Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
5.0 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by Tricia from Brisbane Australia

Wonderful hotel with equally wonderful staff.

Posted Jan 3, 2014
Pros: The beds, the quiet and the efficieny of the staff.
Cons: Nothing everything was perfect
Location: We took the city train tour which was nice after walking around all the shops. We were going to go up to Mount Bre but it was a bit to cold.
This hotel ticked all my boxes with free wifi and comfort. The staff went out of their way to help with anything requested. When booking our trnasfer to Malpesa the car arrived early. The room was fantastic two bathrooms both equally set up. The bed was the best we had slept in over a one month stay in Italy, Germany and Switzerland. The balcony was well set up and the grounds were beautiful with the christmas lights all set up. The meals were fantastic and service second to none. Although a little way from the city it was wonderfully quiet and the stroll into the main area a delight as you walk through lovely parks and on the waterfront. A wonderful city to visit and a great hotel to stay in. We stayed in a Junior suite and couldn't have asked for a more luxury stay.
5 out of 5
for Overnight Stay Before Destination
by A verified traveler

Just superb

Posted Jun 2, 2012 on Hotels.com
We have stayed in many luxury hotels in all of Europe but this was the best ever in all catagories. Planning another longer stay for next year.
4 out of 5
for Everyone
by A verified traveler

Nice hotel

Posted May 3, 2012
Pros: room decor
Location: Walking distance from the lake
Hotel was nice with friendly staff. The decor of the room was good and very unique.
5 out of 5
by A verified traveler from Northern Ireland

Fantastic hotel

Posted Aug 13, 2007
All rooms have stunning views, and the service is excellent. The food is exquisite for sure, (but a little pricy). The hotel is a good 15 minutes walk form the main part of Lugano, which make it acceptably quiet at night. It also has lush gardens with ample sunbathing facilities and a private lido on the shore. A most agreeable place to stay.