Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Milford, NH

OK Hotel.

Posted Feb 27, 2015
Pros: Nice room. No bad smell. Nice bathroom with nice bathtub deep enough for a relaxing soak.
Cons: Lobby needs to be upgraded. They should refrain from cleaning the bar during breakfast hours because of the deafening noise of the vacuum cleaner.
My room (815) was nicely furnished and clean. The complementary internet worked flawlessly. The bathroom was nice and the bath tub could actually be used for a bath because it was deep enough for a pleasant soak. Parking in the garage was for free. No elevator in the garage, though. The personnel at the front desk was very efficient. The only thing to complain about is that the floor in the bar adjacent to the breakfast room was cleaned with a huge industrial vacuum cleaner while I was having breakfast. My travel companion and I had to raise our voices to converse. This is where good hotels separate themselves from the rest. I am the guest and I am not to be bothered by busy personal cleaning up something noisily while I have a meal or a conversation. Management should know better. Luckily it can be fixed easily. Other than the fact that the elevator cars were beaten up quite a bit, the LED lighting in it is awful. The little spotlights cast a white cold light vertically down onto the pitch black floor, which may or may not have had a carpet on it. It was just uncomfortable in there. There were also four small frames for advertising on the wall. One frame carried some information about the restaurant, the other were empty. Why bother to fill them, right? You know what they say: You have only one chance to make a first impression. In this department management failed. The lobby is not a place where you want to linger longer than absolutely necessary.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ct

Nice hotel, great indoor pool

Posted Feb 13, 2015
More should be included in room rate. Shouldn't have to pay for parking and a light breakfast in addition.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Schenectady

Overpriced for what you dont get

Posted Jan 23, 2015
DESK CLERK WAS VERY FRIENDLY, BUT DIDN'T TELL ME THERE WAS A DAILY PARKING CHARGE OR HOW MUCH. THE BED WAS QUITE COMFORTABLE BUT NOT VERY LARGE FOR THE PRICE. NO FRIDGE NO MICROWAVE NO COMPLIMENTARY BREAKFAST, ALTHOUGH BREAKFAST WAS GREAT STAFF VERY FRIENDLY AND HELPFUL. I WENT TO TAKE A SHOWER AND THERE WAS HAIR ALL OVER THE TUB. OVERALL NOT TERRIBLE BUT NEEDS IMPROVEMENT FOR THE PRICE
Comment from Hotel Management
Jan 27, 2015 by Chuck, Hotel Management
Dear Crystal, Thank you for your comments. I am sorry the housekeeping during your stay was not up to our usual standards.We are continuously working to improve our products and service. Your feedback will help us to do that. Thank you for staying with us. Sincerely, Chuck Burnick General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

could be nicer

Posted Dec 3, 2014
Hotel is clean & comfortable. A little tacky to charge for parking. No complementary breakfast either.
Comment from Hotel Management
Dec 10, 2014 by Chuck, Hotel Management
Dear Janet, Thank you for providing feedback about your stay. I am sorry we did not completely meet your needs. We do appreciate your comments and hope to see you again. Sincerely, Chuck Burnick General Manager
3 out of 5
by A verified traveler

Non Smoking room smelled like smoke.

Posted Nov 20, 2014
Pros: good location
Very slow service in the restaurant for dinner. Room smelled like smoke called non smoking room.
Comment from Hotel Management
Nov 24, 2014 by Chuck, Hotel Management
Dear Traveler, Thank you for taking the time to provide feedback about your stay I apologize for both the slow service and smoke odor in your room. I will look into both items immediately. Thank you for bringing them to my attention. Sincerely, Chuck Burnick General Manager
Comment from Hotel Management
Nov 24, 2014 by Chuck, Hotel Management
Dear Traveler, Thank you for taking the time to provide feedback about your stay. I apologize for both the slow service and smoke odor in your room. I will look into both items immediately. Thank you for bringing them to my attention. I hope that you will give us another try. Sincerely, Chuck Burnick General Manager
4 out of 5
Recommended
for Business Travelers
by Dean

This traveler left a rating score only Posted Nov 11, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by Damon

This traveler left a rating score only Posted Nov 8, 2014 on Hotels.com
1 out of 5
Recommended
for Families
by Brookfrom Boston

avoid...

Posted Nov 4, 2014 on Hotels.com
Way to expensive for this dated hotel. To top it off they charged for parking too... I have paid less for a better hotel in NYC.
Comment from Hotel Management
Jan 10, 2015 by Chuck, Hotel Management
Dear Brook, Thank you for taking the time to let us know about your stay. I am sorry our property did not meet your needs. We are continuously striving to improve our product and services, and your feedback will assist us in doing that in the future. Thank you again. Sincerely, Chuck Burnick General Manager
3 out of 5
Recommended
by A verified traveler

Pittsfiel Location

Posted Oct 18, 2014 on Hotels.com
Terrible food and poor location
Comment from Hotel Management
Jan 3, 2015 by Chuck, Hotel Management
Dear Anonymous, Thank you for taking the time to let us know about your stay. I am sorry our property did not meet your needs. Our downtown location and dining options are usually a plus for us. Sincerely, Chuck Burnick General Manager
3 out of 5
by A verified traveler

Needs eork

Posted Oct 14, 2014
We stayed two nights and found it adequate but a terrible value. Way overpriced and a two night minimum was ridiculous
Comment from Hotel Management
Oct 24, 2014 by Chuck, Hotel Management
Dear Jim, Thank you for letting us know about your stay. I understand the 2 night minimum can be a problem for some guest , but it is a standard practice for most hotels during high demand seasons. I am sorry it took away from your enjoyment. Sincerely, Chuck Burnick General Manager