Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Top mit Abstrichen

Posted Apr 25, 2015
Hotelteam und Sauberkeit tadellos. Leider wurde die Bar und das Restaurant aus dem Kursaal ausgegliedert, was m.E. gerade die Besonderheit des Hotels ausmachten. Abwertung um (nur) eine Kategorie wegen Renovierungsarbeiten mit nervtötenden Bohrgeräuschen vor 8 Uhr morgens. Kam nach Beschwerde nicht noch einmal vor, ist aber trotzdem bei 5 Sternen unerwartet und völlig inakzeptable.
2 out of 5
by A verified travelerfrom Jacksonville Beach, FL

Posted Apr 21, 2015
Pros: The beds were comfortable. Location is great. Breakfast was good.
Cons: Customer service, facilities. Had to go through special function to get access to the boardwalk. Hotel needs lots of help to make it good.
Location: Keukenhof was gorgeous!
We arrived at 8:30 in the morning. When booking I had asked for early checkin. When we arrived they said they had no rooms ready for us. They told us our rooms would be ready at 3 pm. We had booked 2 rooms and asked if we could be given just 1 first available room since we were all very tired. They finally agreed. We asked where we could wait and were told to wait in the restaurant as they do not have a lounge. There was no comfortable place to relax while we waited. They also have no business center and no concierge desk to help us with tickets to sites. They said they would come and find us in the restaurant when the room was ready but never did. We went to the restaurant and had a very light breakfast. We learned that the breakfast was 25 Euros per person and was included in the room rate. After waiting for almost 2 hours I went back to the desk and learned that a room was ready. The beds are very comfortable and the room was clean. The decor is modern and not to our taste. 2nd room not ready till late and key didn't work. Went back to desk, again key didn't work. Room service staff got help from reception desk who opened the door for me but then sent me back to the desk for the key to be re-set a 3rd time. I complained and told hotel their customer service is lousy. An assistant manager then came up with me to let me in and make sure the key worked. Next day rooms cleaned at 2pm. Main staircase was closed- elevators are tiny so results in waits.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nashville tn

Beautiful hotel

Posted Apr 18, 2015
Center of the action at the beach. Right off the bus line Easy access. Great staff
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bahrain

Did not disappoint..!

Posted Apr 17, 2015
Had an enjoyable 3 nights stay, free of any issues and assisted by excellent hotel staff.
2 out of 5
by A verified travelerfrom Frankfurt am Main

Beeindruckendes Gebäude mit zu vielen Mängel

Posted Apr 16, 2015
Sensationeller Kuppelsaal steht nixht mehr zum Frückstüxken zur Verfügung; Störende Umbauarbeiten in der Halle und Bohrlärm dringt bis ins Zimmer durch; Fenater mit Blick auf das Meer war und wurde nicht geputzt, (haben wir selbst gemacht); Service zu "steif"; kein Wellness im Hotel; Angebot der Speisen und Getränke für diese Klasse schwach. Top Lage, aber laut - fast Ballemann Charakter
4 out of 5
Recommended
for Couples
by A verified travelerfrom Worms

Wie im Himmel

Posted Apr 15, 2015
Pros: Die Pracht des Hauses, die Nähe zum Strand.
Das Wetter war toll, dementsprechend unsere Stimmung. Das Hotel vermittelte uns den direkten Steg zur Nordsee. Deswegen waren wir hier. Das Frühstück im Wintergarten war ein toller Einstieg in den Tag, Die Terrasse am Mittag ein Genuss und die direkte Nähe zum Strand war für uns ein Vergnügen der besonderen Art. Wir werden bestimmt wieder einchecken.
3 out of 5
Recommended
for Everyone
by A verified traveler

Prachtig hotel.

Posted Apr 13, 2015
Wat een belevenis om hier een nacht te slapen. Heerlijk bed met heerlijk kussen. Alleen wel jammer dat het zo duur is. En dan ook nog Nog exclusief ontbijt. Te duur vinden wij.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom monnickendam

Schitterend gebouw

Posted Apr 10, 2015
Pros: Zeezicht
Cons: Geen idee
Location: Diverse restaurants en de boulevard
Goede ervaring in dit hotel, prima ontbijt. Jammer dat er geen glazen waren ( werden alsnog gebracht )
2 out of 5
by A verified traveler

Posted Apr 8, 2015
Für mich kein 5 Sterne hotel . Frühstück sehr mager.
4 out of 5
Recommended
for Everyone
by A verified traveler

balkon was slordig voor de rest as het goed

Posted Apr 7, 2015
Pros: nieuw restaurant met fraai uitzicht
Cons: uitbreiding menu kaart en ieder dag een nieuw menu in fles
Location: prima
goed hotel ,mooi uitzicht vanaf het terras maar duur ik vind de kamers wel duur