Ratings based on 211 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Needs eork

Posted Oct 14, 2014
We stayed two nights and found it adequate but a terrible value. Way overpriced and a two night minimum was ridiculous
5 out of 5
for Everyone
by A verified traveler from Anchorage

Posted Oct 3, 2014
We csme to visit family and friends. The hotel was in good location, clean ans friendly. Would stay here again.
4 out of 5
for Everyone
by A verified traveler from Boston, MA

nice hotel

Posted Aug 31, 2014
my husband and I are don't like the super soft beds all the nice hotels have, but other than the smushy bed and pillows we really liked it. We really didn't interact with the staff much. It was a great location for visiting Tanglewood with an indoor pool (that's what sold us).
5 out of 5
for Couples
by A verified traveler from Homosassa Springs, FL

Close to area's interesting venues

Posted Aug 12, 2014
Pros: Easy, friendly and efficient check in/check out. Upscale property - Business center - computer/printer access
Cons: Parking garage is in need of sprucing up.
Location: Center of a scenic & historic area, with interesting places to visit, good local restaurants & country stores with wonderful pies & artisan breads.
Easy checkin, come an go; no issues with anything, great restaurant and bar
2 out of 5
by A verified traveler from New York, N.Y.

only 3.5 star hotel near Tanglewood available

Posted Aug 11, 2014
Pros: The air conditioning worked.
Cons: They could be a lot more like a first rate hotel in every respect.
Location: Pittsfield Mass. Near Tanglewood, Jacobs Pillow, Williamstown, etc.
It was quite expensive, but the hotel was not remotely up to snuff. The quality of the carpet, furniture, curtains, etc. was awfully low for the price.
5 out of 5
for Everyone
by A verified traveler from Newton MA

Mountain and small town views, coffee and food

Posted Aug 7, 2014
Pros: Convenient location, clean and spacious.
Cons: Mildew in bathroom and no fridges.
Location: Tanglewood, Mass MOCA, Pittsfield Museum, Jacob's Pillow, Ashilwilticook bike trail, Mount Greylock.
I will stay here again. The room was more than adequate (though mildew smell in bathroom and no fridge). Nice views of the mountains. Very close to fun restaurants like Flavors, Baba Louie and Mission, and Dottie's, which has the best coffee and breakfast in Pittsfield. Hotel bar was great in the downpour, and the workout room was very convenient. The staff was incredibly friendly and helpful. I drove the long way from Tanglewood up Richmond Mountain Road (or something like that) and the views are gorgeous. Why stay on the Route 7 strip by the Price Chopper when you can have it all a couple of miles up the road? Looking forward to my next stay!
2 out of 5
by A verified traveler from nova Scotia

over priced

Posted Jul 12, 2014
Pros: staff were friendly
We were expecting outstanding facilities for $300/night. We were wrong and disappointed. While staff were friendly and helpful, the room lacked a refrigerator, flat screen TV. Also, breakfast was not included. $12.50 per person. Parking was not included. We experienced much more for half the price during our stay in Mass State.
3 out of 5
for Everyone
by A verified traveler

nice hotel, good location

Posted Jul 8, 2014
Pros: location, staff, comfortable beds.
Cons: needs elevators in the garage.
Location: near the berkshires. near museums, cute towns. good location
nice place, nothing special. staff was very helpful and nice.
3 out of 5
by A verified traveler from Boston, MA

Quiet on 9th floor. We slept well.

Posted Jul 1, 2014
Pros: We had a very quiet nights sleep. Front desk was very efficient. Elevators had very little wait time.
Cons: Room seemed tired and out of date. Help with moving luggage to room would have been nice.
Location: Location was fine.
Hotel was not as expected. We were surprised at the condition of the bedding and the feeling that the hotel was in need of a makeover. Towels were old, clean but old. Bathroom was clean but tiny. Parking was inconveniently located - difficult to move luggage to lobby from parking area - and then to the room. Help not available, did not feel welcomed. Lobby was grand and bright. We were located in a very quiet area and slept well - the elevators were moving people very fast. Front desk people were efficient.
3 out of 5
by A verified traveler

Posted Jun 24, 2014 on Hotels.com
rude front desk staff