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Reviews of The Westin Tianjin

5 out of 5
The Westin Tianjin
No.101 Nanjing Road, Heping District, Tianjin, Tianjin

Reviews

8.4

Very Good

Rating 10 - Excellent. 71 out of 157 reviews" "
Rating 8 - Good. 58 out of 157 reviews" "
Rating 6 - Okay. 14 out of 157 reviews" "
Rating 4 - Poor. 3 out of 157 reviews" "
Rating 2 - Terrible. 11 out of 157 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lingli

10/10 Excellent

Hugh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
We loved our stay and the location was great. The kids loved the pool. We upgraded to the Club Room and it was well worth it.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Getaway
The location and the staff are absolutely amazing
Stayed 2 nights in Jun 2019

8/10 Good

Yong

Business traveler
Liked: Cleanliness, amenities
Excellent location but the staffs attendance levels to be further improved, looks like insufficient staffs to attend guests' needs. My experience is call to from room to operator, there is even no one pick up. Concierge is always no staffs there at least when I was there 2 times. Besides this, generally I am quite happy with the service from staffs...
Stayed 2 nights in Jun 2019

2/10 Terrible

Hans

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost nothing is working properly in the room. The food of breakfast is terrible. Air conditioner is noise all night and doesn’t work at all.
Stayed 1 night in Apr 2019
Response from Management Team on Apr 11, 2019
Greetings,Mr. Hans Thank you for choosing The Westin Tianjin for your recent stay and for your valuable feedback! First and foremost, please accept our apologies for the experiences that have given you a less than satisfactory impression,we Have noted your feedback and be assured they are a focus for the team. Please be assured that we are focused on continuous improvement of our guest experiences and this cannot be achieved without honest feedback such as yours. Thank you for your feedback again. we are look forward to seeing you again at The Westin Tianjin. Be Well Management Team

2/10 Terrible

Hugh, Los Angeles, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
VERY DISAPPOINTING! We stayed at this hotel two separate times in a one-week period (different room each stay). The overall impression is the management doesn't have a clue how to maintain the cleanliness of the rooms - certainly not sufficient to be "entitled to" the "Property Class" appearing on expedia for this Hotel. There were numerous places on the ceiling that indicated water damage (paint was blistering up), and the Shower/bath area had a "mature growth" of mold - not what I would expect from the Westin chain....... I will not be staying at this hotel again.
Stayed 1 night in Oct 2018

10/10 Excellent

Sang Keun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior Service! Nice Location! Very Good Gym!
Good Location. Very much appreciated service from the Front Clerk. Gym is superior. It would be better if I can have more Western Dishes in the breakfast
Stayed 1 night in Oct 2018

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time staying at a Westin strongly recommend.
Visited Tianjin for our Grandsons wedding & thoroughly enjoyed the experience..... The Head Waiter Jason was amazing, he was helpful, pleasant & efficient.... all the staff followed his lead & made our stay so enjoyable.
Stayed 5 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Catherine S Y

Liked: Cleanliness, staff & service, room comfort
Nice cosy hotel but it's a bit old and dated
Service was excellent but overall experience was not up to expectations. Room is a bit old and most importantly the room service is a mess. They don't even have one glass of white wine to serve. Steak was served without providing mustard and proper cutleries.
Stayed 1 night in May 2018

8/10 Good

Sally, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to city center
Wonderful service. Westin is a little outdated compared to the other hotels around the world. However, very comfortable and friendly staff.
Stayed 2 nights in Apr 2018

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were incredibly soft. Breakfast buffet was huge, multi-national, and delicious! Pool was beautiful and the exercise room was spacious and well equipped. The shower didn't drain and water wound up all over the bathroom floor. Staff were very responsive and came right up to clear the drain and bring all new towels.
Stayed 1 night in Feb 2018

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
I arrived at about 2:45 pm at the hotel to check in. Was told that the room was not ready and to return in an hour to collect the card key. I returned two hours later and the room was still not ready. It took another 20 minutes of waiting for the card keys to be issued to me. The toilet in the lobby was not kept clean. The floor area around the urinals were always wet. The lobby restaurant's service was almost non-existent. The waiters were not attentive and there was inadequate staff. The placement of the bowls and eating utensils were bad - not placed anywhere near the food. The wifi connection speed was extremely slow.
Stayed 2 nights in Dec 2017

10/10 Excellent

Ken, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Very nice hotel, at a good price. The rooms have a great view with full length windows. The staff were helpful with limited English. Fairly convenient location in the business centre, 5 minutes walk from the riverside or shopping areas.
Stayed 1 night in Dec 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
I have stayed at the Tianjin Westin a number of times during business travels. The front desk service is always excellent and the rooms clean and comfortable. The gym is excellent and bring your bathing suit... the indoor pool is beautiful and the water is kept in the high 80s (PH levels and water temp are updated daily and posted on the wall). There are a few interesting restaurants and a Starbucks close by as well. Great location.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aged five star hotel
This is our third time staying here and the hotel is getting an aged feel. But the price is reflecting its condition and we are ok with it.
Stayed 1 night in Aug 2017

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great！
Nice hotel, great location!
Stayed 2 nights in Aug 2017

10/10 Excellent

Leibo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at the center of the city
This hotel locates at the center of Tianjin, next to great sites for shopping, sight seeing and good food. Public transportation also is convenient. Room is clean and comfortable. Highly recommended.
Stayed 2 nights in Jul 2017

6/10 Okay

Alice, USA

Liked: Room comfort
Disliked: Cleanliness
Is this a Westin Hotel?
We have stayed at Westin Hotels in other cities in China with good experience, but this time obviously we made a mistake at selecting the right hotel in Tianjing. Arriving at 1:30pm and the room was not ready, the front desk girl told us it will be ready in 50 minutes. After 50 minutes, the room was still not ready. I had to check with them twice till finally they had a room for us. The condition and cleaness of the room was bad for a Westin hotel, I found hairs on the bath room floor and the toilet paper wasn't replaced. I called to ask for some toilet paper, a guy came without hotel uniform, knocked the door loudly and inpatiently with yelling some Chinese words. The taxi drivers around the hotel were terrible, my husband caught a taxi less than one mile away from the hotel and asking the driver to take him back to the hotel, the driver told him he didn't know where the hotel is. We checked out early next morning for our flight to Tokyo, only one girl working at the front desk, no bell man. We asked her if she can Call a taxi for us and she replied we have to do it by our own. It was 5:20 in the morning, we caught a taxi passing the street in front of the hotel, I knew the taxi charge from this hotel to the airport should be aroud 50 RMB, however the taxidriver charged us 94 .
Stayed 1 night in Jun 2017

2/10 Terrible

SAI

Disliked: Cleanliness, staff & service, property conditions & facilities
That's awful!!!
It's the worst experience I've ever had of staying at a so-called five stars hotel. I didn't even think it's a real Westin at the very beginning. I couldn't tell the guy standing at front door is from security or concierge. He's laid back, no service, not presentable and not in a professional way of talking to customers at all. Seemed he had never been trained up. During check-in, my shoes were unbelievably firmly stuck to the floor by very sticky purée or something spilled on the ground and no one noticed it till I voiced out. The most interesting part is 2 receptionists still standing behind the front desk even they heard my loud complaint that something disgusting on the floor bothering me SEVERAL times and I finally invited one of them to come out to look at it. Extremely hard for taxi driver to find and drop you off at the front door , very mess outside. It's a bad idea to choose this one to stay.

8/10 Good

A.Y.Chew, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to food area and a nice craft beer joint
The room was good, bed was comfortable and many Resturant and pub around this area.

6/10 Okay

Verified traveler

Liked: Room comfort

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located to Subway station, tourist places and malls. Great layout and space. Love the bed; it's one of the most comfortable beds in China. No free Wifi in the room though.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great location, friendly staff and great service with nicely decorated rooms and lots of space.

8/10 Good

Roger, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sourcing manager
Nice hotel, services and location.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yusuf, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin Tianjin, excellent hotel
I loved the my stay there. The staff were friendly and very helpful. I would stay there again.

8/10 Good

SHANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JIAMEI, AZ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin hotel in Tianjin
The hotel is very nicely located, room is clean and neatly made. The only issue is the space in front of the hotel, always full of cars, very hard to get into the hotel parking garage.

10/10 Excellent

Julia, South bend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel, great staff!

10/10 Excellent

AngelaZZZ

Liked: Cleanliness, staff & service, room comfort
Fantastic for couples
I like their restaurant at the first level. Nice cakes and sushi!

10/10 Excellent

Adalbert, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL IN TIANJIN
EXCELLENT HOTEL, FIRST CLASS

8/10 Good

richard

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast is great. The location isn't bad. We stayed in a suite and I highly recommend it. At a minimum, do a club room. The club lounge isn't the best I have stayed in, but it is fine. Definitely a must whenever you stay in China

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

DJ R

Liked: Cleanliness, room comfort
Disliked: Staff & service
City getaway
The hotel is beautiful and feels as you would expect a Westin to. The staff did not speak very good English and were not overly helpful or attentive. Getting transport from the hotel can be difficult.

10/10 Excellent

JB, USA - CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent hotel
This is one of the nicer hotels I stay in. I can't find anything wrong to report. For me, the location is perfect since my vendor's office is in the building next door. Otherwise, if you are looking for nightlife, I don't know if there is any close by.

10/10 Excellent

Con, Sydney / Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel close to all facilities
The Hotel was what you would expect from a 5 star Hotel

10/10 Excellent

Con, Sydney / Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I received all that I expected
I will use the Westin Hotel Chains on my next visit to China

6/10 Okay

Anne, Calif., USA

Near Town Center, very convenient.
It's a OK reasonably clean hotel, but it's over rated as a 5 stars. I wonder is there a system to rate hotels in China?

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Mold and Mold
This hotel has a very serious mold problem, that the staff pretends it does not exist. Carpets are old and need to be replaced.

10/10 Excellent

RF, calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin Tianjin - MUST READ REVIEW!
We started out with a mixed experience at the Tianjin Westin, we had some issues at the beginning of our stay hwoever after we alerted management, they made evey possible effort to ensure we completely taken care of. Our concerns were first handled by the rooms manager and then when we converyed our concrns the hotel Manager Kanbur Lee personally intervened and made completley sure every single one of our concerns were addressed. In fact they went above and beyond in every measure to ensure we were satisfied. Truly the manager considers this hotel his home as he lives there and his personaification of customer service and making sure customers are exceptionally happy is truly the mantra of the Westin Tianjin. My wife and I have stayed at five star resorts all over the world including at fairmonts, the Peninsula chain, on first class on the Queen Mary 2 and before we arrived at the westin Tianjin we were staying in the Penthouse suite at the Langham Place in Hongkong, yet the service provided by Kanbur and his team and how genuine they were in making sure our issues were resolved and taken care of above and beyond what we could have possibly expected set a new level of customer service experience for us. We will never forget the kindness and generosity shown to us by the Westin Tianjin. I must recommend this hotel to any traveler who wants to stay at a first class hotel who stands behind their product in every way. The way they took care of us wil never be forgotten.

10/10 Excellent

Theseus

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: State of the art; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate;

10/10 Excellent

Jimmy Super Guy

Liked: Cleanliness, staff & service, room comfort
Fantastic Hotel in a central location
The hotel is a premium luxury hotel, and while you can certainly find a cheaper hotel to stay at in Tianjin, paying $100 a night for a room at the Westin is a steal. The lobby was enormous and grandiose upon entering. The hotel staff speaks perfect English. The rooms were clean, modern, and very comfortable. I would recommend staying here whether on a business trip or for pleasure, if you find yourself in Tianjin.

10/10 Excellent

R., Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Top quality hotel - 5 star all around - reasonable priced with excellent service. Located in center of town, within walking distant from a lot of restaurant. Taxi service to shopping centers are well priced. Rooms are clean and in top condition. Much better that in 5 stars North American hotels

10/10 Excellent

Tony, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities