Outdoor pool, pool umbrellas, sun loungers

Reviews of Sheraton Guangzhou Hotel

5 out of 5
Sheraton Guangzhou Hotel
208 Tianhe Road, Tianhe District, Guangzhou, Guangdong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 367 out of 641 reviews" "
Rating 8 - Good. 215 out of 641 reviews" "
Rating 6 - Okay. 37 out of 641 reviews" "
Rating 4 - Poor. 15 out of 641 reviews" "
Rating 2 - Terrible. 7 out of 641 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and hotel was spacious and clean.
Stayed 2 nights in Mar 2024
Response from Zak on Apr 1, 2024
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Zak on Mar 25, 2024
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Chi Kai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient, the room is clean, and the staff is polite.
Stayed 1 night in Mar 2024
Response from Zak on Mar 11, 2024
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Teresa

Traveled with family
Liked: Amenities
-
Stayed 1 night in Feb 2024
Response from Zak on Mar 5, 2024
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Shuaiwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Zak on Feb 19, 2024
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

GEE KUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Jan 2024
Response from Zak on Feb 2, 2024
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

chung fai

Stayed 3 nights in Dec 2023
Response from Zak on Jan 4, 2024
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

8/10 Good

Jiajun

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and easy access to shopping malls and airport but facilities a bit old
Stayed 10 nights in Dec 2023
Response from Zak on Dec 26, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Kuangchih

Stayed 1 night in Dec 2023
Response from Zak on Dec 26, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

8/10 Good

Choi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Zak on Dec 26, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Wai Ying Tania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is nice and always offers help promptly.
Stayed 2 nights in Nov 2023
Response from Zak on Nov 23, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

ELLEN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and safe place.
Stayed 1 night in Nov 2023
Response from Zak on Nov 14, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Rajesh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful, Zero Zhang went out of her way to help.
Stayed 8 nights in Oct 2023
Response from Zak on Nov 13, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Stayed 2 nights in Nov 2023
Response from Zak on Nov 8, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

2/10 Terrible

Ching

Stayed 1 night in Nov 2023
Response from Zak on Nov 8, 2023
Thank you for choosing Sheraton Guangzhou Hotel for your stay and for taking the time to share your comments with us. We are sorry to hear that the unpleasant experience during your stay did not meet your expectations. We hope that this stay will not affect your trust and support. We sincerely hope that you will give us the opportunity to serve you again and we will be happy to serve you to create a comfortable and warm service experience. Wish you a happy life and good work!

6/10 Okay

Yanyan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
over all is ok
Stayed 6 nights in Oct 2023
Response from Zak on Nov 8, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Rajko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Zak on Oct 30, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

8/10 Good

Wing Yan

Stayed 1 night in Oct 2023
Response from Zak on Oct 31, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Oct 2023
Response from Zak on Oct 30, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

ARSENIOS

Stayed 5 nights in Oct 2023
Response from Zak on Oct 30, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Andor

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Zak on Oct 27, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Herve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel.
Stayed 4 nights in Oct 2023
Response from Zak on Oct 27, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Omri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Zak on Oct 27, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

6/10 Okay

Nabeel

Liked: Cleanliness, property conditions & facilities
Everything was great except the transportation to and from Canton fair. Did not expect this from sheraton. Has to wait for almost 1 hour to wait for the turn to sit in the hotel bus. Need to improve that. Otherwise the hotel was clean and close to shopping area.
Stayed 5 nights in Oct 2023
Response from Zak on Oct 24, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Chieh Liang

Stayed 2 nights in Sep 2023
Response from Winnie on Oct 17, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Chi Hin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free room upgrade
Stayed 2 nights in Sep 2023
Response from Winnie on Oct 17, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

8/10 Good

ming tak

Stayed 2 nights in Sep 2023
Response from Winnie on Oct 17, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Hock Lai William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer services, easy access to transport and shopping
Stayed 3 nights in Sep 2023
Response from Zak on Sep 19, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Hong Hueong

Stayed 3 nights in Sep 2023
Response from Zak on Sep 19, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Katharine

Stayed 2 nights in Sep 2023
Response from Winnie on Oct 17, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

LI HUI

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was an awesome stay with Sheraton Guangzhou. We were amazed by the service of the housekeeper. Housekeeper went the extra Miles. The location was superb, easily accessible to the metro/ train.
Stayed 4 nights in Aug 2023
Response from Winnie on Aug 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Susan

Stayed 4 nights in Jul 2023
Response from Zak on Jul 25, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

HANJIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的一次住宿体验
环境很不错
Stayed 1 night in Jul 2023
Response from Winnie on Jul 19, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Chui Ping Catherine

Stayed 1 night in Jul 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

8/10 Good

Yuk Sau

Stayed 1 night in Jul 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Wing Tak

Stayed 3 nights in Jul 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jun 2023
Response from Zak Zhang on Jul 13, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

8/10 Good

Thamer

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Wai Hong, North Point

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 2 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

WEIBIN

Stayed 3 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Tina

Stayed 2 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Man Wing

Stayed 1 night in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

8/10 Good

angeli

Stayed 1 night in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Nelly

Stayed 2 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

8/10 Good

Che Sum Sam

Stayed 2 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Yik Ying

Stayed 1 night in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Hongkyoo

Stayed 3 nights in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Abdulrahman

Stayed 1 night in Jun 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

10/10 Excellent

Mei

Stayed 1 night in May 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2023
Response from Zak on Jul 18, 2023
Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!