Ratings based on 9 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby cookie from Muskegon, Mi
AmazingPosted Sep 15, 2013
Awesome, I would definitely recommend this for anyone looking for a quiet weekend away
for Everyoneby Beth from Wisconsin
Initial mix-up regarding our petPosted Aug 19, 2013
We booked our room over the internet and I had specified only pet friendly properties. When we arrived at 10:30p.m. I was told we were not in a pet-friendly room and that nothing was available to move us into. I was told I would be charged $250 for my pet and that to avoid this, I had needed to contact the resort after making my reservation to confirm my pet. Being tired and frustrated I agreed to the charge but asked management to call me in the morning. The next morning I received a very nice call from the supervisor, apologizing for the mix-up and she agreed that their pet policies were not well articulated on any of the internet booking sites. She then said that they were moving us into a pet-friendly room (which turned out to be an up-grade) for no extra cost and that I would only need to pay the normal $50.00 pet fee. In the end we had a real lovely stay. The property is beautiful and we particularly enjoyed the moonlight chairlift rides and music at the top of the hill.
for Couplesby Ashleigh
A great Pure Michigan getaway!Posted Jul 28, 2013
We booked this hotel for a quick business trip but it was such a pleasure to stay. Loved the privacy of the room. Great amenities and lots of activites for all. Would definitely return in the winter for skiing!
for Couplesby A verified traveler
Great Hotel for couples or for a familyPosted Aug 16, 2012
Location: Very quiet somewhat secluded area..far from any major roads/highways
Hotel and surrounding are were like a Hamlet. Courteous and very helpful staff. Both Restaurants had very good food. Great hotel rooms/cottages for families and couples alike. Many activities offered be sure to be aware of all the hotel has to offer and definitely plan ahead.
for Everyoneby Julie from Davisburg, MI
DisappointingPosted Aug 9, 2012
Pros: Bed was very comfortable.
Cons: Lack of concern by employees for guest comfort (no a/c)
Overall a disappointing experience. Stayed as a family with two teenagers. Hotel is definitely geared towards younger families. Pool area was the most disappointing. We were looking forward to a soak in a nice hot tub upon arrival. Found mediocre tub filled with toddlers. Pool area closes at 8pm.....so we were out of luck. The hotel sells passes to the public for the pool area....so it was packed daily, again with very young kids...therefore not a relaxing place at all. Our room air conditioning was not functioning properly (we believe it was a wide spread problem due to the number of service vans in the parking lot)- the hotel was non responsive to our complaints. Service man sent to our room said that "because we were at the end of the hall it would take a while for the cool air to get to us" (it never did). Dinner at the restaurant was fairly good. Next time we will go back to the Homestead.
for Everyoneby Ross
Lots of Activities for Active FamiliesPosted Jul 10, 2012
Pros: The immaculate grounds. The flowers and flora are fantastic. They even denote the plant species by putting their name on a stone.
Location: It is in the middle of nowhere. If you need groceries or sundry items, it is a long drive to any town.
This was one of the best places to stay that we have had in years. The grounds in the resort where immaculate and beautiful. The breakfast buffet was the best we have ever had. Crystal Mountain is not such a great place for the elderly and non-mobile people. This resort has lots of physical activities, from golf, swimming, bike riding, tubing, etc. Lots of activities for children and families. The staff is superb from check-in to the activities.
for Everyoneby Jeff from Louisville , KY
Nice for a long weekend but not a weeklong tripPosted Jun 18, 2012
Pros: fridge in room and dinnerware
Cons: mattresses, miniscule bathroom, and lack of dining choices
Although the rooms are spacious and reasonably well appointed, and plush with a mini-fridge, microwave, coffee maker and plates/silverware/cups/glasses, the beds were noisy, bouncy, lumpy, and just generally uncomfortable, despite the thick mattress pad in place. Typical non-fitted sheets would not stay on the bed for more than the first few hours of sleep afterwhich we were fighting with excess bunched up sheets or bare mattress/pad underneath. Bathroom is tiny so that the door hits your knees when you are sitting on the toilet----definitely do not want to try more than one person in that room at a time. Additional sink and counter outside the bathroom a nice feature. Our only other concern was the relative lack of options for dining on-site as the summer schedule gives you one option for breakfast, one option for sit down lunch (plus two snack/sandwich/pizza shops), and two options for sit down dinner (plus the two snack shops), and there is a serious paucity of other off site options within 20 minutes of Crystal.
for Everyoneby Bruce from Grand Haven, MI, USA
Sweet retreatPosted May 28, 2012
Pros: Super clean and well manicured resort and spa. Gracious and well-trained staff.
Location: Near Sleeping Bear Dunes, Lake Michigan, Crystal Lake, Glen Lake, abundant outdoor activities.
Exceptional resort located in a woodsy wonderland of natural beauty in Northern Michigan.
for Business Travelersby A verified traveler from Metro Detroit, MIchigan
Beautiful woodland paradisePosted Oct 23, 2010
We enjoyed our stay at Crystal Mountain. It was off season for summer and for skiing, so many facilities had limited hours. Still our room was comfortable, the place is gorgeous and with the fine weather, there was plenty to do and see outside in the resort area. We found the service very friendly and accommodating.