad toilet problem
Stayed 1 night in Mar 2022
Response from Skip L on Mar 10, 2022
Dear Torrence, Thank you for bringing this matter to my attention. I am extremely disappointed and quite frankly, embarrassed that this issue even occurred. As you know these are not the Marriott standards and certainly not mine. I deeply apologize that you had to endure such conditions. Please know that I had the room thoroughly inspected by our housekeeping manager and I personally reviewed the procedures for cleaning with our housekeeping staff, to eliminate any possibility of future mishaps. Again, Thank you for making us aware of this situation. Thank you, Skip Long

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Property conditions & facilities
Needs to be updated. A bit tattered. New sheets needed. Towne Place usually very good. This was the worst Towne Place I have stayed in.
Stayed 1 night in Dec 2021
Response from Skip L. on Jan 4, 2022
Thank you for your candid comments regarding your recent stay. Please accept my most sincere apology for not meeting your expectations, or mine. Your comments have been discussed with the appropriate management and measures are in place to prevent this from occurring in the future. Again, thank you for bringing this to my attention.

10/10 Excellent

stephen

Stayed 1 night in Dec 2021

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Convenient to roads & restaurants. Pet friendly and places to walk dog. Nice outdoor pool / too cold to use now. Will stay again
Stayed 1 night in Dec 2021
Response from Skip L on Dec 20, 2021
Thank you for you great review! We hope your travels bring you back to Texarkana soon! Happy Holidays!