Ratings based on 27 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Had A Wonderful stay

Posted Mar 2, 2015
Pros: Quiet, clean
Cons: poor service at the restaurant ..great food but were not asked once for refills on our drinks.. was a number of staff on and they all just walked by,
Location: love the location
we enjoyed our stay , and are excited to come back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful scenery. Some construction

Posted Jan 12, 2015
Putting in an elevator so hotel was under some construction. Staff were helpful and friendly. Free airport shuttle (airport 10 to 15 minutes away) and driver refused our tip, said it was his pleasure to drive us. View of the mountains and skiing out the back of the hotel. Would definately stay again if I was in the area
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel nice view

Posted Sep 27, 2014
Pros: The staff was great and it was in a nice quiet area
Location: It was outside of the city so it was quiet. Fort William was one place to visit,there were parks,and museums also a casino for those who like that.
We booked two nights. The staff was great especially the front desk. The room was very clean. we stay at the same hotel two years ago and the service was great then too.We would recommend this hotel to anyone visiting Thunder Bay.
1 out of 5
by A verified travelerfrom Winnipeg Mb.

The worst best western hotel I have seen

Posted Sep 15, 2014
Pros: Seeing it in my rear view mirror.
Cons: Sell it.
Location: It is way out of town and not close to anything. Close to the pulp mill if your into that
Waited 15 min. In the restaurant before we were even given a menu. Lots of staff but we were ignored. Food was terrible. Room was not up to best west standards. Should not be a best western hotel as it degrades your standards. Bathroom floor was dirty. I would want to inspect. Any best western hotel before I would ever stay at one of your hotels again. My wife and I are on a one month vacation in eastern Canada and had planned to stay at several best western hotels but will not as a result of this stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Out of the way, but worth it

Posted Jul 11, 2014
Cons: Please offer a free continental breakfast
Location: Location is out of the city, so not much to do close by. But the setting is gorgeous.
Although the hotel is a bit out of the way, it was clean, the rooms were well appointed, and the restaurant (room service) was excellent. The only thing missing is a free continental breakfast, which is something most Best Westerns offer.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom orillia ont.

Traveling to the west very convenient and easy to

Posted Jul 10, 2014
Pros: The location the cleanliness and the restaurant
Cons: Nothing.
Location: Best Wings in Thunder Bay are across the street at the Neebing Hotel.
Very helpful staff and very accommodating . The restaurant was very good as was the service.
2 out of 5
by A verified traveler

Worst best western hotel

Posted Jul 2, 2014
The water in the bathroom is not hot enough, and the upstairs make too much noisy and I couldn't sleep.
4 out of 5
Recommended
for Everyone
by A verified traveler

A nice, well maintained, and well run hotel

Posted Jun 29, 2014
Pros: Staff friendliness, convenience for our dog needs, and the restaurant/room service.
Location: Slightly out of the way but this was not a detriment.
This hotel is away from the city centre but it was well worth the few minutes extra to get there. It was very clean and the staff were very friendly and helpfull. There were good facilities for our dog. The biggest pleasant surprise was the food - it was very good! I will look forward to eating at the hotel the next time I stay.
5 out of 5
Recommended
for Everyone
by Mitchfrom Manitoba

Beautiful View

Posted Jun 19, 2014
Pros: Location is out of City limit, quiet with outstanding view. Good food and friendly staff.
Cons: Would have to upgrade the television but had 2 in the suite so wasn't so bad.
Location: Country living, quiet nice for a good hike or walk or sit on the deck and relax. Was there for work therefore didn't look into anything else much.
Was there for work reason, had a bad flight and was having trouble getting a car rental so took a cab to the hotel. When I saw the suite instead of a room I was happy something in my day was going right. Thanks Expedia
5 out of 5
Recommended
for Everyone
by nikifrom thunder bay

Nice and clean

Posted May 21, 2014
Nice clean hotel. Good rooms and kitchenette. Friendly staff.