Indoor pool, outdoor pool, pool umbrellas

Reviews of Vacation Village in the Berkshires

3 out of 5
Vacation Village in the Berkshires
276 Brodie Mountain Rd, Williamstown, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 839 out of 1664 reviews" "
Rating 8 - Good. 539 out of 1664 reviews" "
Rating 6 - Okay. 190 out of 1664 reviews" "
Rating 4 - Poor. 67 out of 1664 reviews" "
Rating 2 - Terrible. 29 out of 1664 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Valentina

Traveled with family
Disliked: Cleanliness
What is great about the property, that it is close to Jiminy Peak. The rooms are spacious, but everything is very outdated, so it doesn't feel clean. The pools is not clean either.
Stayed 1 night in Mar 2024
Response from EB on Mar 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

sophia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious!
Stayed 1 night in Mar 2024
Response from EB on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place that could use a little room updating . Nice pool and hot tub area. Check in was great! Even able to check in a little early so kids could get settled and swim before dinner. That was very nice.
Stayed 1 night in Mar 2024
Response from EB on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for skiing at Jiminy.
Stayed 5 nights in Feb 2024
Response from EB on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time staying with friends and skiing at Jiminy Peak. Was our second year in a row staying here, would absolutely reccomend to others.
Stayed 3 nights in Feb 2024
Response from EB on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kenneth

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from EB on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from EB on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at this property since my kids were little. Many special memories here. It is always a clean and pleasant stay. The staff is helpful and courteous. Appreciate the complimentary, coffee, tea and hot cocoa and movie rental services. Hard to beat the proximity to Jiminy Peak.
Stayed 1 night in Dec 2023
Response from EB on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Zoe

Liked: Cleanliness, room comfort
Great property, slight downfalls this stay.
This was our fourth stay at Vacation Village. We keep coming back because we like the peace & serenity of the surrounding area. Our room was clean (so we thought) and neat upon arrival, with anything we could need provided - dish soap, dishwasher tabs, paper towels, etc. Our room this time didn’t have an oven, which was fine as we didn’t have the need for one but definitely something to keep in mind! Pool was clean and warm, hot tub was great! Bed was comfy, bathroom is huge with a stand up shower and his & hers jetted tub. Great water pressure, and the tap water is delicious here :). However - while getting ready to leave we had to move a night stand to get to the outlet behind it unplug in our chargers. Once the night stand was moved, my fiancée stepped on a large shard of broken glass slicing his foot. There were pieces of broken glass all behind the nightstand and bed (which then made me question how well the room was actually cleaned). Luckily we didn’t have any kids with us which could have been a disaster. He did mention the cut/broken glass to the woman at the desk upon checkout but she was incredibly indifferent and unapologetic. Ultimately, I’m not sure if this will keep us away in the future, because we do like the property otherwise - but it definitely put a damper on our experience overall. Also - There aren’t a ton of options for food in the area unless you drive into Pittsfield but what is there is great. Olde Forge & Blueberry Hill Cafe are our standbys
Stayed 2 nights in Dec 2023
Response from EB on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback! Please feel free to reach out to the resort manager to go over the issues.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Not worth the cost
So I came to spend a weekend alone. (2 nights) The bed was like sleeping on a rock, I got no sleep for night. Then went to use the coffee maker, there was no sugar or creamer. There was no shampoo or conditioner. For the cost of the room, wasn't worth it. If price was lower I wouldn't be as upset. Then found out they add another $20 "resort fee". For what??? Then i went to cook my food i purchased and it was totally infested with ants. All over the counters and everything else. I have been to better rooms with more things for less cost. I left a night early. I won't be coming back.
Stayed 2 nights in Dec 2023
Response from EB on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback! Please fee free to reach out to the Resort Manager to go over the issues.

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very nice and spacious room; lack of amenities in the area including dining options.
Stayed 1 night in Nov 2023
Response from EB on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brianna

Liked: Cleanliness, property conditions & facilities
Had a good experience
Stayed 1 night in Nov 2023
Response from EB on Nov 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Felicia

Liked: Cleanliness, property conditions & facilities
Very nice property
Stayed 1 night in Oct 2023
Response from EB on Nov 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from EB on Nov 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vira

Traveled with partner
Liked: Amenities, property conditions & facilities
we loved how spacious the apartment was and all the amenities that were provided. We were surprised how wonderfully kept the resort is. My only complaint is that there was dust on most surfaces such as the lamps and places that housekeeping probably doesn't pay attention to on a daily basis. Also, I was surprised there was no shampoo available as I had forgotten my travel pack but did have conditioner with me. Overall, a great stay. can't wait to return with the rest of our family and use the many amenities this resort has to offer!
Stayed 2 nights in Oct 2023
Response from EB on Nov 6, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Christine

Traveled with family
Beautiful electric fireplace in the room. The resort added a $10 resort fee which I wasn't aware of ahead of time. I also didn't realize that the room didn't have a garbage and that I would have to bring the garbage out to the exterior door. The glass slider on our shower was broken and didn't open or close easily.
Stayed 1 night in Oct 2023
Response from EB on Oct 31, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

mikhail

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The main building is good looking and a pool and a hot tub are nice fixtures of it.
Stayed 1 night in Oct 2023
Response from EB on Oct 30, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janette

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
A beautiful place to stay for your vacation away from the busy life
Stayed 2 nights in Oct 2023
Response from EB on Oct 27, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Craig

Liked: Cleanliness, room comfort
Berkshires in Autumn
I came to visit Rensselaer County, the home of my ancestors since before the American Revolution. Monday morning’s talk on Berkshire county was very enlightening and provided me with additional attractions and activities that enhanced my stay. Thank you for a beautiful vacation.
Stayed 6 nights in Oct 2023
Response from EB on Oct 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DEBRA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
lovely condo - kitchen could use a few more utensils (garlic press, wooden spoons, etc.) - we cooked our dinner. Also it would be nice if one of the TVs was a smart TV so we could use our streaming services.
Stayed 1 night in Oct 2023
Response from EB on Oct 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Stayed 1 night in Oct 2023
Response from EB on Nov 8, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness, amenities
My girlfriend and I stayed overnight at the resort on Saturday, 10/14, for our anniversary. We had reserved the Deluxe Suit and found shortly that the jacuzzi tub jets were not turning on. I called the front desk and they sent over maintenance quickly. He tried his best to fix it, but after 30 min had no luck. He said he'd offer to switch rooms but the resort was booked full and said to contact you directly for some kind of compensation. I also want to note the following morning we were surprised that the room did not come with shampoo or conditioner and to boot my girlfriend discovered the blow dryer did not work. While none of these things are world ending, the dissatisfaction for not getting everything we paid for is still there. I will say that every staff member I encountered was wonderful and easy to communicate with!
Stayed 1 night in Oct 2023
Response from EB on Oct 17, 2023
We will contact you directly.

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, comfortable bed
Stayed 2 nights in Oct 2023
Response from EB on Oct 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jorge

Liked: Cleanliness, room comfort
Excellent
The accommodations was wonderful!!
Stayed 1 night in Oct 2023
Response from EB on Oct 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay! Will definitely be staying here again.
Stayed 2 nights in Oct 2023
Response from EB on Oct 16, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from EB on Oct 13, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Liz

Liked: Cleanliness, room comfort
Front desk was very kind. Room a little old and outdated. It was clean, quiet and check in and out went smoothly.
Stayed 1 night in Oct 2023
Response from EB on Oct 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is beautiful. The room was very comfortable and clean. Lots of space. We really like the indoor pool and the amenities. The hotel is in a mountain, so there is not much to do around it. The closet restaurant is about 10 mins drive. But overall we had a great time
Response from EB on Oct 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bernard

Traveled with group
Liked: Cleanliness, room comfort
Great spot
Great place to stay
Stayed 1 night in Sep 2023
Response from EB on Oct 2, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gutierre

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a place to relax, amazing views with nature vibe!
Stayed 1 night in Sep 2023
Response from EB on Oct 2, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brooke

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views and well-appointed accommodations at a reasonable price
Stayed 3 nights in Sep 2023
Response from EB on Oct 2, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Siobhan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wry beautiful spot Pool excellent Good staff
Stayed 1 night in Sep 2023
Response from EB on Oct 30, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nancy

Liked: Cleanliness, room comfort
Barking Situation
The guests next door left their dog while they were out which resulted in a barking situation. I expressed my concern to the front desk and they moved us to a quieter room.
Stayed 2 nights in Sep 2023
Response from EB on Oct 2, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Love these units. Very well set up.
Stayed 1 night in Sep 2023
Response from EB on Oct 2, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

alvin

Traveled with family
Liked: Cleanliness, room comfort
Good value. Spic and span clean. Most pleasant.
Stayed 1 night in Sep 2023
Response from EB on Sep 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, attractive rooms with nice amenities, room stocked with all that was needed and more
Stayed 1 night in Sep 2023
Response from EB on Sep 18, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

alvin

Stayed 1 night in Sep 2023
Response from EB on Sep 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, room comfort
Love this place!
This was my second time visiting VV. Everything was clean, including the bathroom by the pool. The option of texting the front desk was super convenient, especially when i decided to extend my stay for an additional night. I will definitely be returning!
Stayed 2 nights in Sep 2023
Response from EB on Sep 18, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melissa

Stayed 2 nights in Sep 2023
Response from EB on Oct 9, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from EB on Sep 18, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maggie

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from EB on Sep 18, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

TIFFANY

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from EB on Sep 14, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Roseline

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023
Response from EB on Sep 13, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was in a very nice area
Stayed 1 night in Sep 2023
Response from EB on Sep 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

joanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in staff were friendly, welcoming, Condo was perfect, fireplace was an added bonus , love everything about Vacation in the Berkshires, will be returning for a fall visit.Highly recommend.
Stayed 1 night in Sep 2023
Response from EB on Sep 11, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Arleen

Stayed 5 nights in Aug 2023
Response from EB on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

george

Traveled with partner
Terrible check-in. Room not ready at 4:00 even though check-out is 5 or 6 hours earlier. Check-in staff is slow and inefficient. Room had problems that should have been fixed, such as a leaking toilet mechanism and a broken light fixture.
Stayed 2 nights in Aug 2023
Response from EB on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Timothy

Stayed 1 night in Aug 2023
Response from EB on Aug 31, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ellen

Disliked: Room comfort
Very Disappointing
The policy of allowing smoking on the balcony leads to smelling smoke in the rooms. The 1st unit was horrible! They moved me to one that smelled better but still smelled! Terrible policy. Needs to be completely smoke free. Also, they assigned me to one of 2 or 3 buildings that allows pets. I did not have a pet! The barking in the unit below me that 1st night kept me up. They checked out and my sleep improved. Lots of run down areas in the room: carpet, walls, furniture, floors. I won't go back.
Stayed 7 nights in Aug 2023
Response from EB on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Katie

Traveled with family
Liked: Amenities
No dining options at resort and very limited nearby.
Stayed 1 night in Aug 2023
Response from EB on Aug 14, 2023
Thanks for staying with us. We appreciate your feedback!