Balcony

Reviews of Hotel Pestalozzi Lugano

2 out of 5
Hotel Pestalozzi Lugano
Piazza Indipendenza 9, Lugano, TI

Reviews

8.2

Very Good

Rating 10 - Excellent. 119 out of 359 reviews" "
Rating 8 - Good. 171 out of 359 reviews" "
Rating 6 - Okay. 52 out of 359 reviews" "
Rating 4 - Poor. 10 out of 359 reviews" "
Rating 2 - Terrible. 7 out of 359 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Stayed 1 night in Nov 2023
Response from Manuela on Jan 11, 2024
Dear Dan,thank you for your great review. We are happy that you enjoyed all around your stay and hope to see you soon again.Kind regards,HOTEL PESTALOZZI LUGANOFam. Fadani & the Pestalozzi team

10/10 Excellent

Karim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Very comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Enjoyed the park . Room is very clean!
Stayed 1 night in Sep 2023

8/10 Good

David, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location. If you have to stay overnight in Lugano this is a convenient location. the Hotel is under some renovation now. The shower is good. It is a good value for staying in Lugano.
Stayed 1 night in Feb 2023

6/10 Okay

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good position, small rooms, not fancy, very friendly and helpful staff, good buffet breakfast, no hot food
Stayed 1 night in Jan 2023
Response from Manuela on Jan 15, 2023
Dear Nicola,thank you for your review. We are happy that you appreciated our friendly team, the inviting breakfast buffet and the central position. If you miss something on our breakfast buffet as scrambled eggs, ecc. just ask our team and we prepare it fresh for you.Hope to see you soon again. Kind regards,HOTEL PESTALOZZI LUGANOFam. Fadani & the whole team

8/10 Good

diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, close to bus lines. Dining room is large and airy. Menu is way out of date and cooking is disappointing. Self-serve breakfast excellent. Other meals very plain and drab.
Stayed 3 nights in Oct 2022

10/10 Excellent

Craig C

Stayed 3 nights in Sep 2022
Response from Manuela Fadani on Oct 8, 2022
dear Craic CThank you for your 10-points-review. We are happy that you enjoyed your stay all around in our hotel in the center of Lugano and hope to see you soon again.Kind regards,HOTEL PESTALOZZI LUGANOFam. Fadani & the whole team

6/10 Okay

Chloe

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Didn't disclose well enough that there will not be AC included unless you pay for an "AC" room. When looking at amenities, AC is included (but this apparently is just for the overall hotel, not your specific room).
Stayed 4 nights in Jul 2022
Response from Manuela Fadani on Aug 16, 2022
Dear Chloe, thank you four your review. We are sorry that you missed the detail of the room description for the air condition. For a next stay we recommend you to book the category MODERN - completely renovated and with air condition. Kind regards from Lake Lugano HOTEL PESTALOZZI LUGANO Manuela Fadani, manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another lovely stay
It was lovely to be back again. We rebooked again as we enjoyed this hotel. Very friendly greeting from the staff, and very helpful polite and professional. We will be back.
Stayed 2 nights in Jul 2022
Response from Manuela Fadani on Aug 16, 2022
Dear Lee Thank you so much for your 10 point review. We are happy that enjoyed your stay all around and hope to see you soon again. Kind regards, HOTEL PESTALOZZI LUGANO Fam. Fadani & the whole team

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
The hotel and restaurant need to be updated very bad . The rooms clean and very small.
Stayed 2 nights in Jul 2022
Response from Manuela Fadani on Jul 30, 2022
Dear Amanda, thank you for your review. For a next stay we recommend you to book one of our complete renovated rooms of the category COMFORT. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani, manager

8/10 Good

Charles Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good--near everything, and the staff was very helpful.
Stayed 2 nights in Jun 2022
Response from Manuela Fadani on Jul 30, 2022
Dear Charels Sean, thank you so much for your review. We are happy that you enjoyed your stay and appreciated the excellent position of our hotel in the heart of Lugano as well as our helpful team. We wish you a great summer. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani & the whole team

6/10 Okay

julia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice location by park
Nice location. Good choice at breakfast Decor dated.
Stayed 1 night in May 2022
Response from Manuela Fadani on Jun 25, 2022
Dear Julia, thank you for your review. We are happy that you appreciated our central location and the rich breakfast buffet. For a next stay we recommend you to book one of our renovated COMFORT rooms. Have a great summer! Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani, manager

8/10 Good

Mauricio, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, the staff are attentive and you can’t beat the location.
Stayed 2 nights in Apr 2022
Response from Manuela Fadani on May 10, 2022
Dear Mauricio, thank you for your positive review. We are happy that you appreciated our friendly team and the great location. Hope to see you again. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani, manager

10/10 Excellent

Ashley

Stayed 1 night in Jan 2022

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near town and the staff was very helpful.
Stayed 1 night in Nov 2021
Response from Manuela Fadani on Jan 9, 2022
Dear Lara, Thank you for your excellent review. We are happy that you enjoyed your stay all around and hope to see you soon again. Kind regards and our best wishes for a great 2022. HOTEL PESTALOZZI LUGANO Fam. Fadani & the wole team

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Property is simple, clean and extremely well located. If you know what you are going to get you will be very happy.
Stayed 1 night in Nov 2021
Response from Manuela on Nov 13, 2021
Dear Sandro, Thank you so much for your excellent review. We are happy that you enjoyed your stay at our hotel in the centre of Lugano and that you appreciated the cleaniness and friendliness of our team. Hope to see you soon again - perhaps in winter for the Christmas shopping. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani, manager & the team

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Manuela Fadani on Jul 24, 2021
Buongiorno Irma Danke für Ihre positive Bewertung. Wir freuen uns auf einen erneuten Besuch. Sonnige Grüsse HOTEL PESTALOZZI LUGANO Fam. Fadani & das ganze Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es extremadamente limpia. El desayuno muy bueno.
Stayed 1 night in Jun 2021
Response from Manuela on Jul 11, 2021
Gracias por su gran valoración de 5 puntos. La limpieza es muy importante para nosotros, especialmente en la época actual. Nos complace que haya disfrutado del rico desayuno buffet. Saludos soleados y espero verlos pronto HOTEL PESTALOZZI LUGANO Fam. Fadani y todo el equipo

8/10 Good

Gleb

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Lugano
Historical hotel in heart of Lugano. Parking spaces are limited, first come first serve.
Stayed 1 night in May 2021
Response from Manuela on Jun 15, 2021
Dear Gleb Thank you for your positive review. We are happy that you appreciated our central location. If your parking spaces as booked up, our clients can park for reduced rates in the nearby public parking areas. Hope to see you soon again. Kind regards, HOTEL PESTALOZZI LUGANO Fam. Fadani & the team

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel stay. Very clean hotel and friendly staff. Great location that is very walkable and beautiful park nearby.
Stayed 1 night in May 2021
Response from Manuela Fadani on May 25, 2021
Dear Wesley, thank you very much for your great review. The central location is the ideal starting point for a lot of excursions - walking or by public transportation. Hope to see you soon again. Kind regards, HOTEL PESTALOZZI LUGANO Fam. Fadani & the team

10/10 Excellent

stefano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near the lake
Excellent customer service. Staff friendly and ready to fulfill any request. The room was simple and cozy while the quality of the food at the restaurant was amazing.
Stayed 1 night in Mar 2021
Response from Manuela on Mar 28, 2021
Dear Stefano, thank you very much for your excellent review. We are happy that you enjoyed your stay and hope to see you soon again. Sunny greetings, HOTEL PESTALOZZI LUGANO Manuela Fadani and the team

10/10 Excellent

Konrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Good location and excellent breakfast. Good value for money.Spotless rooms
Stayed 1 night in Oct 2020
Response from Manuela on Oct 21, 2020
Dear Konrad, thank you so much for your excellent review. We are happy that you appreciated our excellent breakfast buffet, the cleanliness of our room and the good value for money. Hope to see you soon again. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani & the team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay
Stayed 1 night in Sep 2020
Response from Manuela on Oct 21, 2020
Thank you for your excellent review. We hope to see you soon again. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani & the team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2020
Response from Manuela on Mar 20, 2020
Thank you very much for your positive review. Grazie per la sua recensione positiva. Danke für Ihre positive Bewertung! HOTEL PESTALOZZI LUGANO Manuela Fadani & das Pestalozzi-Team

6/10 Okay

Gokhan

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from Manuela on Feb 25, 2020
Merci pour votre évaluation. HOTEL PESTALOZZI LUGANO Fam. Fadani & tout le team

10/10 Excellent

isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Stayed 1 night in Nov 2019
Response from Manuela on Nov 26, 2019
Thank you very much for your excellent review. Kind regards, HOTEL PESTALOZZI LUGANO Fam. Fadani & the Pestalozzi team

10/10 Excellent

Joe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great breakfast. Clean rooms and great location for the price!
Stayed 3 nights in Oct 2019
Response from Manuela on Nov 15, 2019
Dear Joe, Thank you so much for your excellent review. We are happy to hear that you had a great stay at our hotel in the centre of Lugano. Hope to see you soon again! Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani & the Pestalozzi-Team

4/10 Poor

Jose N

Disliked: Cleanliness, property conditions & facilities, room comfort
No free parking for our car
Hotel advertised free parking, but they only have 6 spaces for over 50 rooms. We had to pay 25 swiss francs to park in an offsite public parking lot. Room was dingy and no air condition. We had to leave the window open and on the second night we had 2 bees in our room.
Stayed 2 nights in Sep 2019
Response from Manuela on Oct 8, 2019
Dear Jose N, Thank you for your review. We are sad to hear that your stay at our hotel didn't meet your expectations. When you book through hotels.com you can choose between 2 room categories: The STANDARD rooms - not recently renovated and no air condition - or the COMFORT rooms - completely renovated and with air condition. Concerning the parking: The parking situation is well described on the website of the booking portal. If our spaces are occupied you can park in the closeby parking areas for 25 CHF - no time limite, for 1 exit. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani, manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, renovated room, 5 min walk to the city center
Stayed 1 night in Sep 2019
Response from Manuela on Sep 30, 2019
Thank you very much for your positive review. We are happy to hear that you appreciated our central location and the renovated hotel rooms. Hope to welcome you soon again. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani & the Pestalozzi Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners and staff of this special gem are the ones who tip the scale in terms of service. Outstanding in every way, lost keys, laundry, superb breakfast room and multilingual engagement. My room was very comfortable with crisp sheets extra hangars, modern bathroom and great ac. I look forward to returning.
Stayed 10 nights in Aug 2019
Response from Manuela on Sep 2, 2019
Buongiorno, Thank you very much for your excellent review. We are happy to hear that you found "outstanding" our services and friendliness. We are looking forward to your next stay! Kind regards, HOTEL PESTALOZZI LUGANO Fam. Fadani & the Pestalozzi team

2/10 Terrible

Andrew

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from manuela on Jul 29, 2019
Dear Andrew, We refer to your review and are sorry to hear that your stay at our hotel didn't meet with your expectations. If you want to contact us to inform us about your negative feelings, please call us on +41 91 921 46 46. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani, manager

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from manuela on Jul 29, 2019
Dear Jane, thank you very much for your positive review. We are happy to hear that you enjoyed your stay in Lugano and hope to see you soon again. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani & the team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from manuela on Jun 13, 2019
Grazie mille per la recensione positiva! Thank you very much for the positive review!

8/10 Good

anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay... Very helpful staff
Stayed 1 night in Feb 2019
Response from Manuela on Feb 18, 2019
Thank you very much for the positive review. We are happy to hear that you enjoyed your stay at our hotel. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani & the whole team

8/10 Good

Gry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was not superb, but ok. Other than that, there's nothing to complain about.
Stayed 2 nights in Sep 2018
Response from Manuela on Oct 27, 2018
Dear Gry, Thank you for dedicating your time for this review. We are happy to hear that you enjoyed your stay. If you miss something for breakfast: Just ask one of our employees and we do our best to satisfy your wishes. Hope to see you again. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani& the Pestalozzi team

8/10 Good

Pam, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in perfect location near lake and transport. Excellent staff who went out of their way to help. Only drawback is there is no fridge or coffe/tea making facilities. Breakfast included was very good.
Stayed 1 night in Aug 2018
Response from Manuela on Aug 11, 2018
Dear Pam, thank you for your positive review and the time you spent for it. We are glad to hear that you enjoyed your stay. Concerning the coffee/tea making facilities: As we offer a service of 24 hours in our restaurant you can ask any time for drinks. A kettle can be requested for free at the front desk. We wish you a great summer and would be pleased to welcome you soon again. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani, manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
My partner and I had a great stay at this hotel. The breakfast was good and location was very convenient. Our room as exactly as pictured and the air conditioning was nice because the weather was hot when we were in Lugano! We also ate lunch in the restaurant one day and it was a decent portion at a reasonable price. I’d definitely recommend Hotel Pestalozzi.
Stayed 2 nights in Jul 2018
Response from Manuela on Aug 6, 2018
Dear Anonymous, thank you so much for your positive review. We are happy to hear that you have enjoyed your recent stay at the Hotel Pestalozzi Lugano and that you recommend us to everybody. Hope to welcome you soon again. Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani, manager

8/10 Good

M, USA

Liked: Cleanliness, staff & service
Nice hotel in city center
+ Good location, very nice and helpful staff, clean room, great breakfast, family friendly. - not enough parking spaces (had to park in a nearby parking garage and pay for it), room is a little bit outdated (no air conditioning, very small TV, no fridge).
Stayed 1 night in Jun 2018
Response from Manuela on Jun 17, 2018
Dear M, thank you for dedicating your time to write a review about your recent stay at the Hotel Pestalozzi Lugano. We are happy to hear that you appreciated in particular our tasty breakfast buffet and the professionality of our team. For the next time we recommend to book one of the new renovated COMFORT rooms with aircondtion! We wish you a great summer and hope to see you again! Kind regards, HOTEL PESTALOZZI LUGANO Manuela Fadani, manager & the Pestalozzi team

8/10 Good

Chris, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Near the lake, and a short walk to the funicular.
Stayed 1 night in May 2018
Response from Manuela on May 28, 2018
Dear Chris, thank you very much for your positive review. We are happy to hear that you appreciated our central location. We wish you all the best and hope to see you soon again. Kind regards, Manuela Fadani, manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free breakfast and nice staff
This hotel is my go-to place for business in Lugano. It's right across the street from the convention center. Plus, the town square, bars, and restaurants are just a few blocks away.
Response from Manuela Fadani on Apr 21, 2018
Dear Richard, Thank you very much for your positive review. We are happy to hear that you enjoyed your stay at our hotel and hope to see you soon again. Kind regards, Manuela Fadani & the team of the Hotel Pestalozzi Lugano

8/10 Good

Dr George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
The hotel is at a perfect location for the Palazzo dei Congresi and the centre of Lugano. The bus to and from the train/bus station stops right outside the hotel. The room was very basic but it was clean and comfortable. The staff were very polite and friendly and extremely helpful. Overall very good value (by Swiss standards)!
Stayed 4 nights in Sep 2017

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Hot and sweaty in Lugano
The only negative feedback was that there was no air-conditioning .
Stayed 4 nights in Jun 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location.
Great central location within walking distance of the lake and ships. Easy to find and close by to many good bars and restaurants.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, cozy hotel close to downtown and the lake
This is a fairly nice hotel in downtown Lugano, a few blocks away from the lake shore. The staff is very friendly, and the rooms are clean and cozy, but not particularly luxurious. They come with very simple beds, table and chairs, a sink, a table fan, a wardrobe, and a tv. The showers and toilets are in the hallway. This is a bit unusual for people used to international hotels, but common in Europe, and did not cause an inconvenience during my week long stay. A breakfast buffet is provided, and consists of a selection of cold cuts, cheeses, breads, yogurts, juices, cereals, and fruit. Cooked breakfast is available for purchase, as is room service and other meals. This was one of the cheaper options available when I was looking for hotels, and with that in mind it's very satisfying. It does a good job of giving you easy access to central Lugano, but the hotel itself is not an attraction.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

2/10 Terrible

Esad, Salt Lake City, USA

Disliked: Property conditions & facilities, room comfort
Nightmare Hotel
Very bad experience. For $140 you get ancient room without bathroom nor air conditioning. It was very hot and I couldn't sleep much because of that. Bathroom is somewhere outside and (for $140) I even had to clean it. Can you imagine that's?? Also hotel doesn't have enough parking lots. I had to park on the street and pay for it. Lodging in this hotel doesn't worth it more then $30-$40. Shame for such a nice city.

4/10 Poor

paul, Saint Louis

Disliked: Property conditions & facilities, room comfort
Save money if you accept hostel-like conditions
Offered bare essentials in an absurdly expensive city. No a/c. Our shared bathroom and shower were down the hall. Beds were marginal. But everything was clean. The front desk was very, very helpful. The free breakfast was fine, and the hotel's restaurant was the only reasonably priced meal within a mile. If you want to save, consider it. Think of it as a hostel for grown-ups.

6/10 Okay

Verified traveler

Liked: Cleanliness
they need to offer AC in the summer and a lamp for the table. It is hard to read in that room at night.

4/10 Poor

Joyce, Montreal

Disliked: Cleanliness, property conditions & facilities, room comfort
Should have been better
It is fine to have something very basic when you don't pay much for a hotel but this one looked somehow unclean, the shower was half blocked, and there was an annoying old lady smell perfume in the room that just feels like its covering up something wrong.