Ratings based on 107 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Mar 2, 2015
Pros: Clean, nice staff.
Location: Near places to eat and major highways.
The staff were great, and the location was perfect. No complaints.
5 out of 5
Recommended
for Couples
by Ericfrom Melbourne, FL

Beautiful Hotel in a Beautiful City

Posted Feb 17, 2015 on Hotels.com
This hotel is beautiful, located perfectly in a beautiful city. Staff was friendly, room was perfectly clean, and the breakfast is AMAZING. Stayed as a couple for Valentine's Day weekend as a little get-away. Pool, gym, and business center also exceed expectations. Highest recommendations.
Comment from Hotel Management
Feb 17, 2015 by Manager, Hotel Management
Thank you for taking the time to comment. My team and I appreciate the kind words and are happy that we exceeded your expectations. We strive our best to accommodate to the guest's need.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Nice Hotel

Posted Feb 8, 2015
Nice hotel, they let us check in early which was great, pool was not available. Breakfast was good. Would stay again.
Comment from Hotel Management
Mar 12, 2015 by Kavita Thakoor, General Manager, Hotel Management
My team and I appreciate your kind words. We are sorry that the pool was not available during your stay. We are currently working to get it fixed, which we have ordered a part for the pool and waiting for it to arrive and have it placed. We are glad that the breakfast was up to your needs and breakfast fulfilled your breakfast desires. Once again thank you for words good or bad. We deeply appreciate it from the bottom of our hearts.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2015
Cons: Front staff could be more attentive to those checking in. New hire not up to snuff.
Typical. Breakfast is better than times I've stayed before.
Comment from Hotel Management
Mar 12, 2015 by Kavita Thakoor, GM, Hotel Management
My team and I thank you for your comments. My front desk staff and I do apologize for the encounter you had at the front desk. She was a new trainer and was training that day and therefore was busy completing the task that was in front of her. However, the front desk clerk and I do extremely apologize for the situation encounter. My breakfast host does appreciate that the breakfast fulfilled your needs. Once again thank your for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2015
The stay was awesome would go there again just wished the pool was opened and the jacuzzi was still there all in all great hotel in thomasville
Comment from Hotel Management
Mar 12, 2015 by Kavita Thakoor, GM, Hotel Management
We do appreciate that you enjoyed your stay. However, we are sorry that the pool was not open during your stay. We are in the process of fixing the heating element in the pool and have ordered a part to get it fixed and up and running. We are extremely sorry that we do not have the jacuzzi anymore. Once again thank your for your comments.
4 out of 5
Recommended
for Families
by Claudefrom Foley Alabame

Timely cleaning

Posted Jan 30, 2015 on Hotels.com
The foyer floor was dirty and a spill in the hallway to elevator was not cleaned until the following day. We were forced to walk through a puddle of Gatorade which we could not walk around. As a result; our shoes were sticking to the floor and this was most definitely a safety hazard. The bathroom floor was dirty.
Comment from Hotel Management
Feb 17, 2015 by Manager, Hotel Management
We are extremely sorry for the inconvenience you faced with the spill in hallway and bathroom floor being dirty. My staff is on alert now to regularly inspect the hallways and make sure there is no spill. The housekeepers are also thoroughly making sure the bathroom floors are cleaned. I hope you reconsider us and give us another chance. Sincerely, Kavita Thakoor
4 out of 5
Recommended
for Business Travelers
by johnfrom Concord NC

Clean and comfortable

Posted Dec 27, 2014 on Hotels.com
Stayed only one night . got there late and left early.
Comment from Hotel Management
Feb 17, 2015 by Manager, Hotel Management
Thank you for taking the time out to respond to the review. We appreciate for the four star rating.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 5, 2014 on Hotels.com
Comment from Hotel Management
Feb 17, 2015 by Manager, Hotel Management
Thank you for your star report. We do appreciate your honest rating.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Nov 26, 2014 on Hotels.com
3 out of 5
Recommended
for Families
by Markfrom Washington State

Not Impressed

Posted Nov 26, 2014 on Hotels.com
First Day staying there house keeping did not stop so we had no clean towels and the window in the room leaked from a hole in the soffit above so carpet was wet for the two days it rained while we were there. Hotel seemed under staffed. We had to go to the front desk to get bath towels when the did not come to our room to clean. Not the best stay i have had!!