Ratings based on 70 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Tweed Heads

Nice but not clean

Posted Jan 4, 2015
Cons: comfortable bed and better cleaning and move smokers from the front entrance of hotel.
stayed 4 nights bathroom not cleaned every day. Overall cleaning was very basic.
Comment from Hotel Management
Jan 7, 2015 by Victoria Deak, Hotel Management
Thank you Brian for your comment and scores. I have shared your experience about your in room servicing with the Housekeeping team. I apologise for any inconvenience or discomfort this has caused you during your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Located close to family and freeway

Posted Dec 27, 2014
Nothing to write about,every thing was nice along with the staff.
Comment from Hotel Management
Jan 2, 2015 by Victoria Deak, Hotel Management
Thank you for your comments - I am pleased you enjoyed your stay
5 out of 5
Recommended
for Families
by A verified traveler

great location and comfortable

Posted Nov 21, 2014 on Hotels.com
great location
Comment from Hotel Management
Nov 23, 2014 by Victoria, Hotel Management
We really appreciate your perfect score and recommendation. Thank you
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Clean and easy to get to

Posted Nov 11, 2014
Pros: Location to train station and the cats whiskers cafe (which was awesome)
No concerns the hotel is locatedclose to shops and cafes, the rooms were small but for an overnighter completely adequate for our requirements
Comment from Hotel Management
Nov 24, 2014 by Victoria Deak, Hotel Management
Thank you for your comments and score.
2 out of 5
by A verified travelerfrom NSW

Not worth the $140!

Posted Nov 3, 2014
The toilet seat was up upon arrival as if a man had used it there was dirt and hair around the back of the toilet. The plug in the sink had to be physically removed to let the water drain out. The building works behind the hotel went all night and woke me up numerous times.
Comment from Hotel Management
Nov 10, 2014 by Victoria Deak, Hotel Management
I am disappointed to hear the room cleanliness was not to our normal standard during your visit. Please accept my sincere apoligies on behalf of the team. Your comments will be share with the housekeeping department to ensure this does not occur again in the future.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 21, 2014 on Hotels.com
Comment from Hotel Management
Oct 23, 2014 by Victoria, Hotel Management
Thank you for our perfect scores.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Port Stephens. NSW

Basic but comfortable.

Posted Sep 13, 2014
Pros: Clean room, helpful staff.
Cons: Early check-ins would be appreciated.
Location: We visit for hospital appointments so don't do much sightseeing.
No frills hotel, clean and comfortable with helpful staff. Traffic noise made it impossible to open windows.
Comment from Hotel Management
Sep 16, 2014 by Victoria Deak, Hotel Management
Thank you for your feedback Maureen.
4 out of 5
Recommended
by A verified traveler

Posted Aug 19, 2014 on Hotels.com
Comment from Hotel Management
Aug 20, 2014 by Victoria, Hotel Management
Thank you for your scores
5 out of 5
Recommended
for Personal Event
by Evafrom Central Coast

ibis thornleigh

Posted Jul 29, 2014 on Hotels.com
Thankyou for a wonderful stay! From the muffins personally warmed up in the cafe on a late check in to a much appreciated late checkout with the reception manager Saturday afternoon our entire experience at Ibis was wonderful! Affordable, clean, friendly, accomodating. We travelled to Sydney for a big dance event and will definitely stay again!
Comment from Hotel Management
Aug 1, 2014 by Victoria, Hotel Management
Thank you Eva for your perfect scores and fantastic feedback. We look forward to welcoming you back again soon.
3 out of 5
by A verified travelerfrom coffs harbour

Below average

Posted Jul 29, 2014
minimum service. Bathroom does not have a normal shower, facilities are minimal.
Comment from Hotel Management
Aug 1, 2014 by Victoria Deak, Hotel Management
Thank you Bill for your feedback. It is disappointing to hear that our service and facilities were not suitable for your travel requirements.