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Reviews of Leonardo Plaza Hotel Tiberias

Leonardo Plaza Hotel Tiberias
Habanim Street 1, Tiberias

Reviews

7.8

Good

Rating 10 - Excellent. 105 out of 291 reviews" "
Rating 8 - Good. 92 out of 291 reviews" "
Rating 6 - Okay. 55 out of 291 reviews" "
Rating 4 - Poor. 23 out of 291 reviews" "
Rating 2 - Terrible. 16 out of 291 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hersh, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from ממ on Feb 1, 2024
אורח יקרמודים לכם על המשוב החיובי נשמח לארח בכל עת בברכה,אבנר מלכה מנהל קשרי אורחים

10/10 Excellent

miryam

Stayed 1 night in Jan 2024

10/10 Excellent

Sami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly managed hotel
Stayed 13 nights in Sep 2023
Response from mm on Oct 19, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

8/10 Good

Emanuel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from mm on Oct 1, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

2/10 Terrible

Yakov

Disliked: Cleanliness, staff & service, property conditions & facilities
Air-conditioning in both of my rooms were not working. I went downstairs to complain a number of times and it was not repaired. I asked for other rooms, and was not given. So I asked for fans, since my kids were all sweating and my rooms were extremely hot (temperature was close to 100 that day) after begging for a while I got only 1 and later another one, which both were broken as well. (I wish I can post a videos clip from the fans) I needed to gown down late an night to ask for tape so I can do my own repairs. When I was downstairs 2 other guests complaining about the same issue. Not only don’t they have working AC in the rooms, the hallways the common areas are extremely hot as well.
Stayed 1 night in Sep 2023
Response from mm on Oct 1, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Avner Malca P.R. Managr

6/10 Okay

Hilary

Disliked: Staff & service
Adequate hotel, unfriendly staff
Good location on lakefront with nice pool area. Rooms clean but a bit tired looking. Breakfast had good choice but hot food was barely warm. Staff however were unhelpful and borderline rude. At check in we were given no information at all about the hotel, breakfast times, pool times etc. I asked about pool times and was told it was open until 7pm but when we went to the pool at 5.50 it was already closed. We had ordered a room with an extra bed, which was not provided and we had to ask for it. We were not given any information about parking and got a ticket and fine on our first day. Lifts were often busy and as well as other rude guests barging in front of us, we even had a staff member push in front of us to get in the lift. Overall hotel was adequate but rude staff would put me off staying with this hotel again.
Stayed 2 nights in Sep 2023
Response from mm on Sep 18, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

8/10 Good

SHLOMO

Liked: Cleanliness, staff & service
all good
Stayed 1 night in Sep 2023
Response from mm on Sep 10, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

2/10 Terrible

Hiba

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is noisy full of kids running around in hallways from early morning. Older room are so old, they look so dirty. Staff is not friendly.
Stayed 3 nights in Aug 2023
Response from ממ on Aug 24, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Avner Malca P.R. Managr

4/10 Poor

Sophia

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property requires some maintenance as the hotel has a smell to it from poor ventilation and aged facilities. Overall this hotel was too busy and noisy for our liking. The facilities were not great and we were not given any notice that certain swim hours are limited to only male or female guests. The breakfast was good.
Stayed 3 nights in Aug 2023
Response from ממ on Aug 24, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Avner Malca P.R. Managr

2/10 Terrible

talin

Traveled with family
Disliked: Amenities, property conditions & facilities
First of all hotel looks old which we were ok with. The amount of kids you see is crazy. No control during the rest hours. We stayed 3 nights were woken up twice by kids playing soccer in the hallway. Hotel staff doesn’t do anything about it. I wouldn’t consider staying there again.
Response from mm on Aug 19, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Avner Malca P.R. Managr

6/10 Okay

rochelle

Stayed 2 nights in Aug 2023
Response from צצ on Aug 24, 2023
אורח יקר ,מודים לכם על הדירוגנשמח לארח בכל עתבברכה,אבנר מלכה מנהל קשרי אורחים

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Number one service
Stayed 2 nights in Jul 2023
Response from mm on Jul 20, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

2/10 Terrible

Jose Ribas M

Stayed 1 night in Jun 2023
Response from mm on Jul 6, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Avner Malca P.R. Managr

8/10 Good

Gregory

Liked: Property conditions & facilities
A nice tourist hotel in a very good location. Right on the lake and a short walk from the promenade. Not luxury, but perfectly good. Only negative, filled with tour groups. We went down to breakfast just as about three bus loads of holy land tours arrived. Kind of a mob scene
Stayed 1 night in Jun 2023
Response from mm on Jun 26, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service
The hotel is centrally located for exploring Galilee. Make sure to opt for the sea view rooms!
Stayed 1 night in May 2023
Response from mm on May 29, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

Matty

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came with a baby. They were so accommodating & nice & offered to help in any way possible
Stayed 3 nights in May 2023
Response from avnermm on May 16, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from mm on Apr 4, 2023
אורח יקר,תודה רבה על המשוב החיובי נשמח לארח באהבה גם באירוח הבא בברכה,אבנר מלכה מנהל קשרי אורחים

8/10 Good

raisa

Stayed 1 night in Mar 2023
Response from mm on Apr 4, 2023
אורח יקר,תודה רבה על המשוב החיובי נשמח לארח באהבה גם באירוח הבא בברכה,אבנר מלכה מנהל קשרי אורחים

8/10 Good

Eunyoung

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023
Response from mm on Mar 9, 2023
אורח יקר ,מודים לך על הביקורת החיובית נשמח לארח באהבה בכל עת בברכה,אבנר מלכה מנהל קשרי אורחים

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, great location. Spectacular breakfast. Great service. Everything was perfect. Best hotel we ever stayed at in Tiberius. They really try to make sure you have the best vacation.
Stayed 2 nights in Feb 2023
Response from avnermm on Mar 2, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

Oscar, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location
Response from avnnermm on Jan 5, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

8/10 Good

DENISE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from avnermm on Jan 5, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

2/10 Terrible

Chaim

10/10 Excellent

Florence

Stayed 3 nights in Nov 2022
Response from ממ on Dec 5, 2022
אורח יקר ,מודים לכם על הביקורת החיובית נשמח לארח באהבה בכל עתבברכה,אבנר מלכה מנהל קשרי אורחים

10/10 Excellent

Vlad

Stayed 3 nights in Nov 2022
Response from mm on Dec 4, 2022
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

2/10 Terrible

Leon

Traveled with family
Disliked: Cleanliness
Hot water was not available, i did not stay for the night, the tv did not work, i checked in to another hotel the Setai
Response from mm on Nov 29, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Avner Malca P.R. Managr

10/10 Excellent

Fischel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!!!
Response from mm on Nov 9, 2022
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

6/10 Okay

Marty D., Carthage

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel itself was attractive in appearance . Room was clean and adequate space . Swimming pool and hot tub in spa area were 2 good amenities . Breakfast was Israeli as expected . Staff at front desk were nice but seemed overwhelmed by their system . Yom kipper complicated our stay there .
Stayed 4 nights in Sep 2022
Response from nn on Oct 6, 2022
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

4/10 Poor

Cornelius

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It’s neglected and it’s in great need of TLC. I will definitely go back to Tiberias and the area surrounding the sea of Galilee but I will not go back to Leonardo Plaza Hotel
Stayed 3 nights in Sep 2022
Response from mm on Sep 30, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Avner Malca P.R. Managr

6/10 Okay

Verified traveler

The room, on the top floor, had a great view but the hotel is dated. The air conditioning didn’t blow cold and the room felt musty.
Stayed 2 nights in Sep 2022
Response from mm on Sep 20, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Avner Malca P.R. Managr

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

katreen

Stayed 1 night in Sep 2022
Response from צצ on Sep 8, 2022
אורח יקר ,מודים לכם על המשוב החיובי נשמח לארח באהבה גם באירוח הבר בברכה, אבנר מלכה מנהל קשרי אורחים

6/10 Okay

Faigy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff is beyond amazing!!!! We had the hardest night and couldn’t find a hotel but they were super helpful!! About the cleanliness of the hotel it could use a real upgrade. Not the cleanest hotels I’ve been at, especially at that price bracket.
Stayed 2 nights in Aug 2022
Response from צצ on Aug 30, 2022
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

Israel

Stayed 2 nights in Aug 2022
Response from ממ on Aug 30, 2022
אורח יקרמודים לכם על הביקורת החיובית נשמח לארח באהבה גם באירוח הבא בברכה,אבנר מלכה מנהל קשרי אורחים

10/10 Excellent

rochelle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, lots of stuff for kids, very kid friendly staff and space. Had a great time
Stayed 2 nights in Aug 2022
Response from nn on Aug 25, 2022
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

Orly

Stayed 2 nights in Aug 2022
Response from ממ on Aug 16, 2022
אורח יקר מודים לכם על הביקורת החיובית נשמח לארח באהבה גם באירוח הבא בברכה, אבנר מלכה מנהל קשרי אורחים

6/10 Okay

Osnat

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There is NO parking’ you should have let me know,
Stayed 2 nights in Jul 2022
Response from ממ on Aug 10, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Avner Malca P.R. Managr

8/10 Good

Steven

Stayed 2 nights in Jul 2022
Response from ממ on Jul 23, 2022
אורח יקר מודים לכם על הביקורת נשמח לארח באהבה גם באירוח הבא בברכה, אבנר מלכה מנהל קשרי אורחים

8/10 Good

Baruch

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from ממ on Jul 4, 2022
אורח יקר , מודים לכם על הביקורת נשמח לארח באהבה גם באירוח הבא בברכה, אבנר מלכה מנהל קשרי אורחים

10/10 Excellent

Oria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from mm on Jun 30, 2022
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

Moises

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, great meals. Sometimes had to wait a long time for elevator. Difficult to open sliding doors.
Stayed 3 nights in Jun 2022
Response from mm on Jun 30, 2022
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

Tzina

Stayed 1 night in Jun 2022
Response from ממ on Jun 26, 2022
אורח יקר , מודים לכם על הביקורת החיובית נשמח לארח באהבה גם באירוח הבא בברכה, אבנר מלכה מנהל קשרי אורחים

10/10 Excellent

Eddie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overlooking the Sea of Galilee, great view!
Stayed 1 night in Jun 2022
Response from mm on Jun 16, 2022
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

KHALIL

Traveled with family
Liked: Cleanliness, staff & service, room comfort
the view is excellent, the breakfast delicious
Stayed 1 night in Apr 2022
Response from mm on Jun 16, 2022
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

arthur

Stayed 1 night in May 2022
Response from mm on Apr 24, 2023
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

6/10 Okay

Shirley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2022
Response from ממ on Aug 10, 2022
אורח יקר מודים לכם על הביקורת נשמח לארח באהבה גם באירוח הבא בברכה אבנר מלכה מנהל קשרי אורחים

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who show they care about their guests and offer stellar service!
Stayed 1 night in Jan 2022
Response from avnermm on Jan 30, 2022
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

ben

Stayed 1 night in Nov 2021
Response from nn on Dec 5, 2021
אורח יקר , מודים לכם על הביקורת החיובית נשמח לארח באהבה גם באירוח הבא בברכה, אבנר מלכה מנהל קשרי אורחים

8/10 Good

Seifan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great room. Dinner was a disappointment. Especially like to mention Avner from costumers service. He was especially forthcoming and excel with his efforts to allow the best stay.
Stayed 1 night in Nov 2021
Response from mm on Nov 13, 2021
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager

10/10 Excellent

Nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from ממ on Oct 26, 2021
אורח יקר, מודים לכם על הביקורת החיובית נשמח לארח באהבה גם באירוח הבא בברכה, אבנר מלכה מנהל קשרי אורחים