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Reviews of Gokulam Grand Turtle On The Beach

5 out of 5
Gokulam Grand Turtle On The Beach
VPI/439, ITDC Road, Kovalam, Neyyattinkara, Kerala

Reviews

7.8

Good

Rating 10 - Excellent. 71 out of 251 reviews" "
Rating 8 - Good. 114 out of 251 reviews" "
Rating 6 - Okay. 40 out of 251 reviews" "
Rating 4 - Poor. 11 out of 251 reviews" "
Rating 2 - Terrible. 15 out of 251 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

DS

Stayed 2 nights in Dec 2023

2/10 Terrible

RAHUL

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We stayed for couple of days. There was a construction going on at the hotel, and they continued it past 11 pm. This was even after multiple guests made several requests and complaints. One of our neighboring guests, a senior folks were really uncomfortable with the noise, but rather than being understanding and halting the work, the staff manager was laughing. We were really surprised with the attitude. For a hotel, one would think that the guest’s comfort is of utmost importance. This place definitely belies that understanding. Food is strictly average. It was such a disappointment. We will never stay again.
Stayed 2 nights in Aug 2023

8/10 Good

Manasseh

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pool needs to be really improved, a lot of updates can be done, for example bath tub had scratches/peeling paint on them. Access to beach from hotel would be a plus.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dharma

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property and great service
Stayed 1 night in Jul 2023

8/10 Good

John

Stayed 1 night in Jul 2023

8/10 Good

SEBASTIAN

Stayed 2 nights in Jul 2023

8/10 Good

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great getaway feeling. Bathroom needs to be redone
Stayed 1 night in Jan 2023
Response from Dinu Geetha - General Manager on Feb 10, 2023
Dear Guest, Greetings from Gokulam Grand Turtle on the Beach, Kovalam! We are grateful that you have taken the time to share your experience. We are incredibly happy that you immensely enjoyed the services and the delicious cuisines offered at our restaurants. We always strive to give our guests the best holiday and we are glad that you were satisfied with your overall stay. We look forward to host you again in the near future. Thanks and Regards, Team Gokulam Grand Turtle on The Beach

8/10 Good

MANU BALAKRISHNA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Near Beach, good spot. Pool area washrooms can be improved, pool area pavement is so hot at sunshine.
Stayed 2 nights in Oct 2021
Response from TIPSTER Revenues on Oct 14, 2021
Dear Mr. Manu, Thank you staying with Gokulam Grand Turtle on the Beach, Kovalam. We are really thankful to you for your valuable review. Looking forward to host you again Thanks and Regards, Team Gokulam Grand Turtle on the beach

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Billed as five star but more like 3.5 stars. Had a nice stay and the food was great.
Stayed 3 nights in Jan 2020

6/10 Okay

John

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing facility
Rooms are run down and not very clean. Air conditioning is noisy. Staff are nice though and surrounding garden area is very pleasant.
Stayed 1 night in Jan 2020

8/10 Good

Narendra Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Smaila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel with SeaView
Except for the delay in Check in, the stay is perfect Beach is 3 minutes walk.
Stayed 1 night in Dec 2019

4/10 Poor

MADHUSUDAN

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I was not impressed. Hotel quality is not good. Facilities are not good. Rundown condition. Beach is not easily accessible from hotel
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome hotel at kollavam beach
Turtle on the beach stay was excellent with one exception I was expecting them to be right on the beach but there was a little walk to the beach. Hotel staff was very welcoming , highly recommend turtle on the beach.
Stayed 1 night in Dec 2019

10/10 Excellent

Manasi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat Little Resort right on Kovalam Beach
I was travelling with my elderly parents & wanted to make sure that the resort we stayed in was relaxing, clean & spacious. Turtle on the Beach was an amazing resort..The staff was excellent, the room was huge & clean & the food was delicious. We had dinner & breakfast at their restaurant, overlooking the pool. Their location was excellent..next to Kovalam beach. In short, we really enjoyed our stay greatly! Would highly recommend it.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2019

10/10 Excellent

Kerry, Canada

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at The Turtle on the Beach - we loved our room, the pool and the service was out of this world! The staff did anything and everything to make our stay more special. THANK YOU!
Stayed 2 nights in Oct 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Two Blocks From the Beach
Nice hotel about 2 blocks walk from the beach. The hotel was comfortable and the food was good at the restaurant. The room air conditioner was strong and kept the room very cool 24/7.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks so much it’s very good for a short trip please try to use
Stayed 1 night in May 2019

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Slightly removed from commotion of beach strip, so a clean and quiet place to retire to at the end of the day. Staff brilliant. Hotel and room very pleasing. We had a room on floor below pool and loved it. Would definitely stay here again.
Stayed 5 nights in Apr 2019
Response from Vignesh on May 4, 2019
Dear Jon, Greetings from Turtle on the beach Thank you for sharing a wonderful feedback about your stay. We look forward to host you again. Warm regards Vignesh Vijayan

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The beach access is not there which seems a must for property in kovalam beachside. Staff is somewhat less and not that proactive to serve
Stayed 2 nights in Mar 2019

10/10 Excellent

Vijandran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awy
Stayed 1 night in Mar 2019
Response from Vignesh on Mar 27, 2019
Dear Mr. Vijandran Greetings! Thank you for sharing your valuable feedback, we are delighted to know that your stay at Turtle on the beach was memorable. Looking forward to host you again. Warm regards Vignesh Vijayan Accommodation Manager

4/10 Poor

PRAMOD KUMAR

Liked: Cleanliness
Disliked: Room comfort
annexe has issues
I had booked an annexe room for one night . The problem is that the annexe is not easily accessible from the main hotel lobby and on top of that there is either a slope to navigate or 30-40 steps to climb . As the restaurant , main pool and other outlets are in main hotel , it can be very challenging for senior citizens .Further the room had 5 steps to go to the bathroom , dresser and safe , which again is a pain . my reco is to stay in main hotel and take the annexe only at a steep discount . Staff is friendly and service is good . The hotel does not have direct access to the beach but it is easily walkable . Good views of the sea and u can hear the waves breaking . Food is average
Stayed 1 night in Mar 2019
Response from Vignesh on Mar 27, 2019
Dear Mr. Pramod, Thank you for sharing a candid feedback. We are delighted to know that the staff and service lived up to your expectations however we understand that the Annexe room was not unto your expectations. Please note that the room you stayed was very spacious with the best view of the Sea, Swimming Pool and the Lawn at a lesser budget than the Turtle on the beach rooms. We will definitely try to improvise on the food, request you to share more details. Warm Regards Vignesh Vijayan +91 9446305591

4/10 Poor

EJ

Traveled with group
Disliked: Staff & service, property conditions & facilities
The room looks NOTHING like the pictures. The pictures are very modern, the rooms are not modern at all. Room is pretty clean but common area is not. After checking out on Sunday, we wanted to use the pool for the day and the showers after. The pool showers and washroom were completely disgusting and not clean.
Stayed 2 nights in Mar 2019

6/10 Okay

Maniganda Perumal

Liked: Staff & service, room comfort
Good stay!
Bathroom showers are not in good condition. Couldn't feel the water force when take bath. Other than that overall stay experience is good.
Stayed 2 nights in Feb 2019
Response from Vignesh on Mar 6, 2019
Dear Mr. Perumal Thank you for sharing your feedback with us. We are glad to know that your overall stay was good. We have also noted your comments with regards to the water pressure which couldn't have occurred. We will definitely get that checked and rectify the issue. Sorry for the inconvenience caused to you. Warm Regards Vignesh Vijayan Accommodation Manager

2/10 Terrible

RB

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We paid for a “signature suite”, but what we got was NOTHING that looked like the photos. The furniture was broken, the carpet was old and dirty (when the photos show a wooden floor). The manager was very nice and gracious, but what do you do with nice?? I frankly feel that i was cheated and expect a full refund. They need to lower their prices, or upgrade their property.... but in the VERY LEAST STOP SHOWING PHOTOS THAT ARE NOT TRUE TO EXPERIENCE. I have taken photos to share and will post them later.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very good. But the food is too bad. We have wasted a lot of money on food. sercice is good
Stayed 1 night in Jan 2019
Response from Vignesh on Feb 18, 2019
Dear Guest, Thank you for sharing your valuable feedback. We are delighted to know that the hotel was upto your expectations however we understand that we couldnt deliver the expected quality & taste of food. We will definitely share this feedback with our team and will take corrective measures. Looking forward to host you again. Warm regards Vignesh Vijayan Accommodation Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Vignesh on Feb 5, 2019
Dear Guest, Thank you for your valuable feedback, Looking forward to host you again. Warm Regards Vignesh Vijayan

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel providing peaceful, comfortable accommodation and gorgeous views. The heart of Kovalem is a short walk away with beaches, yoga and treatment centres, cafes and shops all within easy reach. TOTB provides an oasis of calm. Highly recommended.
Stayed 1 night in Jan 2019
Response from Vignesh on Feb 5, 2019
Dear Guest, Greetings! Thank you for your valuable feedback which also motivated the team here. looking forward to welcome you back to TOTB. Warm Regards Vignesh Vijayan Accommodation Manager

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
After repeated attempts on the first day, till 11 PM, the maintenance staff was unable to fix the room A/C. On second day, I was told that there is no individual climate control for each room and the temperature can only be set on the the central A/C unit which was too warm for me. The floor, closets and curtains were covered in lint. The phone in the room had static noise on day one and the mic stopped working on day 2. This resort is listed as 5 star on Orbitz which was the primary reason I booked it. I disagree with this rating and would not give this resort more than 3.5 stars. I expect a 5 star resort to have individual climate control for each room and rooms to be clean. On the positive side, this resort has a nice view of the ocean, pleasant and helpful staff and good food. Please update the rating of this resort so that the future travelers get a better idea on what to expect.
Stayed 3 nights in Dec 2018
Response from Vignesh on Feb 18, 2019
Dear Guest, At the onset my sincere apologies for the inconvenience caused to you during your stay. We will definitely take corrective measures such issues in future. We are glad to know that the staff, food and hotel met your expectations. Thank you for sharing your valuable feedback, we assure you that the feedback will be shared with the team to improve. Warm regards Vignesh Vijayan Accommodation Manager

10/10 Excellent

Verified traveler

Stayed 5 nights in Dec 2018
Response from Vignesh on Feb 5, 2019
Dear Guest, Greetings! Thank you very much for your remarkable feedback. We are happy to know that the hotel, facilities & service met your expectations. Looking forward to host you again. Warm Regards Vignesh Vijayan Accommodation Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2018
Response from Vignesh on Feb 18, 2019
Dear Guest, Thank you for sharing a candid feedback on your stay with us. Looking forward to host you again. Warm Regards Vignesh Vijayan Accommodation Manager

4/10 Poor

Harshita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is close to the beach, but the view from the rooms is not as expected. Guests can see the Indian Ocean from the Ocean View room, but there is construction, trees and other properties between this room and the Ocean. Do not pay extra to book an ocean view room. The hotel is also not well lit, the alleys and corridors are dark and unclean. The prices are also not worth the cost, the hotel is not maintained well. The bathtub was old and cracking, and some construction was going on near the balcony so it was very noisy and dusty.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 10 nights in Aug 2018
Response from Vignesh on Sep 12, 2018
Dear Guest, We thank you for staying at Turtle on the Beach, Kovalam and sharing your stay experience on this forum. It fills us with immense pleasure to know that our amenities, service and hospitality standard were up to your expectations. Your generous review has delighted the entire team. Your appreciation and patronage are highly valued, and we look forward to the honor of receiving you again at our hotel. Sincerely yours, Vignesh Vijayan Accommodation Manager

8/10 Good

Satyajit, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with Arabian Sea views from room balcony, good food and excellent staff
Stayed 3 nights in Aug 2018
Response from Vignesh on Sep 12, 2018
Dear Guest, We thank you for staying at Turtle on the beach, Kovalam and sharing your stay experience on this forum. It fills us with immense pleasure to know that our amenities, service and hospitality standard were up to your expectations. We thank you again for your generous review that has delighted the entire team. Your appreciation and patronage are highly valued, and we look forward to the honor of receiving you again at our hotel. Sincerely yours, Vignesh Vijayan Accommodation Manager

10/10 Excellent

Dave, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Good Location
We arrived as a party of two adults and three children. Upon arrive we had been allocated one rather small room which was not adequate. Following some conversations with the management team we were fortunate enough to be upgraded to a suite which was much more suited to our needs, We had a wonderful view of the sunset and overall the hotel delivered a great experience. I think the hotel needs to be upgraded in some aspects, one of the children cut a toe on the dated wooden decking around the small pool which was not maintained very well
Stayed 5 nights in Feb 2018

2/10 Terrible

ambrish, ohio

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Terrible 5 star hotel
Room had sewer stench in bathroom. Hotel has no direct to beach.
Stayed 2 nights in Feb 2018

8/10 Good

Shashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a great place to stay, good amenities and decent food. Rooms are maintained well.
Stayed 3 nights in Nov 2017
Response from Tintu Saji on Jan 30, 2018
Dear Guest, Thank you for your feed back. We are happy that you enjoyed your stay with us. We will try our level best to achieve 5 out 5 during your next stay with us

2/10 Terrible

Maninder

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a five star hotel
This is not a five star hotel. Poor wifi which kept on dropping. Staff that were not happy to help. Rooms were not exceptable, shabby and grubby, far from being a five star hotel.
Stayed 4 nights in Jan 2018

10/10 Excellent

Dave, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first trip to India
Not a real 5 star but certainly 5 star people and a 4 star hotel. Food, especially breakfast, was excellent. I will stay there again.
Stayed 8 nights in Nov 2017
Response from Tintu on Mar 19, 2018
Dear Guest, Thank you for your feedback and we will try our level best to reach in real Five Star standard as per the guest expectation. Looking forward to your next visit.

8/10 Good

alain, dubai

Nice hotel near Kovalum beach.
Good hotel with a nice pool. staff didn't understand all my requirements in English but they tried their best to help. Buffet was excellent especially the local food.
Stayed 3 nights in Oct 2017

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Up market hotel
Steep bank to get to beaches and restaurants, but could use cheap rides on Tuk tuk Mini bar in rooms but no alcohol sold at hotel, could buy at nearby wine shop. Hotel had fantastic rooms, nice pool and the friendly and most helpful staff
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

6/10 Okay

Rahul, Hyderabad

Disliked: Cleanliness, property conditions & facilities
Good 3 star hotel
The hotel looks better in pictures! We got a suite for a good rate, so that was nice and indeed the suite was spacious. However, the balcony was dangerous for our toddler with an open space which didn't serve any reasonable purpose. The food was way over priced and not even great. There is hardly any "property" to the hotel - by that I mean, there is very little beyond the rooms and pool so not much to do as one would expect in a beach resort. There isn't any private access to the beach and the help from the hotel towards the public access is drop only! Cutting corners towards cost was very evident in several things - which is fine if one sees the hotel from a 3 star lens. There was inadequate hot water for the tub and the shower, the restaurant forgot cutlery twice during our in-room dining order, the breakfast was disappointing all days and the soups were served lukewarm. The Spa was good so that was nice and so was the pool - we seemed to have stayed during a non-peak time so likely helped us get more from our vacation.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with great staff
This hotel has great staff, very helpful and friendly. The front desk staff went out of their way to help us. The wait staff at the restaurant were always ready to serve and pleasant. The room was well maintained and the breakfast buffet was quite good. The beach view was gorgeous although the beach was not easy to get to. They have a free shuttle to the beach but the guests have to hire a auto-rickshaw to get back (fairly cheap). The internet service was horrendous and this needs to be rectified for a resort with fairly high room rates.
Stayed 4 nights in Aug 2017
Response from Tintu Saji on Sep 8, 2017
Dear Sir, Appreciate your feedback about our hotel

10/10 Excellent

Mary, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Excellent facilities and friendly staff. Fairly quiet as it was monsoon season
Stayed 12 nights in Jul 2017
Response from Revenue Manager on Aug 9, 2017
Thank you for your feed back and appreciate your time for us

8/10 Good

Kiritharan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience. Only minor glitches. Room key broken when try to open. First duty staff wanted to charge for broken key, then they quickly realized their mistake and apologized for it.
Stayed 1 night in Jul 2017
Dear Guest, Thank you for your feed back and appreciate your time for us We will certainly look in to rectify all the minor glitches and will make your next visit a memorable one.

10/10 Excellent

Inderjeet, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea facing hotel close to sea
Excellent place to stay with good amenities & courteous staff. Rooms are very spacious & room size balcony. Good food. It is value for money stay !! Ground & 1st floor rooms have excellent Arabian sea view
Stayed 3 nights in Jun 2017
Response from Revenue Manager on Aug 9, 2017
Thank you for your feed back and appreciate your time for us

10/10 Excellent

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing long weekend off
The view from the Arabian Sea view room was breathtaking. The staff is friendly and helpful. The eateries around the hotel provides ample options if you don't want to limit yourself to the hotel food. The spa offers good options for a variety of ways to relax.
Stayed 2 nights in Jun 2017
Thank you for your feed back and appreciate your time for us