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Reviews of Augusta Bay

3.5 out of 5
Augusta Bay
Queen's Highway, George Town, Exuma Islands

Reviews

8.4

Very Good

Rating 10 - Excellent. 158 out of 329 reviews" "
Rating 8 - Good. 113 out of 329 reviews" "
Rating 6 - Okay. 36 out of 329 reviews" "
Rating 4 - Poor. 16 out of 329 reviews" "
Rating 2 - Terrible. 6 out of 329 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Courtney Marie

Stayed 3 nights in Sep 2022

10/10 Excellent

Alta L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2022

10/10 Excellent

Yoel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet spot
Stayed 1 night in Jul 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service
The staff at Augusta Bay are what make this property shine. Friendly and warm, you immediately feel part of the family. The proximity to the beach and short stroll into George Town were perfect. The rooms are a little outdated but still clean and well maintained. Only disappointment was that the hotel restaurant wasn't open and there were limited options nearby. I was also surprised by the $10p/n Expedia fee I was charged on check-out which wasn't otherwise mentioned anywhere.
Stayed 2 nights in Jun 2022

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Curtis

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very pleasant staff.
Stayed 1 night in May 2022

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service
Room 204 is THE BEST!! View and staff are great
Stayed 1 night in May 2022

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities, room comfort
Very friendly staff / Unfortunately the restaurant was not open for lunch/diner.
Stayed 3 nights in May 2022

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice service from the staff. Room was dated but clean. All good except for the glass door on my room that you could not see through due to moisture. Overall very good
Stayed 3 nights in Apr 2022

6/10 Okay

colin

Traveled with partner
Disliked: Amenities
Staff were great - but no room cleaning or food except minimal breakfast. Must taxi to town - there are a couple of restaurants close by, but walking in the narrow road is suicidal!
Stayed 4 nights in Apr 2022

6/10 Okay

Charles

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
While a continental breakfast was available, the restaurant and bar where not open and had not been open for a while, unlike verbiage in the description The property is very outdated, with limited maid service, but it is on the water and close to other restaurants and activities.
Stayed 3 nights in Apr 2022

8/10 Good

Belkis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant, relaxing and great service
Stayed 2 nights in Apr 2022

8/10 Good

Sandra, Greenfield

Traveled with partner
Liked: Cleanliness, staff & service
Best place to stay in Exuma, location is perfect. We visited in 2013 and stayed at Augusta Bay and loved it. Still love it and understand that circumstances have contributed to a bit of a decline in property maintenance. Hopefully things will be spruced up a bit before our next visit. We will definitely be back. Arlene and Frances very kind and helpful. Breakfast options with a little more creativity would be nice and hope to see the bar and restaurant open in the future.
Stayed 4 nights in Apr 2022

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at Augusta Bay
Such a great stay! Francis, Arlene and DJ were amazing! They helped answer all my questions and with booking excursions. The view was over the top and would definitely stay there again!
Stayed 7 nights in Mar 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2022

8/10 Good

Max

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view of the ocean
Stayed 1 night in Mar 2022

10/10 Excellent

Talore

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The ocean from our room
Stayed 3 nights in Mar 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Georgetown Exuma
Nice place to stay on the water in Georgetown.
Stayed 1 night in Feb 2022

10/10 Excellent

David

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The view from our corner king room was incredible. Staff were helpful by allowing us to check in at 8 am, after an early airport arrival. Staff went above and beyond to help arrange a boat excursion, assisted with taxis, and follow up regarding covid related travel requirements
Stayed 2 nights in Feb 2022

10/10 Excellent

Cristie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Augusta Bay was wonderful! We have been coming to George Town for nearly 20 years by land and sea and have never stayed here before. The next time we are in town I will book here again without hesitation. DJ, Francis and Arleen were all incredibly helpful and kind. The view is beyond amazing. Having a rental car would be helpful but the walk into town is easy albeit busy with local traffic. Augusta Bay is a gem!
Stayed 3 nights in Feb 2022

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to come back for a week. Reminds me of Negril In the old days. A great place for vagabonds who like it slow, peaceful and quiet. Gorgeous ocean here.
Stayed 1 night in Feb 2022

2/10 Terrible

david

Stayed 1 night in Feb 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Arlene and the team at the resort were exceptionally helpful and responsive to our needs!
Stayed 4 nights in Feb 2022

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2021

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Oct 2021
Response from IanW on Oct 6, 2021
Thank you for the lovely revue. Please come back and see us soon.

8/10 Good

Rachael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, staff is super friendly. Restaurant and bar are closed still so you need to bring your own food abd drinks if you are hanging out in the hotel, or go to a couple of places next door.
Stayed 1 night in Sep 2021
Response from Ian W on Oct 6, 2021
Thank you for the nice review. We hope to have the restaurant open as soon as tourists return to the island in decent numbers. At the moment we are in hurricane season and tourism is at its lowest. Thanks for your patronage.

10/10 Excellent

Amber Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I stayed at the Augusta Bay for 5 nights. When I arrived I was told I had to pay a $10 a night Expedia fee which I didn't understand and I never had to pay a fee before for using Expedia. My room was not ready when I arrived at 3 and had to wait 2 hrs for it to be ready. The room was clean and comfortable. The breakfast was limited to a few items cereal, fruit, granola bars, muffins, yogurt and juice and coffee. The area was convenient to Gerorgetown but you still need a vehicle to get around. The restaurant was closed but there was access to 2 other restaurants within a short walking distance at the other resort properties. Internet consisted of a Wifi Hotspot which was located in my room and was shared between multiple rooms but worked ok.
Stayed 5 nights in Jul 2021
Response from IanW on Aug 6, 2021
We apologize for the room not being ready on time. We had an unexpected full house the night before and with limited staff, due to COVID, we had an unusual delay. Our complimentary breakfasts are a standard continental at the moment, but from next week our restaurant will be open for breakfast and lunch. We have been upgrading our kitchen. There are other restaurants in close proximity. Thank you so much for staying with us.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff is beyond amazing!!!!! We loved the staff. They were the best anyone could ask for. The amenities were not good. No bar or food, but the view was amazing staff amazing!
Stayed 3 nights in Jul 2021
Response from Ian W on Jul 31, 2021
Thank you for the nice review. The bar is open to serve drinks every day, with Frankie Bananas - outside bar, is open on Friday nights. Breakfast is served to guests and we will open for breakfast and lunch, starting next week. The island is slowly getting back to normal and we open facilities to meet demand.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 3rd time at Augusta Bay, we love it there, clean, beautiful views, friendly, helpful staff, we’ll be back a forth time soon . Thank you Augusta Bay
Stayed 2 nights in Jul 2021
Response from IanW on Jul 25, 2021
We appreciate your patronage and thank you so much. It’s always a pleasure to have you stay with us.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
As a resident of The Bahamas, Visiting Exuma this past weekend I booked with Augusta Bay I got to the resort at about 6:30 & front doors were locked went to their side door to get to the front desk & there was NO ONE at the desk to greet me The place was dark absolutely NO employee was working Can you believe this? My spouse and I called out so someone can atleast come out still NO ONE There were people out on the deck at the barside We went to the guy that I guess was the bartender they left instructions with him to tell us where our room would be.Ms Francis the receptionist is finaly on duty The room had NO hot water she said it’s a trick to it to get hot water The room smelt musty the room I would say road side We requested the room we paid for She stated that she leaves at 2Pm and manager leaves 5pm NO staff on premises after both leave The mngr said he lives 5 minutes away in the event of emergency he would make himself available To add injury to insult he did not leave a # they are partially open We were told you are informed of this upon arrival if you are lucky enough to arrive within there designated working hours This is UNACCEPTABLE this is NOT A NORM for the island as we frequent there Exuma is one of the nicest islands lots to do there It is my goal to help you guys make and informed decision The hotel however is not worth the money in its current state I would recommend visiting the island for certain but finding other accommodations.
Stayed 3 nights in Jun 2021
Response from Ian W on Jun 19, 2021
The manager discussed this guests complaints at length and we thought all had been resolved. He apologized that the front desk lady was not there to greet him as she was assisting at the bar, which was unusually busy for a Friday night. The guest has stayed with us on three previous occasions and knows his way around. His room was not ‘roadside’ - all our rooms are ocean facing - within 40 feet of the water. He did have hot water but turned the device the wrong way. After his complaint we moved him to a room closest to the water. Getting back to regular business, post COVID, has been tough and sometimes our staff have to multi task - hence the front desk lady not being at the front desk.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Ian W on Jun 10, 2021
Thanks for the nice review. We appreciate your comments.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel on a nice beach!
It was a very friendly and very nice resort. They gave us a free upgrade to q King Oceanside room. Nice walk out room to the pool and ocean. Very accommodating to early arrival and leaving late. 5 stars all the way! *This being said, this room was advertised as having an onside bar and a big continental breakfast. Understanding that COVID caused restrictions. They keep their advertising of this being open, there is some beer and some bottles of liquor they say they can serve to you outside, but no one to do it for you. The bar on the pier that looks fun is only open Friday nights. Things may change soon. There are a couple good restaurants and bars feet away.
Stayed 1 night in Jun 2021
Response from IanW on Jun 9, 2021
Thanks so much for the nice review. We are trying to get back to normal with food and beverage and apologize for any shortcomings. Please come and see us again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly & helpful!
Stayed 4 nights in May 2021
Response from Ian W on Jun 1, 2021
Thank you for the very nice review. I will pass your best wishes on to the staff.

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities
We booked in May 2020, paid in full thru Expedia 3 rooms 3 couples. We wanted to experience an off resort site and extend our stay in Exuma by one day. I tried starting in early March to contact the hotel. To the point that I contacted the Bahamas tourism to determine whether they were even open. Once on island I called 8 times between 4/6 & 4/7.I did try to stop in on one of my outings early in the week but no one was there Finally 27 hrs before checkin the hotel contacted me via cell. They had my number all along. Clerk told me of additional fee for cleaning (no problem..Covid and all), restaurant and bar closed, they wanted to know the exact time we were going to check in and could we check in early? I explained that I had booked an off island excursion & not before 3pm check in. All the attempts to contact the hotel, put a damper on my vaca. Unfortunately, one member of our party had a minor knee injury, so walking to the fish fry was going to be out of the question. I called hotel explained the injury, and how walking to fish fry out of question. No suggestions to help with food etc. I asked about cancelling, the female manager said nicely contact Expedia, Augusta Bay couldn't do a thing. I feel if they were sincere about hospitality they would have done something. Currently out $708.45. Expedia aka black hole. Compensation is reasonable request when you don't provide what was booked. I saw response from neg review...that said alot about Augusta Bay.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
4th trip to Augusta Bay Inn. Tremendously Friendly staff as usual! The inn and island are still feeling the effects that Covid has had on tourism. However, the staff preservers with what they have to work with. The restaurant is closed, but no biggie here; there are plenty of places nearby to eat and you still get an included continental breakfast as promised. Amenities is a funny word - you are on a quant island in the Atlantic Ocean. They got a pool - with a pool guy; they got WiFi; they got a small fridge if you ask for it; the shower water is warm, and the towels are clean and changed daily - what else do you need for the price you are paying? Oh, and the water - the beautiful blue-green reason you came here is 20 feet from the room! This place ain’t perfect, the island is not Nassau, and I guess if you are a pampered type then Sandals is up the road. You do get what you pay for, and this place is great to rest your head between your daily adventures in paradise. Please Enjoy!
Stayed 5 nights in Mar 2021
Response from IanW on Apr 14, 2021
Thank you so much for the nice review. We are trying our best to offer our guests a wonderful experience firing very difficult times. We are all hoping that everything will revert back to normal in the near future. We appreciate your support.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, amenities
Do not stay!!! Hotel is pretty much closed. Arrived on the island to stay at this hotel and found out it was closed, no amenities, no restaurants. Not sure if the hotel is belong sold off. We were never informed that this would be the case prior to arrival, guests should be able to make an informed decision. There was not even housekeeping amenities available. We were able to find more fitting accommodations once we arrived and contacted the hotel to cancel. We were told by the manager Tom that we would be refunded, since we never spent one single night of our stay there. The hotel informed us that we needed to go through Expedia and we did, only to be informed that the hotel denied our request for a refund. Simply and utterly unacceptable! I would like to be contacted directly by the hotel with some type of concession or some percentage of my money refunded.
Stayed 5 nights in Mar 2021
Response from IanW on Apr 3, 2021
The review above is astounding - to say the least. Our staff waited late into the evening for their arrival, but they were ‘no shows’. It is now a week later and we have never spoken to or seen these people. They have never set foot on Augusta Bay property. We can only assume that they were coerced by a taxi driver to go elsewhere and that he will sort everything out for them. Them stating that the hotel is for sale is untrue. Them stating that there were no house keeping amenities is untrue - how would they know? We do not have a manager named Tom. They made no contact with our management whatsoever - to either cancel their reservations or request a refund - all refunds are done through Expedia. This type of review is very disturbing because it is completely and utterly false - as can be seen by all the wonderful post - pandemic reviews that we have received

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy each hotel
Great place, small beach front hotel. Staff friendly and allowed early check in. Very quiet, especially due to CoVid and few tourists. Their restaurant was closed but they provided a continental breakfast in the room. Easy 3 minute walk to a great restaurant. Enjoyed our 1 day stay prior to our plane.
Stayed 1 night in Mar 2021
Response from IanW on Mar 14, 2021
Thanks for the nice review. Our restaurant will open once the tourists start coming back. We look forward to seeing you again.

8/10 Good

George5th, Virginia

Traveled with partner
Liked: Cleanliness, staff & service
The staff was great; especially given the difficult circumstances of the pandemic. Beautiful views of the water and islands!
Stayed 6 nights in Oct 2020
Response from Ian W on Nov 5, 2020
Thank you for the nice review. Please come and see us again when circumstances are different.

8/10 Good

Mike, Tampa FL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was closed due the Covid-19. so not much I say about food. Staff was very nice as was everyone we meet.
Stayed 3 nights in Jul 2020
Response from Ian W on Jul 19, 2020
Hi Mike, thank you for the nice review. Hopefully everything will get back to normal soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best
Great hotel. Very clean. Great views.
Stayed 1 night in Jul 2020
Response from IanW on Jul 9, 2020
Thanks so much for the nice review. Come back and see us soon.

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020
Response from Ian W on Jun 23, 2020
This is tough to respond because there is no content. We have been closed since March and recently opened on June 20th. We have not had any Expedia guests yet.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from IanW on Mar 10, 2020
Thank you for giving us a great review. We really appreciate your business.

8/10 Good

Verified traveler

Stayed 6 nights in Feb 2020
Response from IanW on Mar 10, 2020
Thank you for the nice review. We look forward to seeing you again soon.

10/10 Excellent

Arlet, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from IanW on Mar 1, 2020
Thank you for the wonderful review. We look forward to seeing yo again in the not too distant future. Hi

8/10 Good

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, friendly staff. restaurant was ok. other restaurants nearby also.
Stayed 1 night in Feb 2020
Response from IanW on Feb 24, 2020
Thanks for the feedback and nice review. Come back and see us soon.

8/10 Good

Mark, Bellflower ca

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great location, walking distance to restaurants and nice beaches. Short drive to Georgetown. Only bad thing is the internet was down during our stay. Not a big deal, but something to note. Staff was great, views where great
Stayed 4 nights in Feb 2020
Response from IanW on Feb 19, 2020
Thank you so much for your nice review. Unfortunately we are at the mercy of Bahamas Telecommunications (BATELCO) for the internet and they always seem to be ‘working on the lines’. They have guaranteed us a great improvement soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach right there. Great friendly service. Within walking distance to more restaura ts.
Stayed 5 nights in Feb 2020
Response from Ian W on Feb 14, 2020
Thank you for the nice review. We were happy to have you stay with us and look forward to seeing you again in the near future.

10/10 Excellent

Sue, westoreland nh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous friendly smiling staff. Very helpful, knowledgeable about local Area. Saw sea turtles, octopus, daily in front of hotel. Great food, drinks, service, very clean! Our second time staying there. Walking distance to great beaches, fish fry,
Stayed 5 nights in Jan 2020
Response from IanW on Jan 20, 2020
Thank you for the great review. Happy guests are our main focus and we appreciate the feedback. We hope to see you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and great location. The food was excellent.
Stayed 1 night in Jan 2020
Response from IanW on Jan 16, 2020
Thank you for the nice review. We appreciate your feedback.