Outdoor pool

Reviews of Rodeway Inn & Suites Thousand Palms - Rancho Mirage

2 out of 5
Rodeway Inn & Suites Thousand Palms - Rancho Mirage
72215 Varner Rd, Building A, Thousand Palms, CA

Reviews

7.0

Good

Rating 10 - Excellent. 199 out of 632 reviews" "
Rating 8 - Good. 173 out of 632 reviews" "
Rating 6 - Okay. 95 out of 632 reviews" "
Rating 4 - Poor. 64 out of 632 reviews" "
Rating 2 - Terrible. 101 out of 632 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Melina

Stayed 1 night in Mar 2024

8/10 Good

rene

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, parking, close to freeway
Stayed 2 nights in Mar 2024

2/10 Terrible

Maureen

Disliked: Property conditions & facilities
Property shabby. It took me 24 hours begging for hair dryer. Kept getting excuses. Finally, I was given a hair dryer. Some of the lighting in room broken and not working Bathtub needs glazing..chipped and stained. Poor insulation from upstairs unit so their loud footsteps kept me away a lot. Would not recommend this property to anyone until it gets necessary upgrade.
Stayed 2 nights in Mar 2024

8/10 Good

Catarina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was very good for a good place to spend the night. The door and the window are noise blocking as we could not hear the cars on the road.
Stayed 1 night in Mar 2024
Response from Ana on Mar 19, 2024
Thank you for your positive feedback on your most recent stay at Rodeway Inn in Thousand Palms. We appreciate the positive reviews.Please visit us again soon!

4/10 Poor

lorraine

Traveled with family
Disliked: Amenities
Hair still on the bathroom floor very uncomfortable beds on a Saturday after fees I paid almost $200 for a really crappy hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Andre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Ana on Mar 19, 2024
Thank you for your positive review on your most recent stay with us at Rodeway Inn in Thousand Palms. We sincerely appreciate and value your feedback!Please visit us again soon!

4/10 Poor

raouf

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Orlando, SNOHOMISH

Stayed 1 night in Feb 2024

4/10 Poor

James

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Poor quality of towels, Kleenex hangers , etc. Very sparse looking room
Stayed 1 night in Mar 2024

6/10 Okay

jocelyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had another nice stay at Rodeway Inn & Suites in Thousand Palms - Rancho Mirage.
Stayed 1 night in Mar 2024
Response from Ana on Mar 19, 2024
. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Excellent

Raymond, Nepean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal for my family. It was convenient to go to different parts of the Choealla valley. The room was clean and spacious. The staff was friendly and helpful.
Stayed 7 nights in Mar 2024
Response from Ana on Mar 19, 2024
It is always a pleasure to receive positive feedback. Please visit us again soon!

4/10 Poor

Lilli Ann

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient to Palm Spring. Next to a Truck Stop and noisy highway. Bath towels were so thin...like what you wash the car with. Room size was great. I think since we booked with Expedia they put us back by the highway
Stayed 2 nights in Feb 2024

4/10 Poor

Jasmine

Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
rooms were clean, bed and pillows are super comfortable! the best part was interacting with ana at the front desk during check-in.the second best part was interacting with devon during checkout.they are definitely an asset to their organization!! thanks to you both 😁
Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were in town to see a show at a nearby casino. The price was right and it was a short, easy drive to our destination. All the employees were very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Caitlyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay here. The staff was very nice and accommodating. Everything was clean. It’s a simple place, but great if you’re looking for a cheaper stay for a few nights.
Stayed 2 nights in Feb 2024
Response from Ana on Feb 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Thousand Palms - Rancho Mirage. We sincerely appreciate and value your feedback!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

6/10 Okay

Charlene

Traveled with family and small children
Liked: Staff & service
The floors in our room were absolutely filthy. Otherwise, the property served its purpose!
Stayed 2 nights in Feb 2024
Response from Ana on Feb 23, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the floors being dirty as stated. We would have liked to have been informed immediately therefore we could have made it better on your visit. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Candice

Traveled with family
Liked: Cleanliness
I wish there was a blow dryer in the room. The morning staff was rude when we checked out. I burned my hand with the coffee and he was only concerned that I spilled the coffee and could care less that I burned my hand.
Stayed 1 night in Feb 2024
Response from Ana on Feb 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Thousand Palms - Rancho Mirage. Blow dryers are available upon request in the lobby with our front desk staff. We hope for an opportunity to host you in the near future.

2/10 Terrible

Marissa, Pacoima

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting, Dirty rooms and when I checked out and told the worker, he replied,”oh I think you were expecting a 5 star hotel”. I definitely know I get what I pay for but I do not like finding clumps of hair on the floor, the bed, and in the shower…
Stayed 1 night in Feb 2024
Response from Ana on Feb 23, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of our rooms. We would have liked to be informed of these imperfections during your stay so we could have had the opportunity to make things right!We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to get to the freeway and other areas we visited. Reasonable price and the room was clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Safe, clean, and affordable
Stayed 1 night in Feb 2024

4/10 Poor

Gary

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
VERY basic motel. No carpet on laminate flooring, nothing on the walls. Little furniture or lighting, basic towels. Next to the worst place we've stayed in. But it was clean, so I gave it 2 stars; o/w it would be a 1 star. It was worse than we expected and we'd never stay there again and would not recommend it unless your decision was financial.
Stayed 1 night in Feb 2024

10/10 Excellent

Brendi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was really assessable. The drive around to our room was effortless
Stayed 2 nights in Feb 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Norleen

Stayed 1 night in Feb 2024

6/10 Okay

jose

Disliked: Property conditions & facilities
Room was clean and you get for what you paid for, only thing that suck, their pool was close and they never said anything about it
Stayed 1 night in Feb 2024

8/10 Good

thomas

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Mountain view
Stayed 1 night in Feb 2024

2/10 Terrible

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marcos

Stayed 1 night in Feb 2024

6/10 Okay

Lakana, Banning

Business traveler
Liked: Cleanliness, staff & service
Great front desk, housekeeper and the maintenance crews. The bath towel is quite small (28 X 18). I will bring my own next stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Teresa

Stayed 1 night in Jan 2024

8/10 Good

Kathleen, SIMI VALLEY

Traveled with partner
Stayed 1 night in Jan 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Jan 2024

2/10 Terrible

Haneloren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Lonnie

Traveled with partner
Liked: Cleanliness, staff & service
Wanted less expensive clean, no frills, modern overnight room. Our room nicely met our expectations.
Stayed 1 night in Jan 2024

4/10 Poor

Kelly

Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Traveled with family
Disliked: Amenities
The room was ok. It was spacious and mostly clean. The beds were reasonably comfortable. Worst parts - it smelled like someone perfumed over cigarette smoke. It permeated the room and the bedding. The bathroom had hair on the floor when we arrived, especially behind the door. There was also hair and dirt in the cubbies where the clean towels were kept. We couldn't keep a connection to the WiFi and kept getting dropped. We were surprised that the bathroom only came with 2 bars of soap. There was no shampoo to be found.
Stayed 1 night in Nov 2022
Response from Junie on Dec 7, 2022
Hi Michael,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Junie.#Team6

10/10 Excellent

Francisco

Stayed 1 night in Nov 2022

10/10 Excellent

BERNADETTE

Stayed 1 night in Nov 2022
Response from Junie on Dec 7, 2022
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Junie.#Team6

8/10 Good

kurtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place for our little trip.
It was a convinient location, with no frills. Would have been nice to have a 2nd chair in the room so I didn't have to stand while eating. I should have asked for one.
Stayed 3 nights in Nov 2022
Response from Junie on Dec 7, 2022
Hi Kurtis,Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Junie.#Team6

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Joe

Stayed 1 night in Sep 2022

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to what we wanted to do. Checking in was great, I wish I got the name of the employee who checked us in because he was awesome. The sign on the lobby door said the lobby opened at 6:00 am but when I went at 6:30 am to get coffee the door was locked. The guy working (didn't get name and different from the one who checked us in) seemed irritated that I wanted to come in for coffee but he did let me in.
Stayed 1 night in Aug 2022

10/10 Excellent

Joe

Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
The staff was professional, friendly, & quick to assist with any concern. Very well maintained room, bathroom, and grounds.
Stayed 2 nights in Aug 2022