Ratings based on 88 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler

Posted Mar 31, 2015
Pros: The bathtub.
Cons: The room's entrance
Location: not much to do in town
Our room in the attic was difficult to climb up to and not worth the price we paid.
5 out of 5
for Everyone
by A verified travelerfrom Bristol

Lovely historic hotel

Posted Jan 12, 2015
Pros: Excellent food and service
Great atmosphere with extremely helpful hotel staff. Worth arriving early to enjoy a drink in front of the open fire.
5 out of 5
for Couples
by Jacquelinefrom Cumbria

Stay at the Castle

Posted Jan 1, 2015 on Hotels.com
Having lived close to the Castle for many years, on returning to the area it was a real treat to actually stay there. It was as good as expected or even better, really atmospheric and plush, even our 2 dogs were made very welcome.
4 out of 5
for Everyone
by A verified travelerfrom UK

Full of Character and History

Posted Dec 25, 2014
Pros: Historical background and the atmosphere
Location: Not much around it.. We ended up driving to Bath for the day
Great atmosphere and well preserved of the castle former outlook
5 out of 5
for Couples
by A verified travelerfrom Lüneburg

atmosphärisch gelungenes Ambiente

Posted Nov 17, 2014
Pros: Das Ambiente: Das Zimmer, die Ausstattung und der Historie des Schlosses.
Location: 8 Minuten von Thornbury entfernt (fußläufig), St. Mary-Church, vielfältige Restaurants sind ebenfalls fußläufig erreichbar.
Sehr hilfsbereites Personal. Trotz Anreise um Mitternacht wurde uns zuvorkommend der Weg in Richtung Seiteneinfahrt geleuchtet. Es erwartete uns ein schön beleuchtetes warmes Deluxe-Zimmer mit flackerndem Kamin. Zum 50.sten Geburtstag meines Mannes genossen wir ein 3-Gänge Menü mit Cote-du-Rhone, zugegeben nicht ganz preiswert aber hervorragend! Unser Zimmer (Stafford) war der Hammer, Großer hoher Raum mit Kamin und Sitzecke, Schreibtisch, separatem Ankleideraum und riesigem Badezimmer mit freistehender Badewanne und einer Mega Walk-in Dusche. Alles in allem ein gelungener Aufenthalt bei 3 Übernachtungen. Einzige nennenswerte Auffälligkeit waren 2 Handtücher die löchrig waren, vermutlich maschinell verursacht und der nicht funktionierende Fernseher, nur die Fernsehradio-Sender funktionierten . Nicht, dass es unbedingt darauf ankäme, aber volle Funktionalität würde ich erwarten wollen.
5 out of 5
for Everyone
by A verified travelerfrom Dorset

Truly a wonderful experience

Posted Nov 3, 2014
Location: We enjoyed exploring the grounds, the church and the nearby village. We also arrange the falconer on the front lawn (5 *) and clay pigeon shooting.
I chose this from the internet reviews and as it was for my son's 18th celebration I was a bit apprehensive. However, it more than lived up to our expectations. We took two suites and they we both fabulous, spacious and decorated well. Each suite had a totally different character.We were made to feel welcome from the moment we arrived. Before arriving they were also helpful in organizing a cake and suggestions of interesting things to do with teenagers. they thoroughly enjoyed themselves too. Thank you Thornbury Castle.We will be back.
5 out of 5
for Couples
by A verified traveler

Wonderfully relaxing weekend away!

Posted Oct 21, 2014
Pros: Fantastic castle with many modern features but sympathetically incorporated into the old building. Great gardens to explore in the sunshine.
Cons: A chocolate labrador, sleeping by the fire, would have made it just like home!
Location: A short walk from Thornbury, a pretty little village with a few vintage/country cottage shops.
Staff were attentive without being pushy or arrogant (like other hotels we've stayed at). Wonderful welcome by a young gentleman who was cheerful and happy to help. Great service in the restaurant for supper, with relaxing music and fabulous food. Superb breakfast, with both a continental selection and cooked-to-order choices. Parma ham, fresh figs and cheeses were a highlight for me. Very relaxing in the lounge, with just the right amount of staff attention for bar service. Sat in the comfy chairs in the lounge after supper, having a liqueur, my partner and I almost fell asleep!
5 out of 5
by Loisfrom St Paul MN USA

A night of luxury

Posted Oct 7, 2014 on Hotels.com
Everything was as perfect as we had hoped it would be.
2 out of 5
for Business Travelers
by Jorge

This traveler left a rating score only Posted Sep 26, 2014 on Hotels.com
3 out of 5
for Personal Event
by Michael Cornettfrom Kentucky

A "LUXURY" Blemish on our trip

Posted Sep 14, 2014 on Hotels.com
Upon arrival, we had the last reservation for dinner and were taking promptly to a table. After ordering our food, we did not see the wait-staff again until our food arrived. During our meal, our beverages were never refilled and the wait-staff were more interested in the wedding festivities than serving their guests. We asked for our bill and it took over 20 minutes to receive it. We paid with a credit card at the front desk and the waitress hovered around expecting a gratuity. We did not give her any because of lack of service. Check in process was smooth and easy. The room was spacious and well appointed. The complimentary water and cognac were a nice touch. The bed was comfortable and bathroom was nice. After we forgot about the dining room fiasco from the night before, we encountered another one in the morning. The complimentary full English breakfast was not ready to be served and we asked for a few pastries to go. We waited for over 20 minutes and they never arrived. So we decided to check out without our breakfast. The morning front desk staff was late and when she finally arrived it took her over 20 minutes to get us checked out. We ended up having to stop at a gas station for our breakfast. All of the delays encountered due to the incompetence of the hotel staff caused us to miss our appointment in Glastonbury. In summary, the castle's accommodations are superb but the staff needs to be retrained.