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Reviews of Nan Yang Royal Hotel

4 out of 5
Nan Yang Royal Hotel
No.11, Tian Fu Road, Tiantle District, Guangzhou, Guangdong

Reviews

6.4
Rating 10 - Excellent. 10 out of 51 reviews" "
Rating 8 - Good. 12 out of 51 reviews" "
Rating 6 - Okay. 11 out of 51 reviews" "
Rating 4 - Poor. 11 out of 51 reviews" "
Rating 2 - Terrible. 7 out of 51 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service
Not a 4 star
I don’t normally leave bad reviews. And honestly wasn’t horrible however it was definitely not a 4 star. Guess for the price tho what did I expect? Should at least change to 3? I don’t even know. Rooms smell really bad like mould.
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique will stay again great service very kind people beautiful scenery
Stayed 5 nights in Apr 2019
Response from Reservation Department Fanny on Apr 29, 2019
Distinguished guests: Thank you for your comments and support, we will continue to strive to do better, look forward to your visit again!

2/10 Terrible

Verified traveler

Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Jessica, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible time for a terrible price
This was a very bad experience. I was travelling a lot week I arrived at this hotel, looking forward to a good sleep. I was wrong for expecting good service. The photos of the rooms are far off from what the rooms actually were. Most people would agree hotels often dazzle their photos to make themselves appear more attractive, but this was worse. The interior of the room was filthy. My room in particular, 1103, has a horrible toilet stench to it. There is even an exhaust fan in the bedroom itself, not that the smell could go away. The staff at the front desk if not useless, are rude and unprofessional. There were two girls that I could not understand at all what they were trying to say half the time, even though I spoke fluent Chinese. These girls have NO passion at all for their job. It seemed as though they were doing me a life favour the entire time, and I was very put off by their lack of service. Their faces often expressed FRUSTRATION at me. I had to print something off from front desk and ask for their help. They told me they could not download the .PDF document. I said that this is impossible, and .PDF documents can be downloaded and printed easily. She denied this. I told her to show me the screen, to which she moved it towards me about an inch, and then told me that she couldn't move it anymore. I asked if I could come around the counter and have a look, she refused. Told me to go to a printing store. This was shocking. Never will I recommend this place. So bad.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Check the room before you move in.
The food was good. The staff tried their best despite of their poorly spoken English. The room smelled really bad and had black mold up to 4 feet high that made me sick. The wallpaper was cracked and peeled at the bottom and I couldn't change the room. I will never stay at this hotel again.

10/10 Excellent

Holly, England

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average, Distinctive; Value: Fantastic, A steal; Service: Go the extra mile, Outstanding; Cleanliness: Spotless; Big park over the road, 20 min walk down to nice section of pearl river. GREAT cheap dimsum just 5 mins walk north and a block or so west.

10/10 Excellent

KASH, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Bed
Is a great hotel with nice room and comfort bed, with east and west breakfast, will return to this hotel for fair in Pazhou.

8/10 Good

Glenn, Brisbane Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Fun Hotel
This hotel was fun as the entire hotel is like a royal palace including the rooms with gold inlay ed furniture and throne like chairs. Great value helpful staff good buffet breakfast and great value overall.

10/10 Excellent

iqbal, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beuatiful hotel
welll lit hotel and good staff helping staff

8/10 Good

Bryan, Taiwan

Liked: Cleanliness, staff & service, room comfort
Great location
located near tian he park ...also quite near to market

6/10 Okay

Verified traveler

Liked: Staff & service
Reasonable price
These is a reasonably priced option in China. Although my room was quite noisy. The wifi connection is only in the lobby and is not very strong. Staff are very helpful, but the rooms could do with a makeover.

4/10 Poor

Sandy, Hawaii

Disliked: Staff & service, property conditions & facilities, room comfort
What a first night at Nan Yang Hotel !!!!
Very bad condition hotel, old and stinky. Our toilet was flooded on the very first night, all the dirty stinky stuff filled up our bathroom floor...what a terrible scene...and the housekeeping staffs gossiped something bad about us in Chinese about that incident , luckily we understood all. Room was very old condition, no Wi-Fi and smell cigarette even it had sign No Smoking. I will never stay at Nan Yang Hotel again.

8/10 Good

Cleo, Singapore

Liked: Staff & service, room comfort
Hotel with a European touch
The interior design is not what you would expect when view from outside which is quite drab. Anyway, I like the 'golden'touch on the ceiling and everywhere in the furniture and walls. The colour match is soothing everywhere, but I find the bathroom walls are somewhat black in parts with either fungi or dirt. There is unpleasant touch of grime under the taps and everytime I use this toilet tap, I have to remember to lift the edges only when used.

2/10 Terrible

Abhishek, Indorem, india

Disliked: Staff & service, property conditions & facilities
Chepo management. Royal is just the name
Nothing in the hotel except the property is royal or even close to it. Very cheap non English staff... Nothing to do in the hotel no windows in the basic rooms..

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Good property, bad service, worst management
Hotel is totally inappropriate to stay as you don't even get more than 200 ml of water to drink complimentary as per hotel policies . Total Chinese speaking staff for foreigners it's a very problematic thing that for calling a plate or water bottle u need to spend 20-30 mins over the phone trying them understand what u need and how does that look like. Property is very golden and looks royal , yet the staff is not at all welcoming , everything in room is priced by hotel management , so u better be cautious using any as u never know what they might charge u. No recreation / no health club/ no activity to do except chess or cards . Internet is very very poor either in lobby or thru wire in room the speeds are so fluctuating that even google Denys to open homepage. Very unpleasant stay

8/10 Good

Lawrie, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good quick stay
great hotel, very helpful staff as they let me stay in a room at 7am on the day of check in as i came in early, rooms a little bit smelled of smoke, but overall great experience,

10/10 Excellent

lia, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
we loved our two nights at NAN YANG ROYAL HOTEL, we could not fault anything.. will stay there again.. thank you

6/10 Okay

J Parsa

Liked: Staff & service, room comfort
Star Rating
I think the hotel should realy be a 3 or 3.5 star. There is not swimming pool, and not even a small gym. No massage in the hotel. My main criteria being the location to be close to the trade fair Pazhou was well satisfied. No gym was really a burden and massage after a long day at the fair was an abtion needed.

4/10 Poor

chandra, Australia - VIC - Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Disrepair, Run-down, Horrible; Value: Excessive; Service: Inferior, Rude, Bad; Cleanliness: Filthy, Smelly, Grubby; I suggest paying a bit more and staying somewhere decent!

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
not recomanding it at all
small room, no window? asking for a room with window, they said you have to pay much extra. some of reception staff were very roude and not cooperative especially a girl called mia # 0066. the rest of staff were o.k.

10/10 Excellent

Wes, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good location
Hotel was very clean, lots of hot water, I did not have a window though in my entry level room which did not help with jet lag (12hr time difference for me). Nice pillows, super hard bed. No back on the desk chair (it was a stool) so bring a long ethernet cable so you can sit on the comfy chair. I'd stay again for sure, real close to Pazhou complex as well as walking distance to a convenience store, KFC, McDonalds, Pizza Hut and lots of local eateries.

6/10 Okay

CARLOS ALBERTO

Traveled with family
Liked: Room comfort
Disliked: Staff & service
BAD
es un engaño lo que ofrecen a lo que dan no esta bien la habitaCIÓN Y ES ANTIGUO EL MOBILIARIO
Stayed 11 nights in Oct 2019

6/10 Okay

Paolo

Business traveler
Liked: Cleanliness
Sotto le aspettative
Albergo di media qualità, il prezzo pagato imposto dal bisogno di camere durante la fiera di Canton. Niente di particolare anche se non ho riscontrato nulla di negativo, solo tanta mediocrità. Non ritornerò.
Stayed 3 nights in Oct 2019

8/10 Good

Yee Man

Business traveler
Liked: Cleanliness, staff & service
沒有窗戶的房間，稍劣！ 整體滿意的！
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from 李钦旭 on Aug 14, 2019
.

8/10 Good

LAI PING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整潔舒適, 服務良好
第二次入住了, 上次攞房時前枱總是找不到我的預訂, 不聽人提議用英文名字查找, 搞了半小時. 今次我強調是用英文名訂房的, 不用一分鐘就找到. 房間整體很好, 景觀就沒有, 隔音不太好, 還好鄰房很安靜, 就是床頭按電制的聲音也聽到. 自助早餐一般, 食物雖然有火熱着, 但在面的還是冷的. 服務員很幫忙, 借電話充電線很快送到.
Stayed 1 night in Apr 2019

8/10 Good

LAI PING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨整潔, 寬敞舒適
給回鄉証前台查找訂房時就只用中文名字查, 多次叫他們試用英文名字查也聽不進去, 訂房訊息給他們看(有訂房編號), 總說找不到, 又找酒店銷售部, 又叫我找訂購商, 最後花了差不多半小時, 再問我拿確認訂房訊息來看(已看了多次), 才驚覺訂單是用英文名字訂的, 就立即找到. 唉! 只自顧查找, 不聽人說, 早跟他說試用英文找就是不理會. 除此之外, 酒店卻非常滿意, 乾淨整潔, 寬敞舒適, 自助早餐也很不錯. 就是碰上交易會開幕, 酒店很多人, 吃早餐時找位置也較困難.
Stayed 1 night in Apr 2017

6/10 Okay

Aydin

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Otelin havalimanindan servisi oldugu yaziyordu, tercih sebeplerimizden birisi buydu ancak Guangzhou'ya varip oteli aradigimizda boyle bir hizmetlerinin olmadigini ogrendik. Bunu havalimaninda ogrenmis olmamiz cok buyuk talihsizlik, hem gidis hem donus icin taksi tutmak zorunda kaldik, toplamda 100 USD civarinda hesabimizda olmayan bir taksi parasi vermemiz gerekti.

8/10 Good

Chi Shing

Liked: Cleanliness, staff & service, property conditions & facilities
Good

6/10 Okay

jih-chun

Liked: Staff & service
Not bad at all
Not bad, but there's a ammonia smelling from toilet and spread into bedroom :(

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cómodo para gente de negocios
Ubicado en una buena zona, segura. Hotel normal pero buen desayuno y atención.

6/10 Okay

JINWOO, 한국

Liked: Cleanliness, room comfort
그럭저럭
객실만 크고 깨끗

8/10 Good

PEGGY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great hotel with nice room and great food.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seeing is believing
So different from the pictures seen at the website. Smell terrible due to uncleaness and day time noise due to the construciton of subway across the road. Mosquito come out due to uncleaness and window open.

2/10 Terrible

Anat, ראשון לציון

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
איך לא חזרתם אלי עד היום?!
שלחתם אותי למלון בשיפוצים. אישרתם הזמנה ללא ידיעת המלון! לא שהינו במלון ולו לילה אחד! עוגמת נפש גדולה...ובחוסר ברירה הזמנו במקום מלון יקר יותר ומרוחק יותר.....

4/10 Poor

shengyan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

luis, Jarabacoa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular
No tiene gym No tiene servicio de spa Es casi imposible cojer un taxi porque el hotel no ofrece taxi

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Zimmer ohne Fenster, sehr posh
Die hatten uns erst Raucherzimmer ohne Fenster gegeben, das braucht kein Mensch. Frühstück war mittelmäßig. Hotel ist sehr posh, viel (falsche) Goldverzierung und so. Wer so was mag, wird das toll finden. Zentrale Lage war prima.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

YM, Japan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
窓がない部屋は最悪です
深夜に廊下から部屋に大量の水が流れ込み部屋は水浸しになり、部屋を変わりました。スタッフは中国語しか話さず何を言っているのか分かりませんでした。もう泊まりたくありません。

6/10 Okay

alberto, lima

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
comidas
su desayuno es regular y su restaurante es muy chino debería tener comida mas variada

4/10 Poor

agshan, seoul, korea

Disliked: Staff & service
체크 인 후 방에 가보니 창문이 없습니다. 독방에 갇힌채 밤 낮이 없이 보낸 힘든 여정 이었습니다. 창문 있는 방으로 교체를 요구하자 1박당 200위안을 요구 하더군요.... 세상에.... 예약시 창문이 없다고 사전에 고지가 되었더라면 저는 이 호텔에 안 갔죠... 창문없는 호텔이라 수백번 이상 호텔을 이용 했지만 4성급 호텔에서 있을 수 없는 일이죠.. 참으로 답답 했습니다.

10/10 Excellent

jonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Marco, Santo André-SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom, voltarei!
Próximo aos pavilhões de exposição, sendo assim, taxi bem em conta (+/- RMB 25,00). Gerência muito atenciosa e instalações de muito bom gosto! Limpeza, arrumação e toalhas sempre em dia. Um bom restaurante que nos dá opção de alimentação ou um lanche quando chegamos tarde de compromissos. Com certeza retornarei em uma próxima viagem.

6/10 Okay

Verified traveler

Disliked: Staff & service
退房時東西遺漏在酒店，房務員不反應給我們
退房時東西遺漏在酒店，房務員不反應給我們，氣死了！！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゴージャス感を堪能
とにかくゴージャス　一度は経験してみてもいいかと。ホテルのレストランで中華の方はほとんど英語が通じないのは難点、隣のウェスタンスタイルは全員しゃべれるのに。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間太暗,但整體滿意