Ratings based on 249 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Egypt

Nice but could be updated a bit

Posted May 12, 2015
Pros: Staff and location to town
Cons: carpets, lighting, and layout. breakfast buffet
Location: Very good. Walking distance of nice restaurants
Staff was great. Had car trouble and very little suggestion on how to help
Comment from Hotel Management
May 18, 2015 by Chuck, Hotel Management
Dear Egypt, Thank you for taking the time to provide feedback about your experience. Your comments will be useful as we plan future improvements. I am sorry we were not more helpful in assisting with your car trouble. It is always our policy to take the extra step to help our guest when needed. I hope you will give us another chance in the future. Thank you for staying with us. Sincerely, Chuck Burnick General Manager
3 out of 5
by A verified travelerfrom Niskayuna NY

Average, Mundane,

Posted Apr 20, 2015
Pros: The young man who checked us in was very accommodating.
Cons: Quieter rooms, cleaner pool area, more attention paid to customer room requests.
Location: Patrick's Pub; Mass MOCA
Our stay was just okay; nothing great and nothing truly horrible happened, but there were some minor annoyances/inconveniences that will keep us from staying there again: 1. When we made the reservation, I requested adjoining rooms for my husband and me and our two children. Upon checkin, we were told that there were no adjoining rooms available. However, my husband and I stayed in a room that adjoined another customer's, and our daughters stayed next to that room. The customer in the room adjoining ours had checked in that day, so I don't understand why that room couldn't be reserved for my family. It looked to me to poor organization on either the company's part or the individual hotel's part. 2. We could everything through the walls and the door. Since we were stationed right across from the elevator, this made for a poor night's sleep. 3. The pool area was a bit dirty. There was a mysterious bubbling substance around the hot tub. The skylight leaked a bit, too. There was no bathroom immediately accessible from the pool; the kids had to bundle up and walk through the hallway (wet) to get to the restroom. 4.
Comment from Hotel Management
Apr 24, 2015 by Chuck, Hotel Management
Dear Niskayuna N.Y., Thank you for taking the time to provide feedback about your stay. I am sorry you encountered issues during your visit. We are continuously striving to improve our product and services and your comments will be useful in this effort. Thank you for staying with us. Sincerely, Chuck Burnick General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel not far from Jiminy Peak

Posted Mar 30, 2015
Pros: Proximity to Jiminy Peak
Cons: Larger hot tub or more hot tubs
Location: We also ate at a restaurant called District; the front desk attendant recommended to us. The food was excellent and the atmosphere kinda funky.
My family and I stayed in a room with two double beds. The beds actually seemed like twins instead of doubles, as I slept with my son and my wife slept with our daughter. The beds weren't so comfortable but we got through the night just fine. After skiing, the pool was a nice touch but we really wanted to go in the hot tub. There were two big guys in there for quite a while, and we noticed that the tub was very small. Once they got out, there seemed to be a mad dash into the hot tub, as the four of us as well as four other kids all got in. We soothed our sore muscles after a long day of skiing, but there needs to be either more hot tubs or a much much larger one installed. We ate at the bar/restaurant one night and the service and food were very good. The breakfast buffet was OK, but the fresh fruit was very good.
Comment from Hotel Management
Apr 1, 2015 by cburnick@berkshirecrowne.com, Hotel Management
Dear Guest, Thank you for taking the time to provide feedback about your stay. Your comments will be helpful as we plan future improvements. Thank you for staying with us. Sincerely, Chuck Burnick General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom nj

No place to eat

Posted Mar 3, 2015
Nice place to stay. Very clean. No restaurants close by though.
Comment from Hotel Management
Mar 6, 2015 by Chuck, Hotel Management
Dear Steve, Thank you for your comments.I am sorry you had difficulty finding a restaurant close by. We do have a restaurant and lounge on the 2nd floor for future reference. Thank you for staying with us. Sincerely, Chuck Burnick General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Milford, NH

OK Hotel.

Posted Feb 27, 2015
Pros: Nice room. No bad smell. Nice bathroom with nice bathtub deep enough for a relaxing soak.
Cons: Lobby needs to be upgraded. They should refrain from cleaning the bar during breakfast hours because of the deafening noise of the vacuum cleaner.
My room (815) was nicely furnished and clean. The complementary internet worked flawlessly. The bathroom was nice and the bath tub could actually be used for a bath because it was deep enough for a pleasant soak. Parking in the garage was for free. No elevator in the garage, though. The personnel at the front desk was very efficient. The only thing to complain about is that the floor in the bar adjacent to the breakfast room was cleaned with a huge industrial vacuum cleaner while I was having breakfast. My travel companion and I had to raise our voices to converse. This is where good hotels separate themselves from the rest. I am the guest and I am not to be bothered by busy personal cleaning up something noisily while I have a meal or a conversation. Management should know better. Luckily it can be fixed easily. Other than the fact that the elevator cars were beaten up quite a bit, the LED lighting in it is awful. The little spotlights cast a white cold light vertically down onto the pitch black floor, which may or may not have had a carpet on it. It was just uncomfortable in there. There were also four small frames for advertising on the wall. One frame carried some information about the restaurant, the other were empty. Why bother to fill them, right? You know what they say: You have only one chance to make a first impression. In this department management failed. The lobby is not a place where you want to linger longer than absolutely necessary.
Comment from Hotel Management
Mar 6, 2015 by Chuck, Hotel Management
Dear HM, Thank you for taking the time to provide feedback about your stay. I am sorry you encountered some issues and thank you for bringing them to our attention. Your comments will be useful when planning future improvements. Thank you for staying with us. Sincerely, Chuck Burnick General Manager
3 out of 5
Recommended
for Business Travelers
by Lennyfrom Orangeville

Over Priced

Posted Feb 23, 2015 on Hotels.com
Over priced and not good value. Good hotel but not at that price.
Comment from Hotel Management
May 2, 2015 by Chuck, Hotel Management
Dear Lenny, Thank you for your comments. I am sorry you were not completely satisfied. We are continuously looking for ways to improve our product. and meet our guests needs. Thank you for staying with us. Sincerely, Chuck Burnick General Manager
5 out of 5
Recommended
for Families
by Michael

This traveler left a rating score only Posted Feb 22, 2015 on Hotels.com
5 out of 5
Recommended
for Couples
by Suzannefrom Hartford CT

great getaway

Posted Feb 19, 2015 on Hotels.com
great hotel
Comment from Hotel Management
Apr 25, 2015 by Chuck, Hotel Management
Dear Suzanne, Thank you for your comment. We hope you can come see us again. Thanks for staying with us. Sincerely, Chuck Burnick General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Feb 19, 2015 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Williamfrom Boston

Acceptable Business Hotel

Posted Feb 17, 2015 on Hotels.com
The only glitch was that the gate to the pool did not open properly with my room key.
Comment from Hotel Management
Apr 25, 2015 by Chuck, Hotel Management
Dear William, Thank you for taking the time to provide feedback about your visit. The issue with the pool gate has been repaired. Please come see us again. Thank you for choosing us. Sincerely, Chuck Burnick General Manager