Ratings based on 107 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
98% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Nice hotel with rooms with a lake view.

Posted Apr 22, 2015
Very comfortable, clean rooms. The hotel staff was very friendly and extremely helpful, especially with helping us navigate the area and making recommendations for outside events in the locality.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay right on a lake

Posted Feb 17, 2015
Great location with easy access to everywhere. The hotel is right on a lake, so its great to eat the complimentary breakfast in front of the huge glass windows and enjoy it. The hotel was a bit older but they clearly put a lot of effort into renovating it well. As well as put in all the finishing touches to make you feel relaxed.
Comment from Hotel Management
Mar 6, 2015 by Robert, Hotel Management
Thank you for sharing your experience with our friends over at Expedia. I am happy to see that you enjoyed your accommodation here at the Black Swan Inn. That breakfast room that you mentioned, is in the planning stages of a renovation, where we will be redesigning the room as well as increasing the variety of items that we will offer. Thank you for staying with us, we hope to see you again soon.
4 out of 5
Recommended
for Families
by Charlesfrom Long Island

Nice place good deal

Posted Jan 8, 2015 on Hotels.com
For a great price on Hotels.com we got a waterfront room, were greeted by a very friendly woman and were treated very well. Breakfast was included which I did not expect. We were skiing at Jiminy Peak and that was about 35 minutes away. Had dinner in the on site restaurant, Bombay, and that was really good. Also had dinner at a place down towards town called Baja Charlie's and that was fantastic too.
Comment from Hotel Management
Mar 21, 2015 by Robert, Hotel Management
Thank you for your review on Hotels.com. I am happy to hear our staff was friendly and accommodating. Thank you for staying with us, we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great location and good accommodations

Posted Jan 5, 2015
Pros: bed, breakfast
Cons: evening staff - needs training on guest relations.
Location: ski butternut - close by and very reasonably priced
were very pleased with the location and rooms (very comfortable beds). Day staff (especially Kara) so very accommodating. Night Staff was very abrasive and confrontational. Breakfast very nice. Building still undergoing renovation - needs a lobby or room for guests when they want to visit together that is not near rooms. Walls are paper thin. Would stay again because it is reasonably priced.
Comment from Hotel Management
Jan 14, 2015 by Robert, Hotel Management
Thank you for taking the time to write us a review. It upsets me to hear that you had a not so friendly encounter with one of our staff members. I will be speaking with the individual involved to ensure that nothing like this ever happens again. Customer service is our key focus and situations like these are unacceptable. Thank you for staying with us, we hope to see you again soon.
5 out of 5
Recommended
for Couples
by Elenifrom Philadelphia

Wonderful restaurant

Posted Jan 2, 2015 on Hotels.com
Lakeview room was beautiful
Comment from Hotel Management
Mar 21, 2015 by Robert, Hotel Management
Thank you for staying here at the Black Swan Inn. I am glad you share the same feelings as us about our beautiful lake view rooms. We hope to see you again soon.
3 out of 5
Recommended
for Personal Event
by Frankfrom Edison

upgrade

Posted Jan 1, 2015 on Hotels.com
I received a dirty bed, but the Motel staff upgraded me to a lake front room and refunded my payment. I am looking forward to returning.
Comment from Hotel Management
Mar 21, 2015 by Robert, Hotel Management
I would like to apologize for failing to exceed your expectations. This is an unacceptable situation and I will be speaking with housekeeping to ensure that this does not happen again.
5 out of 5
Recommended
for Families
by Krystalfrom Saddle Brook NJ

Give it a shot!

Posted Dec 29, 2014 on Hotels.com
We only stayed for one night- however the hotel was fantastic and the receptionist's were fantastic! They also have this wonderful Indian inspired buffet which everything I tried was delicious. I hope we can go back in the summer time to fully enjoy all the perks this hotel has to offer.
Comment from Hotel Management
Mar 28, 2015 by Robert, Hotel Management
Thank you for taking the time to write a review for the Black Swan Inn. It pleases me to read that you enjoyed your visit with us, and can't wait to see you again in the summer.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bonsall CA

Tremendous location

Posted Oct 30, 2014
Pros: Location on a lake with great views Clean and comfortable rooms Friendly Staff Quiet
Cons: Many of the facilities are dated. Upgrades are planned Musty smelling hallways No elevator to the second floor.
Location: Many good restaurants. Outlet Mall Lots of woods to hike
This hotel has a tremendous location on a small lake. Literally on the edge of the lake. Our off season visit didn't give us a chance to enjoy too much of the lake. The rooms are updated and clean. I didn't find wi-fi. The hallways are a bit musty smelling. The breakfast room has great views of the lake and a decent fare (no hot food). The staff told us that they are embarking on a lot of renovation to update the facility. Some of the needs are obvious. The restaurant/bar was closed because of some type of equipment failure. If they can pull off the renovations this will be a super place to stay. It is near the center of Lee MA. There are many restaurants in the area. There is also an Outlet Mall very near.
Comment from Hotel Management
Nov 6, 2014 by Robert, Hotel Management
Thank you for taking the time to share your lakeside experience. We are happy to see that you enjoyed your stay in the Berkshires. Thank you for staying with us, we hope to see you again soon.
3 out of 5
Recommended
for Couples
by Beverlyfrom Cleveland

OK overall; has seen better days!

Posted Oct 23, 2014 on Hotels.com
We were happy to receive a free upgrade to a lakefront room, which was very nice. The exterior of the building needs major maintenance, including the parking area. Breakfast was not as extensive as most hotels--all cold foods. The front desk clerk was extremely helpful with our luggage, since my husband is on crutches with a broken leg. We were disappointed that the hotel's restaurant is Indian food--not our taste.
Comment from Hotel Management
Jan 3, 2015 by Robert, Hotel Management
Thank you for staying with us here at the Black Swan Inn. We have already begun updates to the exterior of our property with the addition of the stack stone work on the front of the building. There are also plans for other areas of the exterior, as we move forward. I am happy to hear that our front desk staff was able to assist you with your needs. Thank you for your review, we hope to see you again soon.
3 out of 5
by A verified travelerfrom UK

Great Location but tired hotel

Posted Oct 22, 2014
Pros: Location
Cons: As above the building looks like it is in need of a major refurb
Location: About a mile from the centre of Lee and about 2 miles from outlet shopping centre
The hotel is ideally located about a mile from the centre of Lee with adequate parking. Although they are trying to make the hotel comfortable the building looks in need of a major refurbishment. although once inside this was less noticeable. The staff were brilliant both at check-in and any other time we needed them. We didn't use the restaurant/bar facilities.
Comment from Hotel Management
Apr 25, 2015 by Robert, Hotel Management
Thank you for staying with us here at the Black Swan Inn. I apologize for some of the issues that you saw while staying with us. We have recently added stack stone work to the front of the building and have plans for other areas of renovations as we continue forward. We hope to see you again soon.