Ratings based on 63 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
95% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with good location

Posted Jul 18, 2015
We stayed in this hotel during a very hot period so not having air conditioning was a problem. The ceiling fans would have been fine for other times. Our spacious room was on a busy corner so with windows opened, there was lots of noise. Light sleepers should ask for a quiet spot. The room was very basic but exceptionally clean and the bed was very comfortable. Breakfast was also very basic, generally just OK. The staff were wonderful and helpful with directions and information.
1 out of 5
by A verified traveler from 東京

室内にアリ(蟻)次々に現れ歩き回る!朝食会場も同様!責任者の謝罪なし!

Posted Jul 17, 2015
Pros: 立地
Cons: まず、ホテル建物の、根本的な改善。 また、マネージャーの対応。ホテル施設の欠陥で客に迷惑をかけたのなら、謝罪の言葉・態度をとるべき。
Location: 市内中心部、大通り沿い、バス停目の前。
シングル、最上階のエアコン付、バルコニー付の部屋。Room.No. 56。エアコンは古くて見た目も汚い。リモコン使用方法の案内通りに使用しても、温度設定も風量も全く変更できず調節が効かない。気温30度超えの日だったが、エアコンをつけると室内が寒くなりすぎ、消すとすぐに室温があがってしまう。 しかし何より最悪なのが、部屋にアリが現れ歩き回っていること。当初は、チェックイン時バルコニーへ出る窓が開いていたので、そこからアリが室内に数匹侵入していて、捕まえればいなくなるものと思っていた。しかし、窓を閉め何時間たっても、床を見るたび次々数匹ずつ発見する。最上階の部屋だが、どうやら壁・床などにアリの通り道があるらしく、チャックインから7時間の間に40匹以上は発見・処分した。 どうすべきか思い悩み、食事や風呂、寝ることなど何も出来ないまま結局夜中の1時半過ぎ、フロントの夜間担当スタッフに部屋のチェンジをお願いした。その男性スタッフはすぐに事情を察して謝罪し、全力で他の部屋を探して荷物運びを手伝うなどしてくれた。しかし、その部屋は広いもののエアコンなく、天井のファンは電気を消すと停止するので寝苦しかった。結局チェンジ後に軽い食事・風呂などをアリの不安を抱えたまますることとなり、睡眠時間はほんの2、3時間だった。 翌朝フロントへ行くと、チャックイン時対応した女性スタッフがマネージャーらしく、変更後の部屋はどうかと聞いてきたので、アリはいなさそうだと言うと、それは良かったと謝罪の言葉もない。3泊の予約だったがチェックアウトしたい旨伝えると、考え直せというので、朝食を食べながら考えると答えたが、朝食会場の壁際の席に座ったところ、なんとそこにもアリが次々と、テーブルのすぐ脇の壁を歩き続けていた。朝食後、「朝食会場にもアリが沢山歩いていた。」と言うと、マネージャーはただ一言、チェックアウトの時間を言うのみ。 その後急いで、2泊分の新たなホテルを探して予約し、荷造りしてチェックアウトしに行くが、そんな状況にも関わらず、マネージャーは謝罪の言葉をとうとう一度も発せず、険悪な雰囲気で、しっかり1泊分請求された。あり得ない。 毎年欧州周遊旅行をしているが、ワースト3に入る最悪のホテル・経験で、高い宿泊代に全く見合わないホテルである。ホテル案内には「リノベーション済」と宣伝しているが、何を言わんやである。
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, very central and close to the lake

Posted May 27, 2015
Stayed for a long weekend. The hotel is very central and close to the lake. Staff is very friendly. Perfect for a stroll through the city as well for excursions to Mont Bre, Gandria etc. The price included a breakfast buffet that was very good. Some items had to be purchased extra (such as scrambled eggs) but we were very contended with the variety of the buffet.
3 out of 5
Recommended
for Families
by A verified traveler

Clean convenient hotel

Posted Apr 10, 2015 on Hotels
5 of us shared 2 adjoining (but not connecting) rooms with shared bathrooms. We never had any problems accessing the bathroom and showers even though there were others on our floor (the sinks within the rooms themselves helped). The rooms were very clean and comfortable. The front desk was incredibly helpful and knowledgeable. The restaurant was pretty good although had a limited menu (a little bit hard with children). Breakfasts were pretty good. The hotel was located very conveniently to the lake and the piazzas/older areas.
4 out of 5
Recommended
for Couples
by Maria from Stockholm

Centralt

Posted Apr 5, 2015 on Hotels
Centralt läge, nära till vattnet och shopping. Få parkeringar som hotellet har vi hänvisades till ett parkeringsgarage ca 100 meter bort. Vi bodde på våning ett och stördes lite av trafik och prat utanför.
4 out of 5
Recommended
for Business Travelers
by Maciej from Poland

Cozy hotel in the heart of Lugano.

Posted Mar 27, 2015 on Hotels
Cozy hotel in the heart of Lugano, across the street from the Convention Centre. Tiny, but clean, rooms and nice staff make this hotel a great choice for business trips. A few good places for dinner around the corner. Ideal for people who just need a place to crash after a long day.
1 out of 5
by A verified traveler from NAPOLI

DELUSIONE

Posted Mar 11, 2015
Pros: niente
Cons: tutto
Location: CASINO'
La mia ennesima esperienza con expedia non si è tradotta nella soddisfazione che generalmente accompagna il mio rientro dai viaggi. L'albergo da subito ha dimostrato scorrettezza per aver comunicato un disservizio dell'ascensore per il quale ci hanno riservato una camera al secondo piano; purtroppo la camera era angusta e senza bagno ma solo con un lavabo in camera, tipo stanza militare. Dopo mia insistenza ci hanno dato una stanza superior al quarto piano "a piedi", con bagno; peggio che andar di notte; stanza piccola, angusta, poca illuminazione, senza frigobar, bagno scarno e senza asciugamani per due. Praticamente Hotel a mezza stella o giù di li. P.s. Il prezzo per la camera superior ovviamente, neanche a dirlo, è stato più alto di quello pattuito (176,00 Euro una notte). Chist' sò pazz !!!!!!!!
3 out of 5
Recommended
for Couples
by Rainer from Zürich

Mässig, nicht unbedingt zu empfehlen.

Posted Mar 10, 2015 on Hotels
Zimmer mit Bad/WC auf Etage "gewöhnungsbedürftig". Sauberkeit WC ungenügend. Rauchgeschmack (Zigaretten) im Zimmer; Zimmerwechsel allerdings problemlos möglich; Personal sehr freundlich; Umgebung relativ laut vom Verkehr; Lage sehr zentral.
3 out of 5
Recommended
for Everyone
by A verified traveler from Perugia

Albergo situato in ottima posizione

Posted Feb 27, 2015
Sul lungolago. Le camere sono state rinnovate di recente. A parte l'ascensore inservibile per via dei lavori, il vero problema è il bagno: per alcune camere è esterno, in condivisione. Noi abbiamo preso una camera con bagno interno: piccolissimo, con porta trasparente e aeratore statico... In pratica una "camera a gas". Al ristorante abbiamo mangiato discretamente,a l'atmosfera è fredda e impersonale. Peccato!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 19, 2015 on Hotels