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Reviews of Shanghai Hotel Holland

4 out of 5
Shanghai Hotel Holland
Kleveringweg 11, Delft

Reviews

7.8

Good

Rating 10 - Excellent. 124 out of 419 reviews" "
Rating 8 - Good. 172 out of 419 reviews" "
Rating 6 - Okay. 69 out of 419 reviews" "
Rating 4 - Poor. 40 out of 419 reviews" "
Rating 2 - Terrible. 14 out of 419 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Dayana

Stayed 1 night in Dec 2023

10/10 Excellent

Neeli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Clifford

Stayed 1 night in Oct 2023

4/10 Poor

Hui

Disliked: Cleanliness, staff & service, property conditions & facilities
A cheap mind in service
Stayed 1 night in Oct 2023

6/10 Okay

Laimas

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Derek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a couple of nights
Good clean and tidy hotel. Stayed for 7 nights Bar was never open during this period. Inhouse Chinese Restaurant offers good food at a slightly inflated cost. 30 min walk to Delft center.
Stayed 7 nights in Aug 2023

2/10 Terrible

Dayana

Hotel had no hot water, and no information provided by the hotel
Stayed 1 night in Aug 2023

8/10 Good

Clinton, Herndon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location. The rooms were a bit dated but that's okay. Very nice stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Serhat

Stayed 1 night in May 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 2 nights in Apr 2023

8/10 Good

Mr Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very spacious room and very good value. Mcdonalds right over the road. Location is a little far from town and hard to get taxi/ubers. Really need to bike into town. Main bed was great, shower was good. Third bed was a little less comfortable but slept good on it. Check In was quick and efficient. Overall very happy.
Stayed 1 night in Apr 2023

10/10 Excellent

Gabrielle Boot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located close to a highway onramp that leads to most of the required highways to get around. As my son is on the spectrum, quiet sleep, a bath, and darkness were part of my requirements. These were all met and more. The people at the desk were extremely attentive and my son felt welcome and at home. It made my stay so much better. If you care about having a smart tv or things like that, you will not have them at this hotel but they do have free wifi and the parking was great.
Stayed 7 nights in Apr 2023

10/10 Excellent

Jose

Stayed 1 night in Apr 2023

4/10 Poor

Martin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
We do not recommend this hotel.
Overall the room was very dirty. The floors, walls and chair was visibly soiled. One of the bath towels was old and tattered. It's safe did not work. The room was very dated and in need of remodeling. The location was good and we were able to walk to Delft using back roads.
Stayed 2 nights in Jun 2022
Response from Management Shanghai Hotel Holland on Aug 9, 2022
Dear guest, thank you for your stay and honest review. We hope your stay was in general to your satisfaction. We thank you for your feedback which will help us to improve the quality and service. We will surely communicate your comments to our Housekeeping department to improve the cleaning quality.

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, free parking, but far out
Stayed 2 nights in May 2022
Response from Management Shanghai Hotel Holland on Jul 21, 2022
Dear guest, thank you for your review. We hope your stay was to your satisfaction. We thank you for your kind compliments and your feedback which will help us to improve the quality and service. We hope to welcome you again.

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Management Shanghai Hotel Holland on Jul 4, 2022
Dear guest, thank you for your review. We hope your stay was to your satisfaction. We thank you for your kind compliments and your feedback which will help us to improve the quality and service. We hope to welcome you again.

6/10 Okay

Minyeong

Stayed 1 night in Mar 2022
Response from Management Shanghai Hotel Holland on May 5, 2022
Dear guest, thank you for your review. We hope your stay was to your satisfaction. We thank you for your feedback which will help us to improve the quality and service. We hope to welcome you again. Management Shanghai Hotel Holland

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2021

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Management Shanghai Hotel Holland on Dec 18, 2019
Dear guest, thank you for your stay and review. Unfortunately your stay has not met your expectations. Unfortunately there were no reasons given regarding your stay. Kind regards, Management Shanghai Hotel Holland

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in industrial part of Delft but good value for money clean and restful . Would book again
Stayed 3 nights in Oct 2019
Response from management Shanghai Hotel Holland on Nov 3, 2019
Dear guest, thank you for your review. We hope your stay was to your satisfaction. We hope to welcome you again. management Shanghai Hotel Holland

6/10 Okay

Irshad

Stayed 2 nights in Aug 2019

10/10 Excellent

Nicolaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Management Shanghai Hotel Holland on Jul 23, 2019
Dear guest, thank you for your review. We hope your stay was to your satisfaction. We hope to welcome you again.

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 4 nights in Jul 2019
Response from Management Shanghai Hotel Holland on Jul 23, 2019
Dear guest, thank you for your review. We hope our hotel was to your satisfaction.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
We enjoyed the close location to Delft and other area commodities. The restaurant food was very good and plentiful. They should find a better storage area for extra supplies.
Stayed 2 nights in Jun 2019
Response from Management Shanghai Hotel Holland on Jul 23, 2019
Dear guest, thank you for your review. We hope your stay was to your satisfaction. Thank you for your feedback as it will help us to improve the quality and service. We hope to welcome you again.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Management Shanghai Hotel Holland on Jul 23, 2019
Dear guest, thank you for your review. We hope your stay was to your satisfaction. We thank you for your excellent rating and we hope to welcome you again.

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. The nearby World Restaurant is an experience. Very large buffet, eat as much as you can!
Stayed 1 night in Jul 2019
Response from Management Shanghai Hotel Holland on Jul 10, 2019
Dear guest, thank you for your review. We hope your stay was to your satisfaction. We hope to welcome you again.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'd go back again!
We found it in close proximity to the main market in Delft. Very pleasant experience. The restaurant was a good dining experience. There was also a closrby McDonalds for morning coffees.
Stayed 2 nights in Jun 2019
Response from Management Shanghai Hotel Holland on Jul 10, 2019
Dear guest, thank you for your review. We hope your stay was to your satisfaction. Thank you kindly for your nice compliments and we hope to welcome you again.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, room comfort
A night outside of Delft/Netherlands
Adequate hotel. Best part was free parking
Stayed 1 night in Jul 2019
Response from Management Shanghai Hotel Holland on Jul 10, 2019
Dear guest, thank you for your review. We hope your stay was to your satisfaction. Thank you for your feedback as it will help us to improve the quality and service. We hope to welcome you again.

6/10 Okay

Ciprian Constantin, Dubai

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 stars. Not clean. Poor condition
This is a good 3 stars hotel... 3 stars, not 4. Staff is very friendly and helpful. The room was old and worn out. Bed sheets didn’t seem fresh and were full of dust, in fact dust was the motto of my room. Bathroom was not clean, I cleaned the sink myself. Their bath towels were at least 10 years old. In 4 nights there, 2 towels had large holes in it. Won’t be my choice for my next trip to Rijswijk.
Stayed 4 nights in May 2019
Response from Management Shanghai Hotel Holland on Jun 4, 2019
Dear guest, thank you for your review. Our sincere apologies that your stay was not as expected, we would have kindly helped when you have reported your feedback to our reception. We do thank you for your feedback as it will help us to improve the quality and service.

6/10 Okay

Verified traveler

Liked: Staff & service
Smell of Chinese food Old and maybe waisted Far from city center Staff were nice and kind
Stayed 2 nights in May 2019
Response from Management Shanghai Hotel Holland on Jun 4, 2019
Dear guest, thank you for your review. We hope your stay was to your satisfaction. Thank you for your feedback as it will help us to improve the quality and service. We hope to welcome you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great March 2019 stay at Shanghai Hotel Holland
Excellent hotel. The staff are really friendly and very helpful. Rooms are nice, clean, quiet and spacious. Superb breakfast. Location in north Delft is perfect for main highway access. Will be back soon!
Stayed 3 nights in Mar 2019
Response from Management Shanghai Hotel Holland on Mar 27, 2019
Dear guest, thank you for your review. We hope your stay was to your satisfaction. We thank you for your kind compliments and we hope to welcome you again. Management Shanghai Hotel Holland

6/10 Okay

Tariq

They don’t care about their customers!!!
Stayed 2 nights in Feb 2019
Response from Management Shanghai Hotel Holland on Mar 4, 2019
Dear guest, thank you for your review. Unfortunately your feedback was not overall good, we would have been happy to receive more feedback regarding your comment. Our guests are generally very happy regarding our staff as we receive positive reviews. We are always willing to help our guests at any time. Our apologies that your stay was not to your satisfaction.

10/10 Excellent

francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save money, sleep comfortably
Great room size, super comfy mattress and BBC channels.
Stayed 1 night in Feb 2019
Response from Management Shanghai Hotel Holland on Feb 12, 2019
Dear guest, thank you for your review. We hope your stay was to your satisfaction. Your feedback will help us to improve the quality and service within our hotel. Management Shanghai Hotel Holland

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The staff were so incredibly kind and helpful! If my overall review was based solely on my experience with staff, it would certainly be a 5 star review. There were a few significant things that made the stay less than awesome, however. The bed was honestly the most uncomfortable bed I've ever slept in my entire life. On night 2 I barely got more than an hour of sleep and debated whether it would have more comfortable to just sleep on the floor. Imagine concrete with metal wires woven in and that's still a slight more comfortable than that darn bed. The walls are paper thin so every noise was easily heard from the adjacent room but easily solved with earplugs. There was no outlet near the bed to charge my phone which was slightly inconvenient but not the end of the world. And finally, the hairdryer was a joke. The remote for the TV was 2x larger than the hairdryer. If I had stayed longer, I would have gone out and purchased my own.
Stayed 2 nights in Jan 2019
Response from Management Shanghai Hotel Holland on Feb 12, 2019
Dear guest, thank you kindly for your stay and your feedback. Our sincere apologies that your stay in our hotel was not as expected. We strive to maintain a high quality of service and high quality of our facilities. Unfortunately the bed within your room was not good at all. We would have kindly accommodated you to a different room when you had informed our reception. We would have kindly assisted you with any issues during your stay. Our reception is always 24 hours available to our guests. We do thank you for your feedback as it will help us to improve our quality and services. Our sincere apologies that your stay was not to your satisfaction.

10/10 Excellent

Symeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money, clean and free parking
Stayed 5 nights in Nov 2018
Response from Management Shanghai Hotel Holland on Dec 4, 2018
Dear guest, thank you for your review. We hope your stay was to your satisfaction. We hope to welcome you again. Management Shanghai Hotel Holland

6/10 Okay

Bob, Morgan Hill, CA

Liked: Cleanliness
Disliked: Room comfort
The property exterior looks new, but the interior is old. The hallway carpeting is worn and dated. On all floors, it is quite a walk to get to the rooms. You have to go through a long hallway to get to another long hallway. It is very well suited for meetings and conventions, but not so much for regular travelers.
Stayed 2 nights in Oct 2018
Response from Raquel on Nov 6, 2018
Dear guest, We welcome and thank you for your feedback. Our hotel is very much loved by individual travelers, in particular business guests. Concerning the public areas we always need to prioritize when it comes to renovations. We have recently completely decorated our lobby and lounge and have now started with renovating our guest rooms. We will be sure to take notice of your comments in regards to the carpeting in the hallways. There is not much we can change about the distance of the guest rooms to the lift. We believe that in most hotels this is very common. There are quite a few guest rooms per floor so it's inevitable that you would need to walk some distance to get to your room if your room is at the end of the hallway. We kindly suggest that you write a request in your reservation for a room as close to the lift as possible next time round. We hope that nevertheless you enjoyed your stay with us and that we may welcome you back in the near future. Kind regards, Shanghai Hotel Management Team

6/10 Okay

Eliandro

Liked: Cleanliness, staff & service, room comfort
Good
The hotel is in the middle of nowhere, very close to a mortaway and only 10 minutes by taxi to the city center of Delft. The bed was super comfortable and I slept very well, regardless of being closed to a mortuary you can hear no noise, windows and all are very insulated. The bathroom was disappointed the bath is was very small and I couldn’t get in it comfortable to have a bath. The shower head was loose and splashed water everywhere because of the presser. If the shower head was in good condition that would have been perfect in regardless of small bath, but it was a shame. Not enough shower gel for a couple so glad I had some spare in my bag. The restaurant in the hotel is Chinese, which had a great waiter who was very nice, however I’m not too keen in Chinese food. My starter was great, however my main was very disappointed. There is a nice bar and sitting area in the hotel lobby, however you couldn’t make a conversation because it was only Chinese people about. I believe the hotel is focusing in only Chinese guests and forgetting about the rest of the world. Despite of having a great night of sleeping I would not stay there again, it didn’t work form me. The people on reception was very helpful, we arrived a bit earlier than expected and they were very keen to let us park our car in the car park and called a taxi for us.
Stayed 1 night in Oct 2018
Response from Management Shanghai Hotel Holland on Oct 31, 2018
Dear guest, thank you for your stay and review. Regarding your comments on a nearby mortuary, there is no mortuary in the vicinity of our hotel. Would you perhaps mean the motorway, there is no noise from the motorway in the hotel. Regarding the shower, we would have been very happy to hear this from you during your stay so we could assist for the maintenance or even change you to a different room. Our reception is always willing to assist our guests. The Chinese restaurant is a different company within our hotel, we will surely pass your comments to the restaurant. We surely welcome all guests and all nationalities within our hotel, not purely concentrating on Chinese guests. We are very keen that many different nationalities stay and visit our hotel. We always do our utmost to make our guests feel at home and assist in any issues the best we can. Management Shanghai Hotel Holland.

8/10 Good

MikenHelen, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little distance from town.
Nice and quiet apart from some very athletic neighbors at 6am.
Stayed 1 night in Sep 2018
Response from Shanghai Hotel Management Team on Sep 12, 2018
Dear Mike and Helen, Thank you kindly for your review. Unfortunately certain noise disturbances are beyond our control but we are nonetheless very happy to hear that overall you had a good stay with us. We hope we may welcome you again in the near future. Kind regards, Shanghai Hotel Team

10/10 Excellent

J L

Excellent stay in Delft.
The hotel was brilliant. The room was exceptional and the staff were always happy to help Perfect for business travel or family's.
Stayed 4 nights in Aug 2018
Response from Shanghai hotel on Sep 5, 2018
Dear guest, thank you for your great review. We hope your stay was to your satisfaction. We hope to welcome you again. Management Shanghai Hotel Holland

8/10 Good

ENRIC

Liked: Staff & service, property conditions & facilities, room comfort
Good value for money!
Good location next to the motorway, free car park, spacious room, comfortable king-size bed, well-equipped bathroom, toilet accessories, WiFi,... Weaknesses: a little dust on room furniture, couldn't find how to manage the heating.
Stayed 1 night in May 2018
Response from Management Shanghai Hotel Holland on May 29, 2018
Dear guest, thank you for your stay. We hope your stay was to your satisfaction. We thank you for your feedback. Management Shanghai Hotel Holland

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ShangHai Stay
The suite was great except for the shower which had a water leakage problem
Stayed 1 night in May 2018
Response from Management Shanghai Hotel Holland on May 29, 2018
Dear guest, thank you for your stay. We hope your stay was to your satisfaction. We apologize for the inconvience regarding the shower. Management Shanghai Hotel Holland

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Reasonable accommodation. Beds hard, immediate surrounding area industrial but OK if your willing to travel five minutes into Delft. Good for visiting different surrounding area's. Could do with makeover.
Response from Reservations Department on Apr 25, 2018
Dear Sir / Madam, Thank you for your feedback. We are actually in the process of refurbishing our guestrooms and have already completed several rooms. The level of firmness of a mattress is conceived differently for each person so it would be difficult to meet everyone's needs. However, we are pleased to announce that overall we do get a positive feedback from our guests. We hope that nevertheless you had a good stay at our hotel and that we may welcome you again in the near future in one of our refurbished guestrooms. Kind regards, Shanghai Hotel Management

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice deco overall. Nice bed and pillow. Bathroom is a bit dirty. The breakfast is also too simple and less of choice. The Chinese restaurant offers dim-sum from 12 noon. The food was yummy. Definitely go back for the food.
Stayed 1 night in Mar 2018
Response from Management Team on Mar 19, 2018
Dear Sir / Madam, We would like to take this opportunity to thank you for your overall positive feedback. We will be sure to communicate your feedback to our Housekeeping Department in order to improve on the overall cleanliness of our guestrooms. Our breakfast buffet is usually highly appreciated by our hotel guests as we do offer a wide variety of breakfast items; both hot and cold. We would like to thank you again for your feedback so we can continue to improve our quality and maintain a high service level towards our guests.

10/10 Excellent

Nick, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, convenient for Delft
Very nice Hotel with (unsurprisingly) a Chinese theme to it, just a 5 minute drive from Delft. Hotel was very clean and quiet, the staff were warm and welcoming and very helpful. Room was an excellent size and spotlessly clean, the bed was huge and very comfortable. We were away very early during our stay, so didn't really have opportunity to try the breakfasts out, but from what we saw, it looked very good. If you are visiting Delft either for pleasure or on business this is very conveniently located.
Stayed 2 nights in Feb 2018
Response from Management Shanghai Hotel Holland on Apr 14, 2018
Dear Nick, thank you kindly for your stay. We hope our hotel and our facilities were to your satisfaction. Thank you for your positive feedback. We hope to welcome you again.

8/10 Good

Rob, London

Liked: Cleanliness, property conditions & facilities, room comfort
Not quite Delft
Liked Hotel but distance to city centre was an issue but fine for visiting other areas Would avoid the Chinese restaurant too much for average food
Stayed 3 nights in Sep 2017

8/10 Good

Steve, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel fairly close to centre of Delft
Nice large rooms, clean and well laid out. Excellent breakfast buffet. Didn't get a chance to try the restaurant as Delft has plenty to offer. Just over a mile to the centre of Delft (25 minutes stroll). A pleasant walk and you're in the centre. Well worth the effort.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Disappointing
Rude reception staff. Cracked walls in room- was so scared that they would charge although not my fault because they wanted to charge additional for room because they wanted to charge additional for everything. Room service provided wrong items and staff unwilling to help past 11pm. Lack of staff. Staff tried to collect money again on check out although paid online already and accused that I have booked more rooms. misleading additional cost- although booked as taxes and fees included- more tax has to be paid - city tax.
Stayed 3 nights in Aug 2017

8/10 Good

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Dear guest, thank you for your stay in our hotel. We hope your accomodation and our facilities. We hope to welcome you again. Management Shanghai Hotel Holland

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and the staff are friendly.
The hotel is located close to the motorway, very easy to get to Rotterdam or Amsterdam. The staff were very helpful, and friendly, the hotel is clean and their breakfast also are nice. We had a great weekend away from UK. I will gladly recommend this hotel to anyone going to south holland to try this hotel.
Stayed 3 nights in Jul 2017
Dear Ismail, thank you for your stay and your great review. We hope you enjoyed your stay and our facilities. We hope to welcome you again. Management Shanghai Hotel Holland