Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Lakes

Nice hotel near the lake

Posted Aug 24, 2014
Pros: Garaging and the staff on reception. The bedrooms were also very good.
Cons: Dining facilities and use of the proper bar area.
Location: Boat trips on the lake and you are able to hire boats for your own use. Good if you like anything to do with water. Ice cream along the promenade,
The hotel is in two parts. The reception area and bedrooms were excellent. The staff were particularly good. The building on the other side of the busy road was a different matter. This building houses the much heralded bar and the dining facilities. The only bar that was open was the lakeside bar with limited staff and the only dining facility was the terrazzo area. A little chilly on the. Ignite we were there. The staff were curt and not very helpful. For example for an hotel of this class I would expect more than 1 red and 1 white wine to be available by the glass. The food was mediocre. The garaging facilities were excellent.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2013 on Hotels.com
5 out of 5
Recommended
by Ron

This traveler left a rating score only Posted Sep 30, 2013 on Hotels.com
5 out of 5
Recommended
for Families
by James from New York

Terrific location, great town

Posted Sep 11, 2013
Pros: Easy walking distance to town. First class staff, amenities, accomodations. Terrific!
Cons: Nothing.
Location: Shop in town, and make sure to take a sightseeing boat ride on Lake Lugano. Alot of great restaurants as well.
The location was stunning, the staff superb, the free breakfast incredible, the town and shopping lovely. The staff could not do enough for us. The amenities are first class. Would rate a 10 if I could.
5 out of 5
Recommended
for Everyone
by Alex from NJ

Grand Hotel Eden Lugano

Posted Jul 28, 2013
Pros: Excellent hotel with beautiful view, helpful staff and nice room in a dream location.
Cons: My room rate included breakfast however basic things like eggs to order or fresh juice will cost additional money despite very pricey room rate.
Location: Location is perfect but not much things to do.
Excellent hotel with beautiful view, helpful staff and nice room in a dream location.
4 out of 5
Recommended
for Everyone
by tanya

Paradiso/Lugano

Posted Jul 4, 2013
Pros: View
Cons: Shower
I just spent one night in this hotel but had a great lake view room. Nice hotel, comfortable room. The shower unfortunately wasn't very nice in terms of the water flow. Breakfast was included and the lake front terrace of the restaurant was great.
3 out of 5
by A verified traveler

Nice location; disappointing rooms

Posted Apr 24, 2013
Pros: Very nice location
Cons: Room very disappointing and no arrival/lobby experience.
Location: Very nice location.
Great location but an older hotel design and very disappointing room and decor in particular for the price of over Euro 300.
5 out of 5
Recommended
for Everyone
by Becker from Saudi Arabia

Beautiful view

Posted Oct 30, 2012
Probably the most beautiful view in Lugano. Great hotel overall, but they really need to add some technology, very old style with no technology what so ever.
5 out of 5
Recommended
by Richard F

Views Magnificent and close to Lake

Posted Oct 21, 2012 on Hotels.com
Extremekly Good
4 out of 5
Recommended
for Everyone
by A verified traveler from Curitiba, PR - Brazil

Great hotel

Posted Sep 10, 2012
Dinner excellent food and view of the lake Lugano.. Breakfast: soso Room: excellent