Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
78% of guests recommend
3.9 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, D.C.

Nice hotel close to shopping districts

Posted Nov 22, 2014
Pros: Staff was incredibly polite and helpful.
Cons: The walls are thin, can hear neighbors clearly.
Location: Near center of the city, closest thing is shopping, but also close to train and bus stations.
Spent seven nights there for a conference in the city.
1 out of 5
by A verified travelerfrom qld

Nosie

Posted Nov 21, 2014
The first impression was bad, as the woman on reception was rude. The room looked ok but it was so noisey that u could hear everything, even people using their toilets. It was just terrible worst sleeps ever. On the plus side it was in a great spot. And it's a beautiful city.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom denver

Good for the price and location.

Posted Oct 17, 2014
Great front desk attendant! Room was ok nothing fancy but clean and comfortable.
3 out of 5
by A verified travelerfrom New England, USA

Ok hotel.....very small bathroom, not comfortable

Posted Oct 7, 2014
The hotel staff is just ok......bathroom is soooo small, can't even pick up item dropped. This a budget hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money, but...

Posted Sep 23, 2014
Good luck with a wake up call. I had asked for a 7.15am wake up call in order to get a flight. They forgot to do it -and I missed my flight!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value

Posted Sep 9, 2014
Pros: Location
Location: Right in the centre of town so a very good location
Nice hotel, good value for money and a great location.
5 out of 5
Recommended
for Everyone
by A verified traveler

A great hotel that has excellent and helpful staff

Posted Sep 3, 2014
I stayed at the hotel for two days and had a great experience. I will come to the hotel again if I visit Lugano next time.
3 out of 5
Recommended
for Students
by A verified travelerfrom chicago

great location

Posted Aug 15, 2014
Pros: price was right
Cons: ....?...
Location: great location close to everything
quick stay .Close to everything. nice and clean rooms.pleasent staff
2 out of 5
Recommended
for Overnight Stay Before Destination
by Mikefrom Switzerland

Good for one night

Posted Aug 11, 2014 on Hotels.com
Well situated in Lugano. But train tracks go underneath the hotel. Train rides start around 6 in the morning till midnight and you hear and feel them. Loud A/C in the room, wet towel in the shower. Otherwise cute little room, beds are fine, TV ok. Has a small gym, sufficient for on the road workouts, big plus for me.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Good location, that's all

Posted Jul 12, 2014 on Hotels.com
The hotel is right next to a tram to train station and city center, which is great. However, first, they close the counter after 11 PM and opens again at 7 AM. Therefore, if you want to come later than 11PM, you should make a appointment before you come, which is not mentioned on the details on Hotels.com webpage.