Ratings based on 30 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Lakes
Nice hotel near the lakePosted Aug 24, 2014
Pros: Garaging and the staff on reception. The bedrooms were also very good.
Cons: Dining facilities and use of the proper bar area.
Location: Boat trips on the lake and you are able to hire boats for your own use. Good if you like anything to do with water. Ice cream along the promenade,
The hotel is in two parts. The reception area and bedrooms were excellent. The staff were particularly good. The building on the other side of the busy road was a different matter. This building houses the much heralded bar and the dining facilities. The only bar that was open was the lakeside bar with limited staff and the only dining facility was the terrazzo area. A little chilly on the. Ignite we were there. The staff were curt and not very helpful. For example for an hotel of this class I would expect more than 1 red and 1 white wine to be available by the glass. The food was mediocre. The garaging facilities were excellent.
Recommendedby A verified traveler
Posted Oct 31, 2013 on Hotels.com
Posted Sep 30, 2013 on Hotels.com
for Familiesby James from New York
Terrific location, great townPosted Sep 11, 2013
Pros: Easy walking distance to town. First class staff, amenities, accomodations. Terrific!
Location: Shop in town, and make sure to take a sightseeing boat ride on Lake Lugano. Alot of great restaurants as well.
The location was stunning, the staff superb, the free breakfast incredible, the town and shopping lovely. The staff could not do enough for us. The amenities are first class. Would rate a 10 if I could.
for Everyoneby Alex from NJ
Grand Hotel Eden LuganoPosted Jul 28, 2013
Pros: Excellent hotel with beautiful view, helpful staff and nice room in a dream location.
Cons: My room rate included breakfast however basic things like eggs to order or fresh juice will cost additional money despite very pricey room rate.
Location: Location is perfect but not much things to do.
Excellent hotel with beautiful view, helpful staff and nice room in a dream location.
for Everyoneby tanya
Paradiso/LuganoPosted Jul 4, 2013
I just spent one night in this hotel but had a great lake view room. Nice hotel, comfortable room. The shower unfortunately wasn't very nice in terms of the water flow. Breakfast was included and the lake front terrace of the restaurant was great.
by A verified traveler
Nice location; disappointing roomsPosted Apr 24, 2013
Pros: Very nice location
Cons: Room very disappointing and no arrival/lobby experience.
Location: Very nice location.
Great location but an older hotel design and very disappointing room and decor in particular for the price of over Euro 300.
for Everyoneby Becker from Saudi Arabia
Beautiful viewPosted Oct 30, 2012
Probably the most beautiful view in Lugano. Great hotel overall, but they really need to add some technology, very old style with no technology what so ever.
Recommendedby Richard F
Views Magnificent and close to LakePosted Oct 21, 2012 on Hotels.com
for Everyoneby A verified traveler from Curitiba, PR - Brazil
Great hotelPosted Sep 10, 2012
Dinner excellent food and view of the lake Lugano.. Breakfast: soso Room: excellent