All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff was very helpful and hotel was spacious and clean.
Yen
Stayed 2 nights in Mar 2024
Response from Zak on Apr 1, 2024
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
The location is convenient, the room is clean, and the staff is polite.
Chi Kai
Stayed 1 night in Mar 2024
Response from Zak on Mar 11, 2024
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Teresa
Traveled with family
Feb 26, 2024
Liked: Amenities
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Teresa
Stayed 1 night in Feb 2024
Response from Zak on Mar 5, 2024
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
chung fai
Dec 26, 2023
chung fai
Stayed 3 nights in Dec 2023
Response from Zak on Jan 4, 2024
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Convenient location and easy access to shopping malls and airport but facilities a bit old
Jiajun
Stayed 10 nights in Dec 2023
Response from Zak on Dec 26, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Kuangchih
Dec 19, 2023
Kuangchih
Stayed 1 night in Dec 2023
Response from Zak on Dec 26, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Staff are very helpful, Zero Zhang went out of her way to help.
Rajesh
Stayed 8 nights in Oct 2023
Response from Zak on Nov 13, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
2/10 Terrible
Ching
Nov 5, 2023
Ching
Stayed 1 night in Nov 2023
Response from Zak on Nov 8, 2023
Thank you for choosing Sheraton Guangzhou Hotel for your stay and for taking the time to share your comments with us. We are sorry to hear that the unpleasant experience during your stay did not meet your expectations. We hope that this stay will not affect your trust and support. We sincerely hope that you will give us the opportunity to serve you again and we will be happy to serve you to create a comfortable and warm service experience. Wish you a happy life and good work!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
8/10 Good
Wing Yan
Oct 29, 2023
Wing Yan
Stayed 1 night in Oct 2023
Response from Zak on Oct 31, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
ARSENIOS
Oct 27, 2023
ARSENIOS
Stayed 5 nights in Oct 2023
Response from Zak on Oct 30, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Everything was great except the transportation to and from Canton fair. Did not expect this from sheraton. Has to wait for almost 1 hour to wait for the turn to sit in the hotel bus. Need to improve that. Otherwise the hotel was clean and close to shopping area.
Nabeel
Stayed 5 nights in Oct 2023
Response from Zak on Oct 24, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Chieh Liang
Sep 25, 2023
Chieh Liang
Stayed 2 nights in Sep 2023
Response from Winnie on Oct 17, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
8/10 Good
ming tak
Sep 21, 2023
ming tak
Stayed 2 nights in Sep 2023
Response from Winnie on Oct 17, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Good customer services, easy access to transport and shopping
Hock Lai William
Stayed 3 nights in Sep 2023
Response from Zak on Sep 19, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Hong Hueong
Sep 16, 2023
Hong Hueong
Stayed 3 nights in Sep 2023
Response from Zak on Sep 19, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Katharine
Sep 5, 2023
Katharine
Stayed 2 nights in Sep 2023
Response from Winnie on Oct 17, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
It was an awesome stay with Sheraton Guangzhou. We were amazed by the service of the housekeeper. Housekeeper went the extra Miles. The location was superb, easily accessible to the metro/ train.
LI HUI
Stayed 4 nights in Aug 2023
Response from Winnie on Aug 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Susan
Jul 20, 2023
Susan
Stayed 4 nights in Jul 2023
Response from Zak on Jul 25, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Chui Ping Catherine
Jul 16, 2023
Chui Ping Catherine
Stayed 1 night in Jul 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
8/10 Good
Yuk Sau
Jul 15, 2023
Yuk Sau
Stayed 1 night in Jul 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Wing Tak
Jul 13, 2023
Wing Tak
Stayed 3 nights in Jul 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
WEIBIN
Jun 26, 2023
WEIBIN
Stayed 3 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Tina
Jun 26, 2023
Tina
Stayed 2 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Man Wing
Jun 24, 2023
Man Wing
Stayed 1 night in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
8/10 Good
angeli
Jun 20, 2023
angeli
Stayed 1 night in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Nelly
Jun 18, 2023
Nelly
Stayed 2 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
8/10 Good
Che Sum Sam
Jun 16, 2023
Che Sum Sam
Stayed 2 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Yik Ying
Jun 14, 2023
Yik Ying
Stayed 1 night in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Hongkyoo
Jun 12, 2023
Hongkyoo
Stayed 3 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Abdulrahman
Jun 10, 2023
Abdulrahman
Stayed 1 night in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
10/10 Excellent
Mei
May 28, 2023
Mei
Stayed 1 night in May 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!