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Reviews of Van der Valk Hotel Leiden

4 out of 5
Van der Valk Hotel Leiden
Haagse Schouwweg 14, Leiden

Reviews

8.6

Excellent

Rating 10 - Excellent. 152 out of 360 reviews" "
Rating 8 - Good. 156 out of 360 reviews" "
Rating 6 - Okay. 36 out of 360 reviews" "
Rating 4 - Poor. 14 out of 360 reviews" "
Rating 2 - Terrible. 2 out of 360 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful.
Stayed 3 nights in Nov 2023
Response from Van der Valk Hotel Leiden on Nov 28, 2023
Dear guest, Thank you for this nice review. We will tell this our staff .Hopefully see you an other time again in our hotelwith kind regardsJosette van WeerleeFront office

10/10 Excellent

Kamana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice stay
Stayed 4 nights in Jul 2023

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent restaurant
Stayed 1 night in Mar 2023

10/10 Excellent

Richard

Stayed 2 nights in Jul 2022

8/10 Good

Davina

Liked: Cleanliness
Stayed 2 nights in May 2022

8/10 Good

Gerard

Stayed 1 night in Feb 2022

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large familly room
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leiden
Nice place, beautifully located along the river. Friendly staff. Rooms are good except the showers are small and look a bit old.
Stayed 1 night in Jun 2020
Response from Front Office Manager on Jun 30, 2020
Dear guest, thank you for your review 8 out of 10! It's very nice to read that you enjoyed the location, our friendly stagg and the room. We will share this with our team. We are looking forward to welcoming you again in our hotel. With kind regards, Jennifer - Front Office Manager

4/10 Poor

Diana, Camas Wa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The staff/GM wife and husband team are not very kind. We had an issue with dirty coffee cups 4 out of 4 were filthy. The treated my 19yr old daughter like she didnt matter. She shouldnt had gotten the third degree for bringing them up to the front desk. Heaven help if you ask for an extra cup of coffee in your room. 1 each no more. I wanted to take a picture of the cups and they wouldnt let me. I finally did and the old couple who ran the place hot mad because I wanted to post them. They proceeded to tellme that they were the owners of the entire hotel chain. I was recording a video at the time they said that they own the hotel. It was really stupid for all this to happen. But they nees to learn not to disrespect people. They thought since my daughter was young(19) that they could do that. I recommend american to stay away, they are to stern, this hotel is just the opposite on how American hotels are ran. Look at their reviews, Im not alone.
Stayed 1 night in Sep 2019
Response from Front Office Manager on Jul 2, 2020
Dear Diana, thank you for your feedback after your stay in Van der Valk Hotel Leiden. I checked this with our management team and it turns out that this complaint was a year ago. The above points have already been discussed and improved with our team. We would like to point out that filming our staff is not allowed because of the General Data Protection Regulation. We apologize that the stay did not meet your expectations. With kind regards, Front Office Manager - Van der Valk Hotel Leiden

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from Guest Relations on Mar 21, 2020
Geachte gast, Hartelijk dank voor uw mooie beoordeling van een 5 uit 5! Wij hopen u snel nogmaals te mogen verwelkomen in ons hotel. Met vriendelijke groet, Guest Relations

4/10 Poor

Verified traveler

Liked: Staff & service
Booked - but unable to stay
when I arrived at the hotel, my booking had been cancelled by them and the hotel was full. They helped me find a room in another hotel
Stayed 1 night in Oct 2019

10/10 Excellent

Saskia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Guest Relations on Nov 21, 2019
Geachte gast, Hartelijk dank voor uw mooie beoordeling van maar liefst een 10 uit 10! Wij hopen u in de nabije toekomst nogmaals te mogen verwelkomen. Met vriendelijke groet, Guest Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel. the staff was very helpful and polite. we took the family room and he was big and quite. the balcony was also big enough.
Stayed 5 nights in Aug 2019
Response from Guest Relations on Nov 26, 2019
Dear guest, Thank you for your review. It is nice to read that you have enjoyed your stay in our hotel and you have noticed our helpful en friendly staff and the large rooms. We hope to welcome you back soon! With kind regards, Guest Relations

10/10 Excellent

Krunoslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with great restaurant on river. Rooms are large and clean, and basically I am pleasantly surprised. Recommendation - to visit.
Stayed 1 night in Aug 2019
Response from Guest Relations on Nov 26, 2019
Dear guest, Thank you for taking the time to write us your feedback. We are really happy to hear that you were pleasantly suprised during your stay with us with the large and clean rooms and the location near the river 'De Rijn'. We hope to welcome you back soon. With kind regards, Guest Relations

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Lovely facility. Large rooms, quiet. Bathrooms could take some freshening up to bring them to the level of comparable hotels. And somehow the place feels understaffed. My room had a non-working safe, so the first solution was to give me a separate room key to a room with a working safe, before finally just moving me. Apparently no one was available other than the receptionist to help me repack and move, which I felt bad about. Housekeeping seemed rather inconsistent as well, with coffee cups not changed and coffee supplies not replenished. I asked for sheets to be changed and they were not. But overall, a very pleasant stay in spite of these shortcomings.
Stayed 6 nights in Jul 2019
Response from Guest Relations on Aug 10, 2019
Dear Guest, Thank you for taking the time to review us and give us your feedback. We are happy to read that you have enjoyed your overall stay. Your remarks about the bathrooms will be saved when we are planning for renovating the bathrooms. We are sorry to hear that you had some inconvenience with your save. Because we are a small hotel, we do not have a bell boy so our receptionist are happy to assist you with moving luggage. Your comment about the inconsistancy will be discussed internally, our apologies. We hope to have the chance to welcome you again as our guest. With kind regards, Guest Relations

10/10 Excellent

David, Massachusetts

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, good restaurant, convenient location, easy parking.
Stayed 2 nights in May 2019
Response from Guest Relations on Jun 18, 2019
Dear Guest, Thank you for taking the time to review us. We are happy to read that you have enjoyed your stay, the restaurant and our location. We hope to welcome you back in the future. With kind regards, Guest Relations

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019
Response from Guest Relations on May 13, 2019
Geachte gast, Hartelijk dank voor uw mooie beoordeling met 5 sterren! Wij hopen u in de toekomst nogmaals te verwelkomen als onze gast. Met vriendelijke groet, Guest Relations

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sons are chefs so I know what look for and expect with any meal. Unfortunately, this property needs a refocus! If want a beverage or coffee, perfect!! Breakfast - very good!! Other meals?? Try the Bishop in Leiden!! Insider tip! I could elaborate but go somewhere else dinner!!
Stayed 2 nights in Apr 2019
Response from Guest Relations on May 13, 2019
Dear Guest, Thank you for your time to give us you valuable feedback. What nice to hear that your sons are chefs! Unfortunately we were not able figure out why we need a refocus and would like to hear your ideas about this for any improvements. We do love the bishop ourselves, but unfortuantely this tiny and intimate restaurant can not be compared to our restaurant. We hope to hear any suggestions for improvements of our restaurant and welcome you back in the future. With kind regards, Guest Relations

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a great location.
Stayed 1 night in Apr 2019
Response from Guest Relations on May 1, 2019
Dear Mrs. Lynne, Thank you for your review. We are proud to receive a 10 out of 10 from you and that you have enjoyed your stay and our location. Hopefully we may welcome you back soon. With kind regards, Guest Relations

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned after a short yet enjoyable stay. Lovely setting next to the water, easy to find and plenty of parking. Helpful staff, lovely room with comfortable bed, would stay again. Suggestions to improve further would be bottled water in the room and a bit more light.
Stayed 1 night in Apr 2019
Response from Guest Relations on May 6, 2019
Dear guest, Thank you for taking the time to review us and give us your valued feedback. We are happy to hear that you have enjoyed our location near the river, our service and the room. We will discuss your suggestions about the bottle of water in the room internally. We also hope to welcome you back for a new stay in our hotel. With kind regards, Guest Relations

6/10 Okay

Henrik Krull

Disliked: Property conditions & facilities, room comfort
Dissapointed
Room was not properly cleaned and checked. Carpet was dirty and TV not working. But as usual Van Der Valk hotels have good restaurants and made the stay better
Stayed 1 night in Apr 2019
Response from Guest Relations on Apr 22, 2019
Dear Mr. Krull, Thank you for taking the time to review your stay in Van der Valk Hotel Leiden. We are sorry to read that the room was not properly cleaned and checked and that the tv was not working. All out hotel rooms have a vintage carpet, information about the carpets can be found on the desk in the rooms, unfortuantely this is not your taste. My collegue has tried to fix the television after you informed our reception staaf, but unfortunately we were not able to repare the TV. We offered you to switch to a different room, but your answer was no unfortunately no. We hope to welcome you in the near future in a clean room with working television. With kind regards, Guest Relations

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cold room. Poor breakfast , worst scrambled egg ever. Nice location and friendly staff.
Stayed 1 night in Jan 2019
Response from Guest Relations on Feb 2, 2019
Dear guest, Thank you for sharing your experiences with us. We are sorry to hear we have not been able to meet your expectations on all different aspects. Your experiences will be discussed internally and where possible action will be taken. We are glad to read you have enjoyed the hotel's staff and location. When your travel brings you back to Leiden we hope to have the chance to welcome you again so we can show your our improvements. With kind regards, Guest Relations

10/10 Excellent

Ron, Tilburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel, verry Nice place to stay for a short time
Stayed 1 night in Oct 2018

10/10 Excellent

oivin, san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and best breakfast ever!!! I much enjoyed my stay! Well done!
Stayed 3 nights in Oct 2018
Response from Guest Relations on Oct 26, 2018
Dear guest, Thank you for your lovely review. We are absolutely delighted to read your nice compliments. Our extensive breakfast buffet is indeed the ideal way to start off the day. We hope to have the chance to welcome you again in the near future in our hotel. With kind regards, Guest Relations

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun weekend get away to Leiden!
Fabulous staff, comfortable room and lovely breakfasts. Enjoyed the bar lounge after busy days of exploring the area.
Stayed 3 nights in Oct 2018
Response from Guest Relations on Oct 11, 2018
Dear guest, Thank you for writing a review on your recent stay in our hotel. We are delighted to read you have enjoyed the hotel and its surroundings. There is indeed plenty to do and see in the vicinity of the hotel. We hope to have the chance to welcome you again when your travel brings you back to Leiden. With kind regards, Guest Relations

10/10 Excellent

merav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נהדר, חדרים גדולים. המסעדה במקום מצוינת, אם כי המחירים שלה קצת בצד הגבוה
Stayed 2 nights in Aug 2018
Response from Guest Service on Aug 17, 2018
Dear guest, Thank you for your recent stay and for your review. We are happy to read that you were satisfied with our facilities and the servive provided by our team. We are looking forward to welcome you again in our hotel. Kind regard, Guest Service

10/10 Excellent

Wil, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel by the water
Great hotel, everything was really well done. Fine room, good foood, lovely location. About 2 miles from central Lieden but he hotel put on a free shuttle to the centre and to the station. Would definitely come back
Stayed 2 nights in Aug 2018
Response from Guest Relations on Aug 9, 2018
Dear guest, Thank you for your wonderful review. We are delighted to read you have fully enjoyed your stay in Van der Valk Hotel Leiden. It would be an honor to welcome you again in the future in our hotel. With kind regards, Guest Relations

10/10 Excellent

Anton, Long Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, classy hotel, great terrace onRhine
Spacious room for 4, rented by to ride into Leiden, great town, nice terrace at hotel, very pleasant staff, wonderful breakfast buffet.
Stayed 1 night in Jun 2018
Response from Guest Relations on Jul 10, 2018
Dear guest, We would like to take this opportunity to thank you for your recent stay at Van der Valk Hotel Leiden, and taking the time to write your review. Your feedback is very important to us as it allows us to monitor and improve our service and product. We are delighted to hear that you are extremely satisfied with our facilities and the service provided by our employees. It is great to see that you have enjoyed the city Leiden. We are looking forward to welcome you back to our hotel in the not distant future. Kind regards, Guest Relations

8/10 Good

Kanitha

Liked: Cleanliness, staff & service, room comfort
Too far from the center
Stayed 2 nights in Jun 2018
Response from Guest Relations on Jul 10, 2018
Dear guest, Thank you for taking the time to write your review. We hope you have enjoyed our hotel and its facilities. We offer a shuttle service, which takes you in ten minutes to the central station. We hope to have the chance to welcome you back in our hotel. Kind regards, Guest Relations

8/10 Good

Barb, Southport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location and pleasant staff and a good stop over on the way back to Rotterdam but it was expensive compared to the hotel van der Valk in Zwolle where we stayed the night before and the food in restaurant was poor however it was lovely sitting by the water and near the town
Stayed 1 night in Jun 2018
Response from Guest Relations on Jul 10, 2018
Dear Guest, Thank you for taking the time to provide us with your valuable feedback. We are delighted to hear that you are satisfied with our facilities and the service provided by our employees. We are sorry to hear that the quality of the food did not meet your expectations. We are looking forward to welcome you back to our hotel in the not too distant future. Kind regards, Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay on the canal so you can watch the boats barges & the bridge over the canal lifting for them whilst enjoying your meals. Hotel rents bikes .Electric one we had was a lot of.fun as cycle routes marked out for you so you can go for miles. Bikes have their own roads so you're not on any main car roads, What's not to enjoy.
Stayed 2 nights in Jun 2018
Response from Guest Relations on Jun 20, 2018
Dear guest, Thank you for your lovely review. We are delighted to read you have enjoyed your stay in the hotel. The Netherlands, specifically the coast area where the hotel is located, is ideal for making long bike trips. The electronic bikes make it much easier and more convenient. We hope to welcome you again when your travel brings you back to Leiden. With kind regards, Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Lovely hotel with great atmosphere. Lovely location for breakfast sitting outside by the canal.
Stayed 1 night in May 2018
Response from Guest Relations on Jun 7, 2018
Dear guest, Thank you for your lovely review. We are delighted to read you have enjoyed your stay. It would be an honor to welcome you again in the future in our hotel. With kind regards, Guest Relations

10/10 Excellent

Eric, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Hotel is in a great location. All the staff were very friendly & helpful. Our room was comfortable & quiet. The shower is small & would be difficult for elderly to get in & out of. It would probably be better to replace the tub with a good size walk-in shower like most hotels are now doing. Overall great place & would stay here again.
Stayed 1 night in May 2018
Response from Guest Relations on Jun 7, 2018
Dear guest, Thank you for sharing your experiences with us. We highly appreciate your feedback and this will definitely be discussed internally. It would be a pleasure to welcome you again in our hotel. With kind regards, Guest Relations

10/10 Excellent

Tim’s Ma, Suffolk, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second visit - the first 10 years ago. Although the town is growing and evolving, this hotel remains reassuringly the same. The rooms are lovely (although the bathrooms a little dated) and the breakfasts cannot be beaten - the choice is staggeringly huge. The dining room is ambient and relaxing, overlooking the canal, which is always picturesque and full of interest. Only disappointment was that although we had breakfast at 7am on our last day (as we needed to leave early), we were told rather sternly that all the tables beside the windows overlooking the canal were reserved. No-one arrived for breakfast while we were eating - it was too early for everyone else! And a window seat is not possible for dinner if there are only two of you, as all of them seat four. Although the days and evenings were warm, the doors to the terrace were locked and dining beside the canal was not allowed, which was puzzling (we were allowed our coffee al fresco though). The food however, is delicious and the evening waiting staff excellent,warm and friendly. The ‘extras’ are quite pricey - breakfast is £14.50 extra on top of the room rate, which does add up. Even so, we would book again in a heartbeat. The location is perfect for visiting Amsterdam, the beaches and Keukenhof gardens - and Leiden itself (home of Rembrandt) is delightful with a fantastic Saturday market.
Stayed 3 nights in May 2018
Response from Guest Relations on May 30, 2018
Dear guest, Thank you for your extensive review. We are happy to read you have enjoyed your stay again after such a long time. What a beautiful pictures you have made while sitting on our outside terrace. We highly appreciate your feedback regarding the restaurant and this will be discussed internally. May we welcome you again in 10 years from now? It would be an honor for us. With kind regards, Guest Relations

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Over priced under standard
Basic facilities lacking in the room! Outdated kettle.! one !! yes one coffee per person two sugars per person for all. In comparison to Belgium van valk shabby. And twice the price. No wonder no one there and oosterkamp full!!!
Stayed 1 night in Apr 2018
Response from Guest Relations on Apr 29, 2018
Dear guest, Thank you for your review. We are sorry to read we did not meet your expectations. Our sincere appologies for this matter. Your feedback will be discussed with our internally. During your stay you may always contact our front desk representatives. They are more than happy to assist you. With kind regards, Guest Relations

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guest Relations on Apr 5, 2018
Dear guest, Thank you for your 5-star rating. We hope to welcome you again in the near future. With kind regards, Guest Relations

8/10 Good

MyLien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guest Relations on Apr 6, 2018
Dear Guest, Thank you sharing your 4-star rating. We hope to welcome you again when your travel brings you back to Leiden. With kind regards, Guest Relations

10/10 Excellent

Pam, Honolulu, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel close to downtown Haarlem.
Super nice hotel! Way above average all-you-can-eat breakfast. We walked to downtown Haarlem on New Year’s Eve and watched the town explode in fireworks. Loved it!
Stayed 1 night in Dec 2017
Response from Guest Relations on Jan 6, 2018
Dear guest, Thank you for your nice review. Our hotel is located close to the city centre of Leiden. We are happy to read you have enjoyed the fireworks in The Netherlands. We hope to have the chance to welcome you again in the future in our hotel. With kind regards, Guest Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Dear guest, Thank you for your 4-star rating. We hope to have the chance to welcome you again in the future in our hotel. With kind regards, Guest Relations

10/10 Excellent

julie, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great restaurant
Very comfortable spacious room. Excellent restaurant overlooking the river. First class cuisine and service. Try the 3 course chefs surprise dinner! It was a lot of fun and great food. Parts of the hotel date to the 1700s and have beamed ceilings and a big old fireplace.
Stayed 4 nights in Oct 2017
Response from Guest Relations on Oct 17, 2017
Dear guest, thank you very much for sharing your experience regarding your recent stay at our hotel. It is a great pleasure to read you have enjoyed your stay with us. Your compliments about the diner and service will be shared with our team. We look forward to welcoming you again in the near future. Kind regards, Guest Relations

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
Hotel and staff are great. Has all the facilities you need, free parking and wifi!
Stayed 3 nights in Sep 2017
Dear guest, We would like to thank you for your review. It is a pleasure to read your compliments towards our staff, hotel and facilities. On behalf of our team, we would like to thank you for your stay and hope to welcome you again when your travel brings you back to Leiden. Kind regards, Guest Relations

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Dear guest, Thank you for your 5-star rating. We highly appreciate your review and hope to welcome you again when your travel brings you back to Leiden. With kind regards, Guest Relations

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - not near the centre of Leiden
The hotel itself is lovely. The room had a huge jacuzzi bath, a large shower, a comfy seating area and a small balcony. There was a coffee machine as well as a kettle. Breakfast was good value - although what was available seemed to depend on the time of day. On the Sunday there was a man making fresh omelettes. We had to ask for this on Monday and it did not seem available on Tuesday. There was a good selection of fruit, yoghurt , pancakes, waffles, cold meat and cheese and hot food. All staff were pleasant and helpful. The hotel was further from the centre of Leiden than we had expected - it would be useful if the shuttle bus was to run in the evenings and on Sundays. We had a very good meal in the brasserie.
Dear guest, Thank you for sharing your experiences regarding your recent stay in our hotel. We are delighted to see you have enjoyed the room. We are sorry to hear the breakfast did not meet the same standards on the different days. Your experiences on this matter wil be shared with our team in order to improve our service quality. Furthermore your recommendation regarding the shuttle service will be taken into consideration. We hope to have the chance to welcome you again in the future in our hotel. With kind regards, Guest Relations

10/10 Excellent

Sally, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in Leiden
Booked originally for 2 nights in this hotel, but came back after a trip to Amsterdam for a night, for another nights stay! Our room was a good size and very comfortable - the balcony overlooked the road, but we were able to see the lift bridge!
Response from Guest Relations on Apr 21, 2017
Dear guest, Thank you for taking the time to write a review on your recent stay in our hotel. We are happy to see that you have enjoyed your stay in the hotel. For safety reasons, the hotel only boasts two entrances at the front desk. We hope to have the chance to welcome you again in the future in our hotel. With kind regards, Guest Relations

10/10 Excellent

SANJAYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Excellent property. Lovely rooms and a cheerful staff. We stayed here during a conference and found it tailor made for all our needs. I would definitely recommend it to anyone going to Leiden.
Dear guest, Thank you for your lovely review and high rating. We are delighted to read that you have enjoyed your stay in our hotel. We hope to have the chance to welcome you again in the future in our hotel. With kind regards, Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 25, 2016
Geachte gast, Hartelijk dank voor uw 5-sterren beoordeling. Wat fijn te vernemen dat u zo genoten heeft van uw verblijf. Wij hopen u in de toekomst nogmaals te mogen verwelkomen in ons hotel. Met vriendelijke groet, Guest Relations

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Response from General Manager on Nov 19, 2016
Dear guest, Thank you for your feedback regarding your stay in our hotel. We are happy to see that you have enjoyed your stay. We hope to welcome you again in the future in our hotel. With kind regards, Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 13, 2016
Dear guest, Thank you for taking the time to review your stay in our hotel. We are looking forward to welcome you again in the future in our hotel. With kind regards, Guest relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great value for money

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort