This is a fairly nice hotel in downtown Lugano, a few blocks away from the lake shore. The staff is very friendly, and the rooms are clean and cozy, but not particularly luxurious. They come with very simple beds, table and chairs, a sink, a table fan, a wardrobe, and a tv. The showers and toilets are in the hallway. This is a bit unusual for people used to international hotels, but common in Europe, and did not cause an inconvenience during my week long stay.
A breakfast buffet is provided, and consists of a selection of cold cuts, cheeses, breads, yogurts, juices, cereals, and fruit. Cooked breakfast is available for purchase, as is room service and other meals.
This was one of the cheaper options available when I was looking for hotels, and with that in mind it's very satisfying. It does a good job of giving you easy access to central Lugano, but the hotel itself is not an attraction.