Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
67% of guests recommend
4.7 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Walt from Seoul, South Korea

Great hotel for newly wed or for a family

Posted Apr 22, 2013
Pros: Breakfast was one of my favorite things in the hotel
Cons: It was a little far from Patong beach, about 30 minutes ride therefore the fare was expensive about $20 one way.
Location: it was peaceful, friendly for promenade or tuk tuk rides
The hotel is only 5-10 minutes walking distance from one beach; however, the hotel provide free shuttle to several other beaches. Breakfast was great! They had a western and asian breakfast either one was delicious to my family and I. The pool was as awesome in reality as shown on the website pix, the water was clean and at a great temperature...warm. The service provided by the staff was excellent despite their limited english they attended us superbly. Great hotel for a family with kids seeking peace and tranquility. Final comment is that the restaurants on the nearest beach are all delicious I strongly recommend the indian restaurant and the Andaman seafood restaurant at night so you can eat on the terrace to see and hear the waves as the tight goes up.
2 out of 5
by Dawn from Alberta, Canada

We left early

Posted Apr 11, 2012
Cons: Management
I would not recommend this hotel or stay again. We left early. Staff was friendly but required some training in providing consistent service, for the price charged. For example, when ordering breakfast 4 pancakes came on 4 plates and staff usually could take only 1 order at a time. Staff appeared to be unsure of responsibilities, for example security staff where not located at the gate but within the complex. The air conditioner did not work well in one room, would never get below 26, staff went through the procedure of notifying people of our concern, but it was not fixed after 2 days. The location was within walking distance, but a little removed and further than we wanted to walk 2 times per day. The hotel was very empty in comparison to surrounding hotels, which gave an eerie feeling. Management charged an excessively high service charge for all services, ranging from phoning for a taxi 50%, to booking tours also at 50%. Management did not treat their staff very well, which was the most upsetting. Check your prices before booking.
4 out of 5
Recommended
for Everyone
by Traveller from Adelaide SA 5000, Australia

Good Apartment accomodation

Posted Jan 31, 2012
Pros: Room size and the small private pool.
Cons: Lack of local knowledge of tours and product and service providers including tailors and restaurants.
Location: A rural feel with a choice of beaches within a kilometer walk or shuttle service.
Good apartment accommodation which suited our family of 5 within the 2 bedroom penthouse with its own pool.m Spacious and clean with good shared facilities and services. A small distance from two beaches which could be accessed by a complimentary shuttle service during the day or a short walk. Slightly out of the way, although close enough to still be accessible.
3 out of 5
by Serhiy from Kyiv, Ukraine

nice and clean but underdeveloped location

Posted Jan 9, 2012
Pros: very calm and clean
Cons: they charge twice the price for taxi service compared to any taxi spot around the corner
Location: area is being developed so you might get a very bad view from the window. sometimes you can smell dump while having a morning coffee on a balcony
hotel looks close to a sea on a map but in fact it is misrepresentation. Walking takes 10-15 minuets to reach the beach and the area you will walk through is not very nice and little smelly. Pool view rooms are ok but if you get the other side you will be very disappointed
4 out of 5
Recommended
by A verified traveler from Perth, Western Australia

Nothing Too Much Trouble

Posted Dec 16, 2011
Despite a set back when we arrived.( The Three bedroom villa we booked was not available ) the general manager , Michael , was at hand to explain and quickly make amends by compensating us with 2 x 2 penthouse suites with Ocean view and no cost disadvantage. The breakfast was adequate without being spectacluar. We enjoyed our stay and extended two nights.
5 out of 5
Recommended
for Other
by A verified traveler from Seattle, WA USA

Bangtao Tropical Residence

Posted Sep 14, 2011
We initially booked the 3 bedroom pool villa on expedia for 3 nights, but ended up staying for an entire month. When we checked in we were awestruck by the size and luxury of the private villa. It's two stories and I'd guess around 300-400 square meters inside. All three of the bedrooms have spacious balconies, two of them overlooking the private pool. The staff, especially Michael and Rosario, was extremely friendly and helpful throughout our stay. The prices for room service were about the same as the local restaurants (around 150 baht per plate), and the wireless internet was flawless. One day the entire town's power went out and the resort somehow stayed up and running the whole time (must have a backup generator). There is literally nothing negative that could be said about this resort. We took a look at the one and two bedroom suites inside the main building of the resort and they're just as luxurious, just not as much space. We'll definitely be staying there when we come back to Phuket with less people. As far as location, the resort is in between Bangtao beach and beautiful Surin beach, only a 2 minute drive or 10 minute walk from either. Patong, the nightlife and tourist capital of the island, is about 15 minutes drive. I highly recommend Bangtao Tropical Residence to anyone wanting to experience Phuket, for short or long-term stays. I refuse to stay anywhere but Bangtao Tropical Residence when I'm on the island of Phuket.