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Reviews of Best Western Red River Inn & Suites

2.5 out of 5
Best Western Red River Inn & Suites
22106 Black Jack Rd, Thackerville, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1003 reviews" "
Rating 8 - Good. 239 out of 1003 reviews" "
Rating 6 - Okay. 65 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked the closeness to Winstar Casino. The bed was a little too hard for my liking. The room needs to be updated. Breakfast was just alright, nothing to write home about.
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Mike Thank you for taking the time to complete a survey for your stay and letting us know what you liked and did not like, while stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Coby J

Traveled with partner
Great room & customer service
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Coby Thank you for completing a survey for your stay and letting us know how much you liked the room. We pride ourselves on our customer service, so thank you for letting us know you liked it. We look forward to hosting you again in the future.

8/10 Good

RACHEL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here recently for a concert at Winstar. The front desk lady was 5 stars helpful, friendly and a joy to talk to. I wish I had paid attention to her name. The room we were assigned was right next to the front desk. We asked to be moved since we are light sleepers. The only other room was right next door which was not much better but we had no choice. The bed was firm, but comfortable. I would stay here again, but next time book direct with BW. I feel booking with Expedia, we were given the undesirable rooms
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Rachel Thank you for completing a survey for your stay and letting us know what you liked and did not like during your stay! We look forward to hosting you again in the future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniences and staff
Stayed 2 nights in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Janet Thank you for completing a survey for your stay. We our glad you like our location and staff. We look forward to hosting you again in the future.

10/10 Excellent

Karla

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great customer service. Close to Winstar. Free parking. Dusty room. Old uncomfortable bed.
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Karla Thank you for completing a survey for your stay and letting us know what you liked and didn't like during your stay. We look forward to seeing you in the future.

8/10 Good

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast !!
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Randy Thank you for taking the time to complete a survey for your stay and we look forward to hosting you again in the future.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like the location. Close to On the Border casino. Would be better if located at the casino.
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Karen Thank you for taking the time to complete a survey for your stay. We our glad you liked our location and look forward to seeing you again in the future!

8/10 Good

Simetah

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended from me. Kind staff VERY accommodating
Stayed 2 nights in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Simetah Thank you for taking the time to complete a survey for your stay with us. We our glad you enjoyed the staff and for recommending us. We look forward to seeing you again in the future.

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great, lady at front was very helpful and kind . Room was very clean , breakfast was good as well.
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Francisco Thank you for completing a survey for your stay with us. It looks like you really enjoyed yourself while at our facility. We were glad that we could accommodate you during your stay. We look forward to hosting you again in the future.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
First time here and felt safe
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Sabrina Thank you for completing a survey for your stay. We our glad that you choose our hotel for your first time in the area and that you felt safe. We look forward to seeing you again in the future.

10/10 Excellent

John

Stayed 4 nights in Mar 2024

8/10 Good

john

Liked: Property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear John Thank you for completing a survey for your stay. We pride ourselves on our staff and we are glade that you think so, also. We look forward to seeing you again in the future.

10/10 Excellent

JOHN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great !
Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 22, 2024
Dear John Thank you for taking the time to complete a survey for your stay! We are super excited that you had a great stay. We look forward to hosting you again in the future.

10/10 Excellent

Rachel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 1, 2024
Dear Rachel Thank you for taking the time to complete a survey for your stay and we look forward to seeing you again in the future.

10/10 Excellent

Tevin

Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Mar 2024
Response from BW Red Casino on Apr 1, 2024
Dear Tevin Thank you for completing a survey for your stay and we look forward to hosting you again.

8/10 Good

Donald

Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 22, 2024
Dear Donald Thank you for completing a survey for your stay and we look forward to seeing you again in the future.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally accommodating, and quick to get us checked in. They were knowledgeable and helpful, also. The room was extremely clean, too. We will definitely stay here again!
Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 1, 2024
Dear James Thank you for completing a survey for your stay. We appreciate your kind words about our facility. We look forward to seeing you again in the future.

10/10 Excellent

MELANIE

Traveled with partner
Nice hotel
Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 1, 2024
Dear Melanie Thank you for completing a survey and we are super excited that you liked stay with us! We look forward to hosting you again in the future.

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 26, 2024
Dear Tom Thank you for completing a survey for your stay and we look forward to seeing you again in the future.

10/10 Excellent

Ellery

Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 22, 2024
Ellery Thank you for taking the time to complete a survey for your stay and we look forward to seeing you again in the future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 26, 2024
Debra, Thank you for completing a survey for your stay and we appreciate the kind words about our staff. We look forward to seeing you again in the future.

6/10 Okay

T. J.

I didn’t like that you did not use my points (48.00) toward my room as I booked under the promo.
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 26, 2024
Dear T. J. Thank you for sharing your concerns with us about your points and completing a survey for your stay. Unfortunately, you must call the 800 number to use any of your points, we do not due the point system at the hotel. We look forward to seeing you again in the future.

10/10 Excellent

Tameka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent the room was clean and didn’t have any issues. Right across from casino. I will be back
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Tameka Thank you for choosing our hotel and taking the time to write a review! We agree, our staff are true gems to have for a team! We count ourselves lucky for customers like you. We look forward to working with you again in the future.

10/10 Excellent

Santos B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy, close & safe drive to Winstar!!! And the breakfast was beyond delicious! Yummy!!!!
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Santos Thank you for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Rosa

Liked: Property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Rosa Thank you for taking the time to complete a survey for your stay and we look forward to seeing you in the future!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient, great location. Everyone that works there is extremely nice and we would definitely stay again. Highly recommended
Stayed 4 nights in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear David Thank you for choosing our hotel and taking the time to write a review! We are glad to hear that you enjoyed your accommodations and our friendly staff. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Location is great and right by the Winstar Casino. The bed was comfortable and the bathroom was nice and clean. I was happy to see they had a bathtub and not just a walk-in shower.
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Nicole Thank you for choosing our property and taking the time to post a positive review! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, nice location, nice service. Nice breakfast. Overall nice.
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Jeremy Thank you for your nice and positive review of our property. We look forward to welcoming you back in the future.

10/10 Excellent

Ralph

Traveled with partner
Liked: Cleanliness, amenities
Clean and Quiet
Stayed 2 nights in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Ralph Thank you very much for your nice and positive review of our property, we look forward to welcoming you back for your next stay!

10/10 Excellent

December

Liked: Cleanliness, staff & service, property conditions & facilities
Tammy was amazing, eased my mind about an issue Expedia refused to address. Will 10/10 stay here every time I come to town.
Stayed 2 nights in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear December Thank you for taking the time to complete a survey for your stay. We our glad that Tammy could assist you and ease your mind....we our extremely great for the staff we have at this location. We look forward to seeing you again in the future.

10/10 Excellent

Lorraine

Property is very quiet and clean
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Lorraine Thank you for completing a survey for your stay and letting us know that you liked our quiet and clean property.

10/10 Excellent

Tarek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This BW was the best. The rooms were clean, beds were comfortable, and air conditioning was a beast! Love it!
Stayed 2 nights in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Tarek Thank you taking the time to complete a survey for your stay. We like that you enjoyed yourself at our hotel especially the beastly A/C lol! We look forward to hosting you again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 11, 2024
Dear William, Thank you for completing a survey for your stay and we look forward to seeing you again in the future.

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updated. Rooms are dark not enough lite in room.
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 4, 2024
Dear John Thank you for completing a survey for your stay. We appreciate all guest comments to help us improve our hotel, so that all guest can enjoy there stay. We look forward to seeing you again in the future.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk refused to give me a Checkout Document Receipt with the reason she couldn’t because I prepaid on Expedia. I wanted the normal Checkout (Dated, with your Room Number) Receipt that is normally slipped under your door the morning of your Checkout. If not slipped under the door the morning of Checkout, one may get it at the Front Desk. This is good to have for one’s records, to show what Room one stayed in along with the Checkin and Checout Dates stayed. Both women (checkin( checkout) were rather cold, unwelcoming and curt.
Stayed 1 night in Feb 2024
Response from BW Red Casino on Mar 11, 2024
Dear Veronica Thank you for taking the time to complete a survey for your stay. We are sorry to hear about your bad experience. We are normally known for our exceptional attention to detail and we regret that we missed the mark during your stay. We have been told by Expedia if your reservation is prepaid by them, we do not give receipts out to the guest. Expedia emails you a receipt prior to your check in. So, in the future if you would like a receipt make sure you do not book a prepaid reservation. They have reservations that you can book thru them that our hotel collect (and yes, we can give a receipt for this kind of reservation). We hope to see you in the future.

8/10 Good

Brett

Traveled with partner
Liked: Amenities
A/c didn’t work that well. Other than this stay was ok.
Stayed 1 night in Feb 2024
Response from BW Red Casino on Mar 4, 2024
Dear Brett Thank you for completing a survey for your stay and letting us know what you liked and didn't like. We look forward to seeing you again.

8/10 Good

Oscar, Amarillo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, and about a 5 minute drive to Winstar Casino, We will definitely be back. Highly recommend this hotel!
Stayed 1 night in Feb 2024
Response from BW Red Casino on Mar 4, 2024
Dear Oscar Thank you for taking the time to complete a survey for your stay. We are glad you liked your stay and recommended us. We look forward to hosting you again in the future.

6/10 Okay

Kyle

Stayed 1 night in Feb 2024
Response from BW Red Casino on Mar 21, 2024
Dear Kyle Thank you for taking the time to complete a survey for your stay and we look forward to seeing you in the future!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from BW Red Casino on Feb 23, 2024
Dear Nancy Thank you for taking the time to complete a survey for your stay. We look forward to seeing you again in the future.

10/10 Excellent

CYNTHIA

Staff are absolutely wonderful!! Professional, friendly and very helpful.
Stayed 2 nights in Feb 2024
Response from BW Red Casino on Feb 23, 2024
Dear Cynthia, Thank you for completing a survey for your stay. We pride ourselves on the staff we have at this hotel. We our glad you enjoyed your stay. We look forward to serving you again in the future.

10/10 Excellent

CYNTHIA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BW Red Casino on Feb 20, 2024
Dear Cynthia Thank you for completing a survey for your stay. We are glad you enjoyed our hotel and look forward to hosting you again in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent play to stay near the casino.
Stayed 2 nights in Feb 2024
Response from BW Red Casino on Feb 13, 2024
Dear Erin, Thank you for taking the time to complete a survey for your stay and we look forward to hosting you again in the future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Good property nice room
Stayed 1 night in Feb 2024
Response from BW Red Casino on Feb 13, 2024
Dear Teresa, Thank you for taking the time to complete a survey for your stay. We are super excited that you enjoyed our property and look forward to hosting you in the future.

10/10 Excellent

Alan, Keller

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk was friendly & very helpful. Our room was very spacious.
Stayed 1 night in Feb 2024
Response from BW Red Casino on Feb 13, 2024
Dear Alan Thank you for taking the time to complete a survey for your stay. We are glad you like the friendly staff and our spacious room. We look forward to seeing you again in the future.

10/10 Excellent

Thien

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from BW Red Casino on Feb 7, 2024
Dear Thien Thank you for completing a survey for your stay. We are glad you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Jackie, Arlington

Stayed 1 night in Feb 2024
Response from BW Red Casino on Mar 21, 2024
Dear Jackie Thank you for taking the time to complete a survey for your stay and we look forward to seeing you in the future!

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Hi
Stayed 1 night in Feb 2024
Response from BW Red Casino on Feb 7, 2024
Dear Alejandro Thank you for completing a survey for your stay and we look forward to seeing you in the future.

2/10 Terrible

Jennifer

Stayed 1 night in Jan 2024
Response from BW Red Casino on Mar 21, 2024
Dear Jennifer Thank you taking the time to complete a survey for your stay. We our sorry to hear that your staff was not up to par, we are normally known for our exceptional attention to detail and we regret that we missed the mark during your stay. We look forward to hosting you again in the future.

10/10 Excellent

Robbin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from BW Red Casino on Jan 22, 2024
Robbin, Thank you for completing a survey for your stay and it looks like we were spot on while you were here. We look forward to seeing you again in the future.