Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
77% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom PARIS

Belle situation au bord du lac mais des lacunes

Posted Jan 5, 2015
Hôtel qui a du cachet de l'extérieur. C'est une autre affaire à intérieur. La décoration kitsch est moche. L'accueil est minimaliste et impersonnel. Pire l'odeur de tabac règne dans tout l'établissement. Dommage.
4 out of 5
for Business Travelers
by A verified travelerfrom Avezzano

Albergo fronte lago

Posted Oct 3, 2014
Attenzione al parcheggio, usare l'autosilo e non quelli esterni all'albergo. Hotel in ottima posizione, adiacente al centro di Lugano.
3 out of 5
for Everyone
by A verified travelerfrom Houston,Tx

Not bad! but I do to stay again.

Posted Sep 11, 2014
Pros: The distance for most of the important places.
Cons: The beds.
Location: Location is great....close to mount San Salvatore.and to le Lake Lugano is in front of the hotel...
is very close to the train station,which is good,and just a few steps to Mont San Salvatore,and to the bus stop,I like the neighborhood,,very safe at night...very convenient for 2 days...but the room was noise! (the floor,the bed,the doors) is a very old hotel......good thing is the breakfast was very good,the staff was nice to answer some questions.
2 out of 5
by Fredrikfrom Norge

Glorified brothel

Posted Jul 28, 2014 on Hotels.com
Old rooms - but value for money. You can pay for parking in the garage. Behind the hotel is a nightclub (which I had to go through to get into the hotel at night, since nobody answered the bell in the reception) - this club is full of girls that would like you to buy them champagne and give them a "cash gift" to come to your room. I was even recomended to visit the club by the staff!! Definitly not a family hotel.
4 out of 5
for Getaway With Friends
by AH

This traveler left a rating score only Posted Jul 5, 2014 on Hotels.com
2 out of 5
for Couples
by gdfrom paris


Posted Jun 9, 2014 on Hotels.com
Conciergerie peu serviable. Petit déjeuner industriel
4 out of 5
for Business Travelers
by Romainfrom Portland

Very well located convenient hotel

Posted May 14, 2014 on Hotels.com
The hotel could definitely use an upgrade and feels a bit old. However, the room itself was clean and well furnished and had a killer view. The staff can be a bit stiff but helpful. Breakfast is nice and served in a dining room with view of the lake which is very nice. WiFi was very good when we were there. Note that there is almost NO street parking. They have a garage right in front of the hotel where they charge 20 CHF/night. It is quite convenient if you have a car but not cheap (is anything in Switzerland :)).
3 out of 5
for Business Travelers
by paulwfrom Cape Town

somewhat bizarre but good value..

Posted May 1, 2014 on Hotels.com
The location is without doubt very good - and the lake view rooms have an expansive vista. But inside it's a tad bizarre and very dated - if you don't like the smell of cigarette smoke avoid this place. Having said this my room was comfortable, a good size and the bathroom, though dated, was spotless with copious amounts of hot water. And for Lugano, great value. Just avoid Monday when the club downstairs pounds the music until 6am!
5 out of 5
by Jenfrom USA

Great Lake-Side Location

Posted Apr 7, 2014 on Hotels.com
We come back to Hotel Victoria again and again. Great location and free breakfast. Lake-view rooms are worth it (or maybe you will just get lucky like us and get a free upgrade). Rooms are simple and clean- they aren't the most modern you will find in Lugano, but that's the charm of the hotel.
3 out of 5
for Everyone
by A verified traveler

Serve un po di rinnovamento personale squisito

Posted Feb 15, 2014
Ok bel posto e ambiente tranquillo.un po caro per lunghi soggiorni