Room (King Room) | Iron/ironing board, free WiFi, bed sheets
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Reviews of Gateways Inn & Restaurant

3 out of 5
Gateways Inn & Restaurant
51 Walker St, Lenox, MA

Reviews

7.8

Good

Rating 10 - Excellent. 66 out of 178 reviews" "
Rating 8 - Good. 59 out of 178 reviews" "
Rating 6 - Okay. 31 out of 178 reviews" "
Rating 4 - Poor. 13 out of 178 reviews" "
Rating 2 - Terrible. 9 out of 178 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James, Westhampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gateways Inn on Feb 19, 2024
Thank you for taking the time to leave a review. We depend on guests to let us know how we are doing. We look forward to a future stay.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gateways Inn on Feb 19, 2024
Thank you. We are glad that you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, historic property situated in a very beautiful and scenic part of the Berkshires. Very unique in all it has to offer.
Stayed 3 nights in Sep 2023
Response from Gateways Inn on Sep 20, 2023
Thank you for your comments. We are glad that you enjoyed your stay with us. We hope to welcome you in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

elyssa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was delicious
Stayed 3 nights in Jul 2023

10/10 Excellent

Sybil

Stayed 1 night in Jun 2023

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Full Breakfast. Live Music. Very Hospitable Staff.
Stayed 2 nights in May 2023
Response from Gateways Inn on May 24, 2023
Thank you for taking the time to leave a review. We are glad you enjoyed your stay with us.We look forward to welcoming you back in the future.

6/10 Okay

Mark

Business traveler
Liked: Cleanliness
Quiet and clean enough.. but seems like they're going through some transitions or we caught them off season... felt a little shabby/bare, like the rooms needed a refresher -- doesn't look or feel like the photos on the website. And there was never any staff around. It was fine for a work trip where I was hardly ever there, but I wouldn't stay there for pleasure.
Stayed 4 nights in May 2022

10/10 Excellent

Paul C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Great staff. Great food & cocktails. Perfectly located.
Stayed 1 night in Dec 2021
Response from Gateways Team on Dec 6, 2021
Thank you for the kind words. We are happy that you enjoyed your stay with us.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, traditional inn with excellent service and restaurant. Facilities were clean and up to date. Walking distance to everything in town. Highly recommended.
Stayed 1 night in Oct 2021
Response from Gateways Team on Oct 4, 2021
Thank you for the review. It was a pleasure meeting you and we look forward to a return visit.

4/10 Poor

suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
New owners and not ready to open. No service for breakfast( as advertised..gave us a card for a local deli which was overwhelmed ,no room clean up ( dirty linens on floor from last guest,)or towels…told us to go in to the linen room and help,ourselves. Our registration wasn’t in their computer…fortunately we had a copy.I understand that it’s hard to find help but we were completely on our own and had paid over $300. Per night.
Stayed 2 nights in Aug 2021

2/10 Terrible

Robert

Traveled with group
Disliked: Staff & service
They were closed. It was prepaid and when I arrived there was no one on duty. The phone message said it might take 24 - 48 hours before my call would be returned.
Stayed 2 nights in May 2021
Response from Management on Jun 3, 2021
After making a reservation, an email is sent out with pertinent information, including information about check in. It states what times check in is and what a guest needs to do if they plan to check in later than that time. Three days prior to arrival, we then send out a welcome email, which includes check in times. It states that " we are not always at the inn so please let us know your estimated time of arrival so that we can make arrangements to leave the key. " You did not contact us, so we left an envelope on the door with your name with instructions, as we have done many times in the past. You acknowledged when we spoke, that you did not even come to the Inn, if you had, you would have seen the envelope. E-mails are sent out for the guests benefit. If a guest chooses not to read them or reply, then the guest does not have a clear understanding of what to expect.

10/10 Excellent

Richard, Owls Head, Maine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn is a wonderful and charming grand home in Lenox. The interior has warm furnishings and the staff went out of their way to make us feel welcome. Dinner was outstanding and the wine list had many examples of fine wines from Israel. Breakfast the next morning featured a sumptuous challah french toast souffle.
Stayed 1 night in Dec 2019
Response from Michele on Dec 8, 2019
Thanks so much for taking the time to share your experience with other travelers! It was a pleasure to have you both with us however short. We look forward to your next visit and more conversation.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special and very convenient place
Owners were on-site , friendly and went out of their way to make our visit comfortable and special
Stayed 1 night in Jul 2019
Response from Michele on Aug 10, 2019
Thanks for sharing! Glad you enjoyed your stay.

8/10 Good

CountryLadyL, Lunenburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely mansion turned inn with restaurant and bar, although they were not yet in service for the season. Our room was spacious, clean, comfortable and quiet. A great location!
Stayed 1 night in Jun 2019
Response from Michele on Aug 10, 2019
Glad you enjoyed your visit. Hope to see you during season!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Inn. The room was very comfortable. We were walking distance to everything we needed. Would definitely stay there again.
Stayed 1 night in Jun 2019
Response from Michele on Aug 10, 2019
Thanks for posting! We hope to see you again.

6/10 Okay

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Could do better!
We were disappointed in the outside appearance of the property. It badly needed painting, and the entry porch was unkempt and unwelcoming. The room itself was also very tired....we appreciate that an historic Inn should retain period features,but decoration should be of a superior quality and kept fresh.The curtains were appalling...just an unlined piece of simple cotton . However the public areas were quite elegant, and breakfast was very good. In short, we would not return having been in far better Inns in Lenox
Stayed 1 night in Jun 2019
Response from Michele on Aug 10, 2019
What you saw was the exterior of the house in the process of painting around all the rainy days! We are constantly refreshing and updating. Although the porch is cleaned daily, the constant rain can certainly take its toll. There are many Inns in Lenox to choose from and you are welcome to do so. We certainly cannot please everyone.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with the cleanliness and accommodations. There was a small refrigerator and coffee maker, as well as a bathrobe and slippers for two. The breakfast was excellent with a variety of choices such as cheese, loaf bread, homemade granola, fruit and yogurt and a hot meal of your choice.
Stayed 1 night in Apr 2019
Response from Shelley on Apr 30, 2019
Thank you for the kind words. We hope to welcome you back in the future.

10/10 Excellent

Margie, Acton, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We greeted warmly, the dinners and breakfasts were superb, location is convenient to every thing.
Stayed 3 nights in Aug 2018

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Place in Lenox
It was the best of what staying at the Inn has to offer. Great owners/hosts who were engaging and interesting. And Michelle's breakfasts were amazing - a great chef indeed and really interesting food.
Stayed 3 nights in Aug 2018
Response from Michele on Aug 28, 2018
Thanks so much for sharing your experience with other travelers! You're compliments make my heart swell. It was a pleasure to have you here and we're looking forward to your return.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice Inn in a wonderful town.
Wonderful owner/staff. Food could use an upgrade. Very convenient to Lenox downtown.
Stayed 3 nights in Aug 2018
Response from Michele on Aug 30, 2018
Thank you for sharing your thoughts. If you would be so kind as to send an email to the Inn I would like to know more about your comments on the food. It would help us to improve our offerings. Thank you.

10/10 Excellent

Gordon, Ar;ington, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, beautiful facilities, super food. Wi-Fi weak
Stayed 2 nights in Aug 2018
Response from Eiran on Aug 8, 2018
Thanks so much for giving us 5 stars. We apologize about the WiFi, since been fixed!

10/10 Excellent

John , Delmar, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical beauty
Our room was very clean and comfortable. The fireplace was a romantic touch. It was a true romantic experience in the Berkshires.
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely won’t be back - choose somewhere else
We tried very hard to like this place, but just couldn’t. There were just too many things wrong with it. We love discovering new Inns and B&B’s, and have stayed in a lot of them. We’re not fussy travelers, but when you’re shelling out nearly four hundred a night, one would really hope for a truly amazing stay. This certainly was not. The outside needs a lot of maintenance and updating. See photos. We were put a room directly adjacent to the BAR, but were assured that it was soundproofed. It was NOT. We could hear every conversation and every drink being poured by 6 pm. The room itself from very spacious, with a great gas fireplace. The bathroom also needed updating, and numerous ugly damp spots around the 80’s jacuzzi tub that you couldn’t pay us money to actually bath in. See photos. The housekeeping was some of the worst we’ve ever come across. The bed was barely made, all wrinkled when we arrived back (photos) The female owner has an abrasive demeanor. We asked for recommendations on things to do, and she dismissive. “There’s tons to do around here. Take a look at the flyers on the table”. At breakfast, I asked for a glass of water and was told to get my own from the water cooler in the bar area - a completely separate room. On the plus side: it’s great having a bar right inside the “hotel”. The selection of wines and whiskeys is enormous. The live music was excellent. Would I recommend saying here? In a word - NOPE.
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Disappointing.
When arrived, was surprised at lack of welcome greeting. Seemed distracted. Was more worried about carpet than helping with luggage. Reprimanded for not letting them know about allergies before coming. Food was not that good. We arrived at night, but hotel seemed to have an overall dark feeling, not bright and airy. Three-piece band in lounge seemed a bit over kill for size of place. Ask for glass a of water and was told to get it at water station.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly atmosphere, nice room, good food, in town, walk to everything.
Stayed 2 nights in Oct 2017

10/10 Excellent

Stephanie, Park City, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. The staff were friendly and attentive. The food was delicious and Orin, the bartender, was very engaging.
Stayed 2 nights in Sep 2017
Response from Michele on Sep 16, 2017
Thanks for your review. Glad you enjoyed your stay. Looking forward to seeing your husband at the Big E!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2017
Thomas, I'm not really sure how to respond as you left no comment only to ask why you only gave us 3 stars?

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay in Lenox
Lovely hotel with lots of classy atmosphere. Delicious complimentary breakfasts. Nightly entertainment varied from excellent to funky. For our own reasons, we brought food with us and didn't eat dinners at the restaurant. We definitely did not appreciate hearing from the owner how disappointed she was that we wouldn't be eating dinner there. The location of the hotel was terrific but Lenox, unfortunately, has seen much better days. The service was attentive. Otherwise, though, this was a very pleasant stay.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience.
We had a lovely time. My favorite part: the breakfast. It was so delicious. The jet tub wasn't as nice as I hoped, and in retrospect i woildnt pay extra for that feature in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jim & Margaret, chelmsford, ma.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a memorable weekend stay.
This home was beautiful, great location, minutes walk to downtown, comfy and cozy with a great light breakfast before heading out to enjoy the beauful area, the owners where a delight, can't wait to go back in the summer or fall!

10/10 Excellent

ps

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town
We enjoyed our stay. Loved the breakfasts, the music in the evening and the short walk to town We will return!

8/10 Good

katy, g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice b&b right downtown
The owners & staff were great. They made us feel very comfortable. They have done a great job upgrading this former summer house without losing that historic feel.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab B and B
Just wonderful. I keepers were amazing.

10/10 Excellent

Daniel F, Southampton NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iconic B&B in the heart of the Berkshires! 5 minutes from Tangelwood and Norman Rockwell Museum.Attentive hosts, cozy bar and lounge with entertainment on weekend! Nice breakfast and exquisite dinner served in onsite restaurant !!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Innkeeper
The Inn was lovely. Room small but charming. Location and surrounding area great! The innkeepers were snooty. Not expected if they want people to recommend and return.

8/10 Good

Pete, California

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely Inn
Beautiful inn, great location and delicious breakfast

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

slue22

Liked: Cleanliness, property conditions & facilities, room comfort
Romantic weekend for two
Awesome residence - room was wonderful (5 stars) even with the tacky electric fireplace. Really found that to be cheesy in a well decorated room. Could spend a few more dollars for a better looking fireplace. Meals were a disappointment - especially the breakfast. For the price, a more home cooked option is expected and not cheese; toast; granola; and so reheated frozen cheese selection. Even the Sunday breakfast was a disappointment - you can't cook eggs and leave them over a warmer. Was definitely expecting a cooked to order egg or pancake option and that was lacking. Dining also wasn't up to par for the price. For convenience sake it's acceptable but the price should reflect that. Would definitely not recommend eating there and enjoying the other dining options Lenox has to offer. The Bar and Barmaid were very welcoming and enormous selection - 5 stars for that.

10/10 Excellent

Laura L, Atkinson, NH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Best place we have stayed at ever!!! Gorgeous! Great staff who make you feel right at home.

10/10 Excellent

Donna, Woodbridge, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Treat
We had a comfortable stay at this beautiful inn. The hosts were very accommodating about my lactose intolerance and made 3 different kinds of non-dairy drinks available to me--any one of those would have been fine. They offered live music in their sitting room on Saturday night which was delightful. The restaurant food was enjoyable, too.

8/10 Good

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Terry Gillis, Milford,ma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gateways to the Berkshires
Great location and meals.Service was superb.Loved the names of the rooms and referred to them in my Shakespeare class today.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Understaffed
Very nice people and place, but wholly understaffed for evening meal service. Beautiful bar, but no bartender. Lounge and live music, but no waitress and no way to get a cocktail over a 40 minute wait. Given very high prices, I think the service needs to improve to provide relative value.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect jumping off point for all the Berkshires
From the owners who personally welcomed us and made sure every one of our needs were met, to the delightful homemade breakfast treats and superb Lenox location, this place is a winner. We arrived on a Monday, knowing that most of the area's performance venues would be dark. So after dinner, we returned to Gateways Inn for the "free music," planning to enjoy an after-dinner drink and a little light entertainment. We ended up staying for 2 hours, because the group of 3 performers, plus 2 guest soloists, was spectacular. For the rest of our stay we returned after all of our other performances to catch more of the live music. The location right off downtown Lenox is pleasantly quiet, yet a one-block stroll from Church Street. From here we also had instant access to the roads we needed to easily get anywhere, from Great Barrington and Jacobs Pillow to North Adams and Williamstown. All staff were great as well - keeping our room perfectly clean and delivering every service with visible caring.

4/10 Poor

suzanne, Ma

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
All rooms in this inn looked wonderful from the hall except for mine. It was called the Puck room and seemed to be a wide place in the hall walled in. It was about 7 feet wide with a bed up against the wall. I could touch the door from the bed. THe bathroom had a tiny bar sink. There was no sound insulation so I could hear everything spoken in the downstairs lobby plus the music in the bar was not muffled at all. The room seems to be directly over the kitchen so all the odors rose to thel Puck's level. Now I know why it seemed to be a bargain. I will not stay here again unless I request any room but the Puck.