Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by Paula from Dublin, OH

would recommend

Posted Apr 8, 2014
Pros: This hotel was clean. I also liked that we didn't wait long for an elevator. Front desk staff helpful and courteous.
Cons: Breakfast included in the price of the room. more tables/chairs in the pool area.
We stayed 2 nights and the room/bed was very comfortable. The front desk staff was very courteous and concerned about our comfort and satisfaction. My son forgot his tablet in our room and we didn't realize it until after we had checked out and left the area. I called the hotel and spoke to the front desk. She sent someone to check our room and put me on hold. I am very pleased to report that they found the tablet and had it waiting for us at the desk when we came back to get it.
4 out of 5
for Everyone
by A verified traveler

nice hotel centrally located.

Posted Mar 26, 2014
Pros: I have always liked the central location. The indoor pool and hot tub along with the fitness area are most attractive due to my health issues.
Cons: I would like to see a better system in place for the parking garage to avoid what happened to me. I encountered several parking problems.
Location: it's located in the center of town and within walking distance to downtown shops, restaurants, churches, businesses, library, museum, theaters & more.
overall experience was very good, however, when I went to leave, someone pulled into the slot next to me and scraped the side of my car and blocked me in. I was extremely upset and very angry as I was late for the function that brought me to town in the first place. The hotel staff were available immediately to help me out and found the owner almost immediately. They were very cordial, pleasant and accommodating, not to mention the only reason I made it to my function in good time. I used to work at this hotel a long time ago and in all my years or either working there or staying there (been going back for 25 yrs), I can honestly say that this was the most impressed I've been with hotel staff. I will definitely go back.
4 out of 5
for Everyone
by faith from ct

downtown Pittsfield

Posted Mar 23, 2014
Pros: location/pool/hot tub/friendliness of staff
Cons: coffee in the lobby hallways upddated
Location: not too far from kripalu/ excellent bbq restaurant downtown
room was pretty nice/pool and hot tub were fine/hotel staff were excellent and helpful the only really big negative was the parking garage, which seemed like it should have been repaired or torn down
5 out of 5
for Everyone
by A verified traveler from NY

Close to skiing

Posted Mar 3, 2014
Pros: Pool close to where we were going
Cons: Continental breakfast
Location: We took the kids tubing and swam in the pool.
We took our kids tubing and want to bring them skiing next time. The room was great - only negative was you had to pay for breakfast.
4 out of 5
for Everyone
by A verified traveler

A very pleasant stay...

Posted Feb 21, 2014
Room was clean. Service was nice. Ammenities were good.
2 out of 5
by Healthcare Exec

Didn't meet expectations for price.

Posted Feb 20, 2014
Thought the Hotel would be upscale for area. Rooms had been redone, but corridors dark and work. Common areas dated. Parking garage crumbling. Bar seemed renovated.
4 out of 5
for Everyone
by Christie from Connecticut

Very nice

Posted Feb 10, 2014
Pros: Loved the pillows and the bed. Very comfortable. The front desk recommended the Spicy Dragon restaurant which was so good! They even called ahead for
Cons: Parking garage- the exit opening is tight and falling down!
Location: Movies, museum, restaurants
We enjoyed the hotel. The front desk was very helpful. Rooms were good size and clean. Overall very nice. The pool was nice but the hot tub small. Breakfast was awesome too.
3 out of 5
for Everyone
by Monika from westchester, new york

Nice hotel close to Jiminy Peak (12 miles)

Posted Feb 3, 2014
I liked the food it was delicious. The pool and the hot tub was great after all day skiing. The hotel staff was professional and polite.
4 out of 5
by J. Corwin from Virginia

Older, nice hotel where noise was a problem.

Posted Jan 2, 2014 on Hotels.com
This is an older hotel in an excellent location. We stayed on a floor that was supposed to be a kid-free "quiet zone" during the evenings that we were there. My one disappointment was that for the first time in many years at staying in hotels all over the place, I actually had to get up from bed, dress and go to the room next door to ask small children to stop screaming and running up and down the hallways. Their parents should have been the ones to put a stop to that, but the hotel also should have stuck to its posted policy. The place was nearly empty, so I don't see why they booked that noisy young family into the room next to ours.
3 out of 5
for Everyone
by A verified traveler from Richmond VA

Posted Jan 2, 2014
Pros: The crowne plaza is one of the better options in pittsfield, and it is a nice hotel, nice location, within walking distance of restaurants and stores.
Cons: honestly, at this point i am going to beleive that our issue was an unusual one and not an extensive problem.
Location: within walking distance are several local restaurants and the Berkshire museum. we visited the Festival of Trees and really enjoyed it.
unfortunately, on this occasion, we had an issue with our room - our shower would not drain. we had it fixed the first morning (between the two showers, quite inconvenient, but it was that bad). more unfortunately, the work done on day 1 had no impact on days 2 through 4. the problem continued, and due to our schedule and the fact that we had a pet in the room, we put up with it rather than call maintenance again.