Ratings based on 92 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Apr 28, 2024
I found the friendliness of the staff to be exceptional. I have stayed in alot of different places and have never planned on staying there a second time. I will definitely be staying there again.
Comment from Hotel Management
Apr 30, 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your kind words about our staff's exceptional friendliness. We're delighted to hear that you plan to stay with us again in the future. Your loyalty means a lot to us, and we look forward to welcoming you back for another great stay!
by A verified traveler
Posted Apr 24, 2024
Very nice nd quiet I enjoyed my stay
Comment from Hotel Management
Apr 25, 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your review! We're delighted that you enjoyed your stay and appreciated the peaceful atmosphere. We hope to welcome you back for another relaxing visit soon!
by A verified traveler
Posted Mar 30, 2024
Comment from Hotel Management
Apr 20, 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your rating. We eagerly anticipate the opportunity to welcome you back to our hotel in the future.
by A verified traveler
Posted Mar 29, 2024
Worst hotel. Paid for my reservation, showed up at 3am and it’s not 24/7 front desk. Had to call a number on the door 3 times before they answered and they were rude and said I didn’t have a reservation. When I had Expedia help , they even hung up on Expedia ! Horrible
Comment from Hotel Management
Mar 30, 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. This is not the level of service we aim to provide, and we'll address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right.
by A verified traveler
Posted Feb 19, 2024
Uhh the heating didn’t work , the tv a time before that just froze, no trash cans
Comment from Hotel Management
Feb 20, 2024 by Jose, Hotel Management
Dear Guest,Thank you for sharing your feedback! We appreciate your insights and will address these issues promptly to ensure a more comfortable stay in the future. Your input helps us improve our services continuously. We look forward to welcome you back again!
by A verified traveler
Posted Jan 22, 2024
No staff on hand for check in or problem solving.
Had to call a phone number to get shoddy service from an unkempt clerk. No heat in room,linens were dirty sink and tub had not been cleaned.
Promised a refund. I’ll believe it when I see it
Comment from Hotel Management
Jan 22, 2024 by Jose, Hotel Management
Dear Guest,I appreciate your feedback and apologize for the inconvenience you experienced. We take your concerns seriously and will address them promptly to ensure a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you!
by A verified traveler
Posted Jan 19, 2024
I slept in a room that was very uncomfortably cold. The heat unit wasn’t working properly and there were no extra blankets to cover up with. Other than that it was a peaceful location.
Comment from Hotel Management
Jan 20, 2024 by Jose, Hotel Management
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that you found our location peaceful. We sincerely apologize for the inconvenience caused. Your feedback is valuable, and we hope to have the opportunity to provide you with a warmer and more comfortable stay in the future.
by A verified traveler
Posted Jan 2, 2024
Comment from Hotel Management
Jan 8, 2024 by Jose, Hotel Management
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!
by A verified traveler from Kenedy
Posted Dec 31, 2023
Only two towels, and we asked for more and never received any.
Comment from Hotel Management
Jan 31, 2024 by Jose, Hotel Management
Dear Guest,Thank you for sharing your feedback with us! We sincerely apologize for the inconvenience you experienced. We're committed to improving and ensuring a more comfortable experience for your future stays.
by A verified traveler from Katy
Posted Dec 8, 2023
The staff was super nice but there was bugs all over the room, we bought bug spray and sprayed the room. We upgraded to a kitchenette, which just meant a broken hot plate but no other items that a usual kitchenette has (plates, pans, etc). We have stayed here before without issues however this trip will be our last time. I hesitated leaving this review because the staff were and have always been so nice.
Comment from Hotel Management
Dec 10, 2023 by Jose, Hotel Management
Dear Guest,Thank you for taking the time to share your experience, and we appreciate your loyalty as a returning guest. We apologize for any inconveniences you faced and assure you that we're actively addressing these concerns to enhance the overall guest experience. We hope you reconsider and give us another chance to exceed your expectations in the future!
