Ratings based on 29 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Staff and Great Hotel

Posted Jul 4, 2014
Pros: Extremely nice staff, nice room, comfy bed, hotel is really in nice shape, breakfast was very good.
Location: This is a good location outside of the city center, but close to the lake. Paradiso train station is convenient from this location.
When I arrived at the hotel, the reception had me booked with twin beds instead of a double bed and asked if this was correct. I said it was not and they switched me to a double bed with zero hassle and said they had these types of incidents before from U.S. bookings. Well, when I later looked at my itinerary, it turned out they were correct that I had booked a double *room*, twin *beds*. I can now see what happened. Twin beds is listed in smaller text below double room on the listing for this hotel. Most listings that say double mean both the room and bed. Something I'll pay more attention for in the future. My fault. Anyway, I was extremely pleased with the polite and friendliness of the staff that fixed what turned out to be a problem that I created. Thanks!
5 out of 5
Recommended
for Couples
by Jeff from La Jolla CA

Excellent hotel for touring couple

Posted Oct 4, 2013
Pros: Very convenient for walking and taking care of car,
Cons: Worked out perfectly for our needs.
Location: Walk to the city center and lakeside parks. Enjoy the charm of Lugano which is combines the best of chic Italy and Switzerland.
Lovely hotel, convenient access by car and by foot , (free) parking, easy walk to lake and city center. Excellent breakfast buffet.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Sep 30, 2013 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel,great location

Posted Sep 24, 2013
Enjoyed my 3 days in Lugano, nice view ,good breakfast:)
4 out of 5
Recommended
by bruce

This traveler left a rating score only Posted Sep 16, 2013 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified traveler

summer redecoration made it disappointing

Posted Aug 8, 2013
The staff were very pleasant and the hotel bar and breakfast room looked nice and comfortable. I was only here for one brief night, but was very disappointed to open my curtains to be confronted with heavy scaffolding right outside my window. I also put the do not disturb note on my door while I took a shower - and was pretty irritated that nonetheless someone knocked on my door (a member of staff).
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jul 15, 2013 on Hotels.com
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jul 7, 2013 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Ria from Jakarta

Conveniently located hotel

Posted Jun 18, 2013 on Hotels.com
Good stay
5 out of 5
Recommended
for Business Travelers
by Hazza from London

Great hotel

Posted Jun 12, 2013 on Hotels.com
We had a wonderful time at this hotel. Very friendly and helpful staff, great atmosphere in the spcaious common areas, a comfortable and well-furnished room. Definitely a place I'd come back to again.