Front of property

Reviews of The Lenox Collection

3.5 out of 5
The Lenox Collection
11 Old Stockbridge Road, P.O.Box 1717, Lenox, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 87 out of 172 reviews" "
Rating 8 - Good. 52 out of 172 reviews" "
Rating 6 - Okay. 22 out of 172 reviews" "
Rating 4 - Poor. 7 out of 172 reviews" "
Rating 2 - Terrible. 4 out of 172 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at Constance. Service and atmosphere very pleasant. Continental breakfast selections very good. Room beautiful! Memorable stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

William, Alfred Station

Liked: Cleanliness, amenities, property conditions & facilities
Clean, well located, great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old school feeling inn. Well maintained and walkable to downtown lenox. Check in and check out a breeze.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Anne S

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant Stay
This was a pleasant experience and the staff was very welcoming and friendly. I only found a few gripes. The bathroom was tight and the hot water took a while to arrive. I was also less than enthused by the breakfast, which was lacking relative to other locations we have stayed in Massachusetts that were less expensive. That being said, where this establishment’s worth lies is in its style and proximity to establishments nearby. Likewise, I cannot stress how welcoming and kindly the reception to the Constance was to us, as well as how quickly they saw us in ahead of check-in time. Overall, a pleasant experience on the whole.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, comfortable room, walk to town
Stayed 1 night in Nov 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Brianne

Traveled with partner
Liked: Amenities, property conditions & facilities
Gorgeous building with cozy rooms. EXTREMELY loud at night though!
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most precious B&B! It is perfect for our girls fall foliage road trip! The staff were so friendly and welcoming! This place runs like a well oiled machine, with the comfort of home! Could not love it more!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our overnight stay here !! Absolutely beautiful property and when we come back I want we want our room back lol !! Thank you for a wonderful stay !
Stayed 1 night in Oct 2023

10/10 Excellent

Gina

Stayed 1 night in Oct 2023

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Constance is a great place to stay.
The Constance was a part of our final phase of a 900 road trip. The hotel has a rustic charm that reflects the heyday of Lenox 100 years ago. Our room was on the 3rd floor so getting upstairs tests you physical fitness. The room was era authentic and the bathroom, although small was updated. Jeff, the afternoon receptionist was very helpful in pointing out great eateries and other interesting places. The continental breakfast was convenient and Logan, the breakfast coordinator was really great.
Stayed 2 nights in Oct 2023

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, clean, quaint and perfect location
We enjoyed our stay. Charming, quaint, comfortable room, lovely staff and perfect location. Just be prepared that although this is an inn, it’s like being in an old house; and when the upstairs guest wheels their luggage around, you hear noises!
Stayed 3 nights in Oct 2023

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so pleased with our stay at The Constance. Beautiful historic Inn, loved the front porch and the beautiful grounds. Our room was perfect , we have found on our new spot to stay near tanglewood, only 1.5 miles away.

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, amenities
Very friendly staff and a great place to stay

2/10 Terrible

Dmitry

Stayed 1 night in Aug 2023

8/10 Good

William

Stayed 1 night in Aug 2023

8/10 Good

William, Newton Centre

Liked: Cleanliness, staff & service, property conditions & facilities
A good central location for the Berkshires.
Stayed 3 nights in Aug 2023

6/10 Okay

sherri

Traveled with partner
Loved the great location and front porch. Continental breakfast was lacking and disappointing; halved, wrapped muffins (2), straight out of fridge. More appropriate for a chain motel than a B&B.
Stayed 1 night in Jul 2023

10/10 Excellent

Norman, Teaneck

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spent two days here and were delighted with the inn-like quality of this hotel. The bed was very comfortable, the bathroom was modern and well-equipped, the breakfast was ample and the porch was comfortable and pleasant. The staff were gracious and helpful, although the young lady who checked us in could use a little training in welcoming guests - she wasn't curt, just officious. The location could not have been more central ( a walk to Tanglewood is only 1.3 miles). One suggestion is that the rooms seem to be painted in what the designers must have thought were muted colors but the green of the rooms comes off as unattractive bilious-army-barracks. Bottom line: we would stay here again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Ella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet comfortable friendly- very convenient for all the area has to offer.
Stayed 1 night in Jul 2023

6/10 Okay

Virginia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Stayed 1 night in Jul 2023

10/10 Excellent

Val, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. 5 minute drive to Tanglewood and 6 minute walk to downtown Lenox.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

10/10 Excellent

Brian

Stayed 2 nights in Jul 2023

4/10 Poor

Suzanne, Waltham

Disliked: Cleanliness, property conditions & facilities
The inn was charming. For $500/night I would have expected more. There was no closet, not even hooks to hang my clothes on; bathroom was tiny, no vanity or shelf, just a small sink; window shade didn't work; one of the lights didn't work; TV didn't work; floor & rug were dirty; staff wasn't readily available.
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Valeriya

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at this beautiful place. Ron was amazing and made out stay very comfortable, he gace us the iron when I asked, or extra towels. Loved the breakfast on site too.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ronnie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Joseph, MANASQUAN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Arthur

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed room with great shower!
Stayed 1 night in Apr 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

sueann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Michael

Stayed 2 nights in Feb 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would visit again
Excellent stay, very nice accommodations. Room was nicer and bigger than expected. Very convenient to town.
Stayed 1 night in Feb 2023

10/10 Excellent

Ellyn

Stayed 2 nights in Feb 2023

10/10 Excellent

Linda

Stayed 2 nights in Jan 2023

8/10 Good

Jennifer, Seymour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

hannah

Liked: Cleanliness, property conditions & facilities, room comfort
Elegant charming inn!
Stayed 2 nights in Jan 2023

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, property conditions & facilities
The door of our room would not lock. I had to position a chair to sleep the night. No one to call to fix.
Stayed 1 night in Jan 2023

10/10 Excellent

craig, Revere

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay when you’re in the Birkshires!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming stay
This is a quaint place right next to the town hall and police station. Walking distance to Main Street with restaurants and shops nearby. Ron was very friendly and very accommodating. I would recommend staying at this place if you are in Lenox.
Stayed 2 nights in Jan 2023
Response from Haley on Jan 11, 2023
Thank you, we look forward to welcoming you back

10/10 Excellent

Steven

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022