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Reviews of Fairfield Inn & Suites by Marriott Dallas Plano/The Colony

2.5 out of 5
Fairfield Inn & Suites by Marriott Dallas Plano/The Colony
5909 Stone Creek Dr, The Colony, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly and welcoming. Clean room and nice size refrigerator.
Stayed 1 night in Apr 2024
Response from Newt Wright - Director of Operations on Apr 14, 2024
Thank you, Amy. We appreciate your business.

8/10 Good

Cheree, Little Elm

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The mattress sucked! I may as well had slept on the floor. Other than that everything else was great.
Stayed 1 night in Apr 2024
Response from Newt Wright - Director of Operations on Apr 12, 2024
Thank you for letting us know about your mattress. We will make sure to get it replaced. Thanks again for staying with us.

8/10 Good

Kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was well kept, however, the breakfast was not very good.
Stayed 7 nights in Apr 2024
Response from Newt Wright - Director of Operations on Apr 9, 2024
Thank you, Kendra. We have let our F&B team know so they can make sure we are putting out the best product.

10/10 Excellent

Giselle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was friendly
Stayed 3 nights in Apr 2024
Response from Newt Wright - Director of Operations on Apr 9, 2024
Giselle, thank you for letting us know how we did. We hope to have you back soon.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was friendly
Stayed 1 night in Apr 2024
Response from Newt Wright - Director of Operations on Apr 9, 2024
Thank you Laura!

10/10 Excellent

ORNAN, Houston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff are very friendly
Stayed 2 nights in Mar 2024
Response from Newt Wright - Director of Operations on Apr 6, 2024
Thank you for the score.

2/10 Terrible

Donaldald

Stayed 1 night in Mar 2024
Response from Newt Wright - Director of Operations on Apr 6, 2024
We apologize we did not meet your expectations. We will discuss with our team on how we can improve.

8/10 Good

Rebekah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for the price. No problems at all. We just didn’t care for the fact that there was only a stand up shower in our room.
Stayed 3 nights in Mar 2024
Response from Newt Wright - Director of Operations on Mar 28, 2024
Thank you, Rebekah, for your feedback. We hope to see you again soon.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff friendly and accomodating.
Stayed 1 night in Mar 2024
Response from Newt Wright - Director of Operations on Mar 28, 2024
Steven, we appreciate you staying with us. We hope to have you back again soon.

8/10 Good

Erick

Stayed 2 nights in Mar 2024
Response from Newt Wright - Director of Operations on Mar 27, 2024
Thanks, Erick.

10/10 Excellent

Chester

Liked: Amenities
This hotel was a true pleasure for a night’s stay. Staff was superb. Room was super comfortable.
Stayed 1 night in Mar 2024
Response from Newt Wright - Director of Operations on Mar 21, 2024
Thank you, Chester. It was great having stay with us.

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. I think that mattress need un update.
Stayed 2 nights in Feb 2024
Response from Newt Wright - Director of Operations on Mar 3, 2024
Thank you, Karla. We should be updating them soon. We appreciate you stayin g with us.

10/10 Excellent

Israel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on Feb 8, 2024
Thank you, Israel. we appreciate the score. Hope to see you soon.

10/10 Excellent

Michelle, Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Newt Wright - Director of Operations on Feb 7, 2024
Thank you, Michelle. We appreciate you staying with us.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay
We just decided at last minute to stay in this area. We just needed a place to sleep. Bed was very comfy Room was great two tvs!
Stayed 1 night in Jan 2024
Response from Newt Wright - Director of Operations on Jan 22, 2024
Thank you Melissa for staying with us. It was great to have you.

10/10 Excellent

Florentino

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness
It was awesome. Great place, location, service.
Stayed 2 nights in Jan 2024
Response from Newt Wright - Director of Operations on Jan 18, 2024
Awesome to hear. Thank you for staying with us.

10/10 Excellent

Ted

Stayed 3 nights in Jan 2024
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thanks, Ted. That is awesome.

8/10 Good

Scott, Purdys

Stayed 3 nights in Jan 2024
Response from Newt Wright - Director of Operations on Jan 29, 2024
Thank you, Scott. We will continue to strive to receive a 5. We look forward to seeing you again.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Rhonda.

2/10 Terrible

Denikca

Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Danikca, I apologize we did not meet our standards of service for you.

6/10 Okay

Cyndi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
All Employees were super nice! The hotel needs updating, beds were squeaky and toliets made a loud squeal every time you fushed. Woke everyone one up in the middle of the night. Rooms were either too hot or to cold. IT JUST NEEDS UPDATES. It's in a very nice location with lots of great places to dine.
Stayed 5 nights in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you for the feedback. It is very appreciated.

8/10 Good

Sharralen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff was very professional and helpful
Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Sharralen.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Rebecca. We appreciate it.

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Manoj.

6/10 Okay

Kevin

Stayed 3 nights in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Kevin, I apologize we did not meet our standard of 4 and 5 scores.

10/10 Excellent

Susanne

Stayed 2 nights in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you Susanne.

10/10 Excellent

Doug

Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thanks, Doug. We appreciate your review.

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thanks, Doug. We appreciate your review.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There a nice outdoor area if you want to enjoy breakfast in the fresh morning air.
Stayed 3 nights in Nov 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
We appreciate your review, Timothy.

4/10 Poor

Douglas

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Loud high pitch noise for about 5 minutes would happen multiple times a day.
Stayed 3 nights in Nov 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
I am truly sorry about this.

10/10 Excellent

jin, lubbock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Jin.

10/10 Excellent

Antionette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area! Restaurants are great in the area…
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Antionette.

8/10 Good

Cheol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Cheol.

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thanks, Lorenzo.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close by the facility I was wanting to go. The room was clean & quiet, except for the toilet - it was extremely loud when flushed. I let the front desk know, so hopefully they took care of the issue before the next guest arrived.
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thank you, Angela, for letting us know so we can take care of the toilet before the next guest. We appreciate it.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent staff and clean room Stay was excellent
Stayed 2 nights in Nov 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thanks, Rachel.

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was for a 40th High School Reunion.
Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Happy 40th Reunion. We are glad to have been a part of it.

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thanks, Doug. Hope to see you again soon.

8/10 Good

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable
Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thanks, Pam. We are glad you enjoyed the beds.

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the hospitality.
Stayed 4 nights in Oct 2023
Response from Newt Wright - Director of Operations on Nov 2, 2023
Thank you, Lisa. We appreciate it.

10/10 Excellent

Keyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks, Keyana.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks for the score, Josh.

10/10 Excellent

Jesus

Traveled with family
Very griendly and professional
Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thank you, Jesus.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed at this hotel several times and have always had a great experience! Great location!
Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks, Lisa. We appreciate you and hope to see you again.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Front desk great. Breakfast was well attended and supplied. Everything was as good as it could be
Stayed 2 nights in Sep 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
We appreciate you letting us know, Eddie. We hope to see you again.

2/10 Terrible

Omar

Response from Newt Wright - Director of Operations on Oct 30, 2023
Omar, We are sorry we were not able to provide you with the quality of services you deserve.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was not good. Needs improvement in egg selection and meats.
Stayed 1 night in Sep 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thank you for this feedback, Gary. We appreciate you staying with us.

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. I would stay at this hotel again.
Stayed 2 nights in Aug 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks, Quinn. We hope to see you soon.

10/10 Excellent

Jennifer

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Def Recommend
Great, Clean Hotel! Close to everything, would def stay again. Staff Friendly. Everything was Clean and Breakfast was Great! THANK YOU
Stayed 2 nights in Sep 2023
Response from Heinz Huffinttuo on Sep 19, 2023
Dear Def, We’re really grateful and appreciate you taking the time to share your rating with us.

8/10 Good

Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with decent breakfast and easy parking. Wish the beds were softer.
Stayed 2 nights in Sep 2023
Response from Heinz Huffinttuo on Sep 19, 2023
Dear Morgan, We’re really grateful and appreciate you taking the time to share your rating with us.