Ratings based on 13 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
4.2 Room cleanliness
3.6 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Autumn Retreat

Posted Nov 11, 2014
I went to Cranwell with my 3 best friends for a girls weekend abd we had an amazing time! The spa and our accommodations definitely exceeded our expectations. The dining was get too. Lots of choices on the menu, something for everyone whethrt you're a foodue or looking a vegetarian option, Cranwell has it all. Can't wait to go back!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Beverly Hills CA

Lovely weekend getaway

Posted Oct 26, 2014
Charming yet expansive facility. Beautiful grounds...sporty golf course....idyllic location. Wonderful way to spend a fall weekend in the Berkshire s.
1 out of 5
by A verified traveler

Way over priced for what you get.

Posted Oct 12, 2014
Check out was horrible. They did not want to honor our Expedia price. Way over priced for the average person. Not worth the money.
1 out of 5
Recommended
by Scottfrom Fl

Most over priced room ever

Posted Aug 25, 2014 on Hotels.com
When you pay top dollar for what appears to be a high end resort and actually have a low end experience - its maddening. Room was befitting for a mid level chain not a purported high end resort. Walked out of the fine dinning restaurant after sitting at our table for 12 minutes with no water, wait staff or manager to help us. Bring enough money to pay for a newspaper because cost of room does not include a free paper. 35 years of world travel and I found the worst valued hotel in my life.
5 out of 5
Recommended
for Everyone
by bobfrom florida

expensive resort

Posted Sep 1, 2013
Pros: special resort
Cons: 0
Location: see above
Large nice room with a large bathroom. Great spa. Beautiful grounds. Convenient to Tangelwood.
4 out of 5
Recommended
for Everyone
by pamfrom montague, mass

Sheer elegance

Posted Jul 20, 2013
Pros: The ambiance, grounds, landscaping and authencitucity
Cons: Night assistance. (See previous answer)
Location: We were there for just one night, ate there and attended the very enjoyable Capital Steps so things nearby not relevant
It was terrific except for the female night desk clerk. We had been having trouble with room keys. We were unable to open our room door at 9:45pm after several attempts. Went to the front of the Founders Building where our room was located) to use the phone. That was also non working. So we walked about 500 yards to the Registration Desk only to be met by the desk clerk who appeared annoyed that we needed assistance. She did produce new keys and suggested we go back and try them. We countered with the suggestion that another staff person come with us in case the third set( we had been given a second set upon learning at check in that the first set did not work). We understand that every once in a while things break. It makes it easier to accept in a 4-5 star resort when staff apologies and provide a genuine willingness to make things right
5 out of 5
Recommended
for Couples
by A verified traveler

Nice spa, good golf, ok restaurant

Posted May 5, 2013
This is a beautiful location. Our suite right off the check-in area was enormous. Spa services are excellent. The golf course is good. The food in the restaurants was nothing special. The staff coud have been a little more cheery. A bit too "New England reserved" for my tastes.
3 out of 5
Recommended
for Everyone
by Wendyfrom St. Cloud, MN

Broken toilet leads to broken Christmas stay

Posted Jan 1, 2013
Pros: Spacious accommodations, beautiful spa, excellent food
Cons: Broken toilet that was never fixed, limited room service menu
Location: Wonderful New England setting with ample cultural and dining options
Our experience at Cranwell was very mixed. Our room, which was actually a suite, was lovely. Breakfast in the Music Room was delicious, and I would very strongly recommend the blueberry pancakes. Meals at Sloane's Tavern were as advertised, and dinner at the restaurant was superb. Rides around the resort were quick and courteous. However, our toilet stopped working three days before we left. Every day we called to have it repaired, and every day we were told a mechanic would see to it, but no one ever repaired it. My husband had to adjust the mechanism in the tank each time we used it by hand. For a luxury hotel this seems absurd, even over the Christmas holiday season!
4 out of 5
Recommended
for Everyone
by Annfrom Boston, MA, USA

Loved the Carriage House rooms!

Posted Aug 6, 2012
While the main mansion is beautiful, it smelled a little musty. We stayed in the Carriage House which is new and has very comfortable large rooms. Would definitely recommend the Carriage House. Spa is really nice and grounds are beautiful.
5 out of 5
Recommended
for Couples
by Sandrafrom Sharon MA

Cranwell--well relaxed

Posted Jun 5, 2012
We had wanted to go to Cranwell for a long time and decided to for a long weekend getaway for our anniversary. It was immediate heaven. If anyone plays golf, it is a resort set in the course. The grounds are just beautiful as are the architecturally beautiful main buildings. The spa services were wonderful and with Expedia's deal, would be a better deal than Canyon Ranch, just around the corner. It is close to Tanglewood, Jacob's Pillow and numerous local art, historic and music venues. The restaurants at Cranwell are fantastic--whether dining in the mansion's main restauant or the pub Sloane's Tavern on the golf course...with attentive service wherever one dines. If staying in one of the farther buildings from the center of Cranwell, there is a shuttle service that is available with a phone call. The townhouse where we stayed was very spacious, quiet and private with a huge double-sink bathroom, separate sitting room and deck out back. It is an easy two hour drive from Boston and most of New England, and from NYC, it is probably 3+ hours, but well worth the trip.