Ratings based on 4 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby Cyril
Great hotel in a historical placePosted Nov 16, 2013
Pros: Impeccable service, good restaurant
Cons: A small spa area that looks and feels outdated
Location: There are not so many things to do around. You may visit an exhibition or concert hall, take a tour of the lake, visit casino or drive to Switzerland
It's a good 4 star hotel in a location that used to be a famous spa resort some 100 years ago. There is another 5 star hotel belonging to the same group, but it was closed for renovation. The service was impeccable. Literally there was nothing to complain about. Rooms were completely refurbished some 2-3 ago. However, the spa area was a disappointment. When we planned a trip to Evian, we expected to see a historical town with nice buildings from belle epoque, thermal baths and a hotel featuring a large modern spa area with mineral water. What we discovered was a town that appeared somewhat neglected to us, historical baths in a beautiful building converted into an exhibition hall. There are no large public baths at all such as you find in German Baden-Baden or Swiss Bad Ragaz. The town had them but decided to close them down. It's not the only strange thing we found out. For example, there was a railroad around the Geneva lake that was constructed over 100 years ago, which still exists but is closed and abandoned on the French territory, service starts as soon as you cross the border to Switzerland. There was a beautiful historic landmark hotel Splendide that was frequented by famous people, which was demolished in the eighties. Actually they demolished a number of old hotels. To summarize, if you expect a grandeur of a historical spa resort, it's gone. Pity! If you need a place to read a book on a bench with a nice view of the lake - then it's an option for you.
for Couplesby A verified traveler
Great relaxing stayPosted Apr 8, 2013
Pros: The service. Surrounded by exceptional staff.
Cons: The hill on the walk back from the lake, but it was the most exorcise we did that weekend
Location: Great relaxing views
We had an amazing stay at the Hôtel Ermitage. It was a perfect weekend, starting from being picked up and chauffeured around the quaint town all courtesy of the Ermitage. I booked the stay for my girlfriends birthday and they went out of their way to help her celebrate it with a complimentary gift and a cake at dinner, which was exceptional! The spa and swimming pool only made the stay a lot more relaxing and that was exactly what we were looking for.
Recommendedby A verified traveler
Put it on your Bucket ListPosted Sep 22, 2011 on Hotels.com
We have traveled and stayed in many hotels around the world. This has been our absolute favorite. It is a must visit if you are in the area.
Not Recommendedby A verified traveler from Rutland
Not impressedPosted Sep 1, 2008
Hotel is very tired and needs decorating and updating.Our room was very small and the bathroom was like a hospital bathroom from the 50's.Very expensive hotel and room service, 50 Euros for a 1 tea and 1 coffee.