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Reviews of The Sebel Swan Valley The Vines

3.5 out of 5
The Sebel Swan Valley The Vines
79 Hermitage Drive, The Vines, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 160 reviews" "
Rating 8 - Good. 57 out of 160 reviews" "
Rating 6 - Okay. 20 out of 160 reviews" "
Rating 4 - Poor. 7 out of 160 reviews" "
Rating 2 - Terrible. 1 out of 160 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Hannah

Stayed 2 nights in Feb 2024

6/10 Okay

Shane

Traveled with family
Liked: Cleanliness, room comfort
Great location - service needs work
Location was great - lovely place for families Sadly the service was substandard- slow - understaffed and low motivated staff. We had one hour wait of food from cafe / half an hour wait for some eggs at bfast / an incorrectly working app for room service When addressed it seems everything pointed to poor staffing .. loved the sunsets and kangaroos on the golf course
Stayed 2 nights in Jan 2024
Response from Eugene on Mar 28, 2024
Good Morning Shane, Thanks for taking the time to provide your feedback. I've shared your comments with our teams to ensure that staffing is looked into in future. Perhaps there was a shortage at the time but we are also very pleased to hear you enjoyed the location and scenery. Kind Regards, Eugene

6/10 Okay

Rachael

Stayed 2 nights in Jan 2024

6/10 Okay

deborah

Traveled with family and small children
The size & location was excellent, the amenities excellent. Unfortunately our sliding door was broken & unable to close it rang Reception gentleman came over to look at it & said it couldn’t be fixed until the next day but they have cameras so all good!! Not good for 2 women & 2 young children to sleep all night with an open door.
Stayed 4 nights in Dec 2023
Response from Eugene on Mar 28, 2024
Good Morning and thank you for your feedback. We have taken your feedback on board and will look to improve our services in the future. We understand that our team were able to discuss your concerns at the time and we hope to see you again soon to make it a smoother experience. Kind Regards, Eugene

8/10 Good

Alyssa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Jamie

Stayed 4 nights in Jul 2023

10/10 Excellent

Lilian

Stayed 2 nights in Jun 2023

8/10 Good

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Accor Vacation Club team on Apr 6, 2023
Dear guest,Thank you for your feedback! Looking forward to having you back.Kind regards

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, property conditions & facilities
We have stayed at The Sebel twice now and find it very relaxing (other than, this time, the children in the adjoining room were crazy noisy! Thankfully not constantly) Beautiful surroundings and great facilities.
Stayed 2 nights in Feb 2023
Response from Accor vacation Club team on Apr 6, 2023
Dear Teresa,Thank you very much for the feedback. It is hard to predict the behavior of kids, but we are happy that it did not disturb your stay and you could enjoy the beautiful surroundings and our facilities! We are looking forward to having you back!Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
As usual was very nice but unfortunately this time there were some families next door with very young children and there was a lot of noise coming through the adjoining door
Stayed 4 nights in Feb 2023
Response from Accor Vacation Club team on Apr 6, 2023
Dear guest,Thank you very much for the feedback. We are sorry to hear that other guests have disturbed your stay. It is hard to predict the behavior of children. Next time we can allocate you to a more remote room that you would find more peaceful.Looking forward to having you back!Kind regards

10/10 Excellent

Jamie

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023
Response from Accor Vacation Club team on Apr 6, 2023
Thank you for your feedback! Looking forward to having you back!Kind regards

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness
Modern, clean & new
Stayed 3 nights in Jan 2023

6/10 Okay

Paul

Traveled with family
Liked: Room comfort
I’m not a grumpy old man
Whilst the room was ok , I didn’t mind leaves on the balcony or the toilet being small (how big do you need), as others have complained. What I did mind was the noise that families with smallish children were creating, we were there 4 nights and every morning(6.30am) children were running around screaming and yelling. We will not be back, and those parents with the kids need to get better or find a caravan park, more suited to your poor parenting.
Stayed 4 nights in Jan 2023

8/10 Good

Leonie

Liked: Cleanliness, room comfort
Very Good at The Vines
This block of apartments is situated quite a distance from the Novotel, on the far side of the golf course, where we had to check-in and out. We did use the resort hotel restaurant and bar for a couple of meals and drinks. We stayed 4 nights in an upstairs apartment style room, which was clean and comfortable. The downside, there are no lifts in building, so had to carry bags up the stairs. Nice sized pool. Not staffed and we did not book housekeeping being over the Xmas holiday break.
Stayed 4 nights in Dec 2022

8/10 Good

Tanya

Disliked: Amenities
Stayed 2 nights in Oct 2022

2/10 Terrible

Daniel

Disliked: Cleanliness
Stayed 2 nights in Sep 2022

8/10 Good

Christie

Liked: Cleanliness, room comfort
Overall a good stay
Checking in was a headache, google maps took us to the rear carpark. It was raining, we got out and tried to follow the one sign that pointed towards reception but couldn't find it. Got back in the car, tried phoning Sebel but were advised their office was closed (despite 24 hour reception. Couldn’t find a direct number for the hotel). Checked our email again and noticed it said to check in at Novotel (it was about 7pm, dark and raining.) Drove over to the other hotel, checked in, the young, male staff member kindly provided a map and circled our building, but we still ended up back in the customer rear carpark, not realising we were meant to be in the Apartment building. So walked around for a good 10 minutes or so with our luggage in the rain and the dark before working out where we were meant to go. I slept well the first night, but there was a strange, loud noise the second night (reported when we checked out). It sounded like the aircon or fridge was working too hard, or a neighbour was running a spa intermittently, but I don't know what it was. Overall it was an okay stay, but I'll probably pick somewhere else next time.
Studio Apartment
Studio Apartment
Stayed 2 nights in May 2022

10/10 Excellent

Dina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good golf course with extra kangaroos on site
Stayed 2 nights in Mar 2022

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very pleasant stay, staff were friendly and helpful, Very relaxing.
Stayed 2 nights in Feb 2022

6/10 Okay

Nhiari

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pool area was nice, apartment was nice. Buffet at restaurant was empty and not a great selection for the price. We didn't dine in there after booking.
Stayed 2 nights in Jan 2022

10/10 Excellent

Stephanie

Stayed 2 nights in Dec 2021

10/10 Excellent

Chelsea

Liked: Cleanliness, amenities, property conditions & facilities
I had no questions about my stay as everything was answered. I was e-mailed a description of how to get to the Novotel Reception for check-in and check-out and then how to get to my hotel. I didn’t need to call up to confirm as I got an e-mail. Parking was easy. My room was perfect. Would definitely recommend it.
Stayed 2 nights in Dec 2021

6/10 Okay

Bradley

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Lots of spider webs and spiders and bugs inside out out
Stayed 2 nights in Dec 2021

10/10 Excellent

Chloe

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Livia

Liked: Cleanliness, room comfort
Perfect Anniversary ❤️
We had an incredible stay at The Sebel. The facilities are shared with the Novotel so it was nice to be able to walk around the property. The food was amazing at both restaurants. Service was great and our room was so clean and beautiful overlooking the golf course. We had an amazing three night stay for our Anniversary. We will definitely be back again. Loved everything about it.
Stayed 3 nights in Nov 2021

4/10 Poor

Gemma

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness
The balcony was disgusting very dirty and we requested a ground floor because we have two small children and we got a balcony
Stayed 2 nights in Oct 2021

10/10 Excellent

Grant

Stayed 2 nights in Oct 2021

8/10 Good

Darrell

Liked: Cleanliness, room comfort
This was self contained apartment which was clean, comfortable, spacious (for 2 people) in a quiet location overlooking the golf course and the kangaroos. The facilities at the resort include mini golf, pool,and tennis courts. It is just over a 5 minute drive from Ellenbrook and a supermarket. The wineries and other Swan valley attractions were all within a short drive. However we were disappointed to find out that the WiFI surcharge was $10 per day
Stayed 2 nights in Sep 2021

10/10 Excellent

graham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
peaceful and relaxing
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely delighted with our stay. Apartment was beautiful and clean. The grounds were stunning . Highly recommended
Stayed 3 nights in Mar 2021

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, room comfort
Great relaxing time kangaroo, birds, kookaburras nice green lawns trees quite
Stayed 3 nights in Jan 2021

6/10 Okay

Monica

Traveled with family
Disliked: Room comfort
Not comfortable to stay
Beautiful place, location, unfortunately the bed is not comfortable at all and the air conditioner vent right facing the bed. Unfortunately we stayed in summer time so when the aircon is on, it's blowing on your heads when you sleep.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is beautiful, parrots and wildlife in the evenings right outside the balcony makes it a pleasure to just sit and watch. Great facilities and rooms are perfect.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great views
Really loved the views and the set up of the appartment. Beautiful place overall.
Stayed 2 nights in Oct 2020

10/10 Excellent

Brooke, Kalgoorlie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views and so peaceful. Staff were all extremely friendly and polite.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Enjoy the stay
Lovely room with stunning views. Friendly staff, very helpful.
Stayed 2 nights in Jul 2020

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing nature and surroundings
Stayed 2 nights in Feb 2020

10/10 Excellent

Harvey, Alberta Canada

Traveled with family
Liked: Cleanliness, amenities
We enjoyed a great room overlooking the golf course and everything worked and was very clean, we would stay there again.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like - pool & breakfast buffet. Dislike - view from room was large container & car park. Not enough options for dinner.
Stayed 3 nights in Nov 2019

10/10 Excellent

Beverley

Stayed 2 nights in Nov 2019

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice location
Nice new room and new facilities. Noise between rooms was an issue, could hear the baby next door and the main door being opened all night. Some power points didn’t work.
Stayed 3 nights in Nov 2019

8/10 Good

Ray, Perth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the view of the golf course and the kangaroo s
Stayed 2 nights in Sep 2019

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome and had the experience of wild kangaroos coming to the patio.
Stayed 3 nights in Sep 2019

10/10 Excellent

Han

Liked: Cleanliness, property conditions & facilities, room comfort
Nice golf resort.
Comfortable place with all the necessary facitilities needed for family with small kids. Just ask for ground floor if you don't want to lug all the heavy luggages up the stairs. Kangeroos aplenty. U can see them from the balconies.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy parking, had everything we needed for our weekend away.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious apartment with picturesque view of golf course
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019