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Reviews of ibis Lugano Paradiso

3 out of 5
ibis Lugano Paradiso
Via Geretta 10, Lugano, Paradiso, TI

Reviews

8.4

Very Good

Rating 10 - Excellent. 171 out of 511 reviews" "
Rating 8 - Good. 265 out of 511 reviews" "
Rating 6 - Okay. 61 out of 511 reviews" "
Rating 4 - Poor. 9 out of 511 reviews" "
Rating 2 - Terrible. 5 out of 511 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar, breakfast and room with good location
Stayed 2 nights in Dec 2023

10/10 Excellent

Emily

Stayed 1 night in Aug 2023

10/10 Excellent

Zohreh

Stayed 2 nights in Aug 2023

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent location, easily walkable to the town centre along the lake side. Room was clean and comfortable, and parking simple and straightforward.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Ambra - Front Office Team on Sep 17, 2021
Dear Robert, Thank you for choosing ibis Lugano Paradiso and for sharing your impressions with us. We hope to welcome you again in the future. Best regards

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
In waking distance of downtown.
Stayed 2 nights in Aug 2021
Response from Ambra - Front Office Team on Sep 2, 2021
Dear David, Thank you for choosing ibis Lugano Paradiso and for your positive feedback! We hope to welcome you again in the future. Best regards

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice
Very good functional option at a decent price, nice staff.
Stayed 2 nights in Aug 2021
Response from Ambra - Front Office Team on Aug 20, 2021
Dear Cesar, Thank you for choosing ibis Lugano Paradiso and for sharing your impressions with us. We are really glad you enjoyed your stay with us. Best regards

8/10 Good

Fabio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good option in Lugano
Nice hotel, friendly staff, and very well located with a convenient bus stop nearby and nor far from the main train station. Recommended.
Stayed 2 nights in Aug 2021
Response from Ambra - Front Office Team on Aug 20, 2021
Dear Fabio, Thank you for choosing ibis Lugano Paradiso and for sharing your impressions with us. We are really glad you enjoyed your stay with us. Best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast . Ckeanscand modern hotel. Awesome staff
Stayed 1 night in Aug 2021
Response from Ambra - Front Office Team on Aug 20, 2021
Dear Guest, Thank you for choosing ibis Lugano Paradiso and for sharing your impressions with us. We are really glad you enjoyed your stay with us. Best regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
OK
Stayed 2 nights in Apr 2021
Response from Ambra - Front Office Team on Apr 29, 2021
Dear Guest, Thank you for choosing ibis Lugano Paradiso. We hope you enjoyed your stay with us and we hope to welcom you again in the future. Best regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021
Response from Ambra - Front Office Team on Apr 29, 2021
Dear Michelle, Thank your for choosing ibis Lugano Paradiso and for your positive feedback! We hope to welcome you again in the future Best regards

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Not the best
Very small rooms and toilet. Not worth paying 190chf.
Stayed 1 night in Aug 2020
Response from Ambra - Front Office Team on Aug 15, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at ibis budget Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For your next stay in Lugano, let us recommend you either ibis red or Novotel. These 2 hotels, located in the same building and belonging the same Hotel Group "ACCOR", offer a higher comfort and would definitely satisfy your needs and expectations. Looking forward to welcome you soon again.

8/10 Good

filippo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay
Good location in paradiso. Very cordial and hardworking staff Good breakfast choice The only minor was those types of plugs that you can not charge your phone with an adaptor. If you are foreign.....
Stayed 1 night in Aug 2020
Response from Ambra - Front Office Team on Aug 19, 2020
Dear Filippo, Thank you for choosing ibis Lugano Paradiso and for your positive feedback! We are really glad you appreciated our staff, we will share your positive comments with all our team, We wish we can welcome you again in the future, Best regards

10/10 Excellent

Gunnel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Mattia-Front office team on Dec 4, 2019
Dear Gunnel, Thank you for taking the time to share your overall impressions about your stay at the ibis Lugano Paradiso. Your compliments are very much appreciated. We are delighted to hear that you enjoyed your experience. We hope to have the opportunity to welcome you again in the near future. Best Regards from Ticino

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Ambra -Front Office Team on Oct 7, 2019
Dear Guest, Thank you for choosing ibis Lugano Paradiso. We are really glad you enjoyed you stay with us. We hope to have the opportunity to welcome you again. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, but clean, quiet and pleasant staff.
Stayed 3 nights in Sep 2019
Response from Ambra -Front Office Team on Sep 22, 2019
Dear Guest, Thank you for choosing ibis Lugano Paradiso. We are really glad you appreciated your stay with us. We hope to have the opportunity to welcome you again. Best regards

10/10 Excellent

Miles

Traveled with group
Liked: Cleanliness, staff & service
convenient place to stay, near the lake, near the center of the city, clean room
Stayed 2 nights in Aug 2019
Response from Mattia-Front office Team on Aug 28, 2019
Dear Miles,, We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding the location, and our Hotel are very much appreciated. It is always nice and motivating to receive positive feedback. We will share your comments with our staff. We hope to have the opportunity to welcome you again in the future Sunny Regards from Lugano

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Ambra -Front Office Team on Jul 1, 2019
Dear Guest, Thank you for choosing ibis Lugano Paradiso. We are really glad you enjoyed you stay with us. We hope to have the opportunity to welcome you again in the future. Best regards

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional, thrifty and frivolous
Cheapest hotel in Lugano. Good quality hotel. I stay there a lot when travelling for business. Would thoroughly recommend.
Stayed 3 nights in Apr 2019
Response from Ambra -Front Office Team on Apr 7, 2019
Dear Robert, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive reviews. It makes us very happy to hear you enjoyed your stay in our hotel. You are always welcome to our hotel. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Clean and nice. Needs more elevators
Stayed 1 night in Aug 2018
Response from Ambra -Front Office Team on Sep 19, 2018
Dear Guest, We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding the structure and our cleanliness are very much appreciated. It is always nice and motivating to receive positive feedback. We hope to have the opportunity to welcome you again in the future Kind Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and provided all the basics you need, helpful staff, central, free train ticket is great! 30 swiss for a late 6pm checkout was perfect
Stayed 2 nights in Jun 2018
Response from Fabio on Jul 4, 2018
Dear Guest, many thanks for your reviw, it's a great pleasure to read that you have enjoyed your stay as well as the possibility to check-out at 6 pm instead of 12 pm for CHF 30.-. We sincerely hope to have the chance to welcoming you again. Kind regards Fabio Zuliani - Ass. Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Tina - Front Office Manager on Jun 26, 2018
Dear Guest, Thank you for taking the time to share your rating with us. We hope to have the opportunity to welcoming you in future occasions. Kind regards

6/10 Okay

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Well, the staff was amazing, friendly, supportive and smiley. the hotel is clean, nice but very basic. when I asked for a steamer to unwrinkle my suite, they do not have one. not a biggie, but still, when one travels to Lugano to meet banks, it is essential! Pitty no one was thinking of this and other small details that makes the stay a pleasure.
Response from Fabio on Jul 4, 2018
Dear Johnathan, many thanks for your review, I'm glad to read that you have enjoyed your stay among us and that you have appreciated the friendliness of our team. I'd like to inform you that we have irons to lend to our hotel Guest, stemers are rarely requested but we will consider your comments for a possible future purchase. We hope to have the opportunity to welcoming you soon. Kind regards Fabio Zuliani - Ass. Manager

8/10 Good

R, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Quiet. Straightforward. Helpful staff. Parking a little expensive.
Stayed 3 nights in Dec 2017
Response from Ambra - Front Office Team on Dec 26, 2017
Dear Guest, I would like to thank you for choosing ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. With best regards.

6/10 Okay

Kristina, Sydney Australia

Ibis Paradiso Lugano
I had a basic room, but it was quaint and still comfortable for my stay. The staff were mostly helpful.
Stayed 2 nights in Dec 2017
Response from Ambra - Front Office Team on Dec 26, 2017
Dear Kristina, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We hope to have the opportunity to welcome you again in the future. With best regards.

10/10 Excellent

Puntograndeyami, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stuff and very clean hotel. I higly recommend.
Stayed 2 nights in Nov 2017
Response from Ambra - Front Office Team on Nov 21, 2017
Dear Guest, We would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Mininalistic rooms but fine for the value, very good service. Includes transportation ticket and discount to cable car. Walking distance to lake and mount San Salvadore.
Stayed 1 night in Oct 2017
Response from ibis Lugano Team on Nov 17, 2017
Dear Guest, We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding the location, our service and our Receptionist are very much appreciated. It is always nice and motivating to receive positive feedback. We will share your comments with our staff. We hope to have the opportunity to welcome you again in the future. Sunny Regards from Lugano. Ambra - Front Office Team

8/10 Good

Yücel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel. Keep your expectations low.
Cheap hotel. Keep your expectations low. Clean, modern designed room.
Stayed 1 night in Oct 2017
Response from ibis Lugano Team on Dec 26, 2017
Dear Guest, Thank you for taking the time to share with us your impressions about our hotel. We are really glad that you appreciated our cleanliness, and our design. We hope to have the opportunity to welcome you again. With best regards. Ambra - Front Office Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Roi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good price, young&sexy staff
Room was ok, but small. location is good. Shower is very UNcomfortable.
Stayed 1 night in Sep 2017
Response from ibis Lugano Team on Sep 25, 2017
Dear Guest, many thanks for your review and feedback shared on expedia, it's a great pleasure to read that you have enjoyed your stay at our property. I will share your comments regarding our Staff to the all Team ibis Lugano-Paradiso :). We hope to have the opportunity to welcoming you in future occasions. Kind regards Fabio Zuliani - Assistant Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Lugano Lake and very helpful staff
The staff provides excellent advice where to go plus the hotel has umbrella loan facilities during the downpour in Lugano.
Stayed 1 night in Jun 2017
Response from Ambra - Front Office Team on Jul 5, 2017
Dear Guest, Thank you for choosing our ibis Lugano Paradiso for your stay in Ticino and thank you for taking the time to share your impressions on expedia.com. We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding our Receptionist are very much appreciated. It is always nice and motivating to receive positive feedback. We will share your comments with our staff. We look forward to welcoming you again to our hotel. Best Regards from Switzerland

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to lake and lugano city centre
Pleassnt staff and facilites. Close to shopping, bars and restaurants. 3 minute walk to lake lugano.
Response from Fabio on May 5, 2017
Dear Guest, Many thanks for having taken the time to post your review on expedia.com and for the nice comments dedicated to our staff. It's always motivating to receive positive feedbacks from our clients, we will gladly share it with the all team. We hope to have the pleasure to welcome you again at ibis Lugano-Paradiso and remain. Kind regards Fabio Zuliani - Front Office Manager

6/10 Okay

andy, n vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Bit of a walk to lugano
Good bed Pod bathroom not great Beautiful but long walk to Lugano.
Response from Fabio on May 5, 2017
Dear Guest, many thanks for your review, we are sorry that our hotel didn't fully meet your expectiotions during your stay. The location of Paradiso is usually very much appreciated by our Guests; we are just 200 meters away from the lake of Lugano and 2 km (about 15 min. walking distance) from Lugano city center. We really hope to have the chance to welcome you again at ibis Lugano-Paradiso and remain at your disposal for any furhter information you might require. Kind regards Fabio Zuliani - Front Office Manager

8/10 Good

Tsz Ho

Liked: Cleanliness, staff & service, room comfort
Not bad if just for a short stay
There are Ibis and Ibis budget hotels in the same bulding and we stayed at Ibis one.The room was clean but there is basically nothing. It is like a B&B, there is no fridge, no slippers, no safe in the room and it's a pretty small room.
Response from ibis Lugano Team on May 3, 2017
Dear Guest, Many thanks for your having shared your experience and comments regarding the cleanliness of our rooms and the hotel's location. We are glad to hear that you enjoyed your stay. Mini bar is not part of our room standards but we have a cozy bar open 24 hours. You're always welcome at the ibis Lugano Paradiso, we look forward to welcoming you soon again! Kind regards Fabio Zuliani - Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Not helped by it's location, not that it's in a bad place, quite the opposite, it's surrounded by world class hotels in an amazing town. You have the feeling you aren't getting the best of the destination. That said, cheap and functional. Nothing wrong with it , it's just dull.
Response from Fabio on Feb 17, 2017
Dear Guest, We are truly happy to hear that you enjoyed your stay at ibis Lugano Paradiso. Many thanks for the good score given to our hotel on Expedia.com. We hope to have the opportunity to welcome you again in the future. Kind regards from Lugano Fabio Zuliani - Front Office Team Leader

4/10 Poor

Sergio

Liked: Cleanliness, property conditions & facilities
Ok for very short stay
We were aware of that hotel was not central. There is not much in Lugano Paradiso in winter, however it's well connected by buses to station and city centre. We booked and had a confirnation for a room overlooking the pool but we had a room on the other side overlooking a building site. Room was small with very little space to move and very warm considering it was winter. When I asked reception about air conditioning receptionist did not seem to be aware how heating was was working and after looking at a leaflet she said they have no aircon in winter so we had to sleep with window semi open. Only one towel per person is provided and the usual excuse to save water was given. Second towel was provided on request and they were running short of those too. I know Ibis is a low badget hotel but the price in Lugano was much higher than any other european standards so I would expect a better service
Response from General Manager on Feb 17, 2017
Dear Sergio, Thank you for your review and for having shared your experience. We are sorry that our service did not meet your espectations. We'd like to inform you that upon request, extra towels are always available, 24 hours a day. We'd also like to inform you that we only have 2 rooms on each floor overlooking the pool and that we can only put this wish on request. We never confirm it because it depends on its availability. We are sorry that you did not perceive those information during your stay and hope to have the chance to welcome you again in Lugano-Paradiso. Kind regards Fabio Zuliani - Front Office Team Leader

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and price
Hotel was very clean and comfort. Hotel staff was very kind.
Response from Tina - Front Office on Mar 3, 2017
Dear Guest, Thank you for taking the time to share your impressions about your stay at the ibis Lugano Paradiso. We are glad to hear that you appreciated our standards, the comfort of the rooms and the kindness of our staff. We wish to have the opportunity to welcome you back in a near future. Kind regards

8/10 Good

Ulrich

Liked: Staff & service, property conditions & facilities, room comfort
Good CLient service
the staff were super friendly big yes
Response from General Manager on Nov 11, 2016
Dear traveler, On behalf of the whole team, a big thank you!! We are looking foward welcoming you again in Lugano Paradiso Best Regards, Eva Amat - Assistant Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This was a good hotel in a good location. It is about a 15 minute bus ride from the main station. And walking distance to one of the cable cars taking you up the mountain. Very close to the waterfront and an easy walk to the main part of town. The hotel was clean and the staff were friendly. We had only wished they offered a continental breakfast.

10/10 Excellent

Alexander, Tel aviv, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IBIS
Everything was great except the parking at the hotel costs 20 CHF a day and the view from our windows was straight to a construction site. The hotel is 2 minutes walking from the lake which is great. Also, we had quite rich breakfast at the hotel.

6/10 Okay

MAN HANG

not at lugano main station

8/10 Good

David, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
good clean hotel with an established standard that comes with Ibis hotels

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good location
Well located hotel with close access to the center of town by train and bus

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located for Lugano Paradiso railway station and close to the lake. No standard European plugs in the room - take a Swiss style hexagonal adapter plug. The breakfast was fairly basic but did the job.

8/10 Good

paul, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GVFM hotel close to centre with basic room
GVFM hotel close to centre with basic room, 20 mins from centre, just around corner from furnocular

2/10 Terrible

Dhanesh, india

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very bad experience.
Rooms are very small, suffocating and lack basic amenities like kettle, extra napkins, mini bar etc. Had no space to move in the room. Hotel staff was very good.
Response from E.Amat on Jul 19, 2015
Dear Mr. Dhanesh, Thank you for taking the time to share your overall impressions about your stay at the ibis Lugano Paradiso. We are delighted to hear your compliments about our staff. Please be assured your comment will shared with our team. Concerning the ibis concept, we are sorry did not totally meet your expectations. We inform you, that in the same complex, there is a four stars hotel, Novotel. The rooms provided with kettle and mini bar, will be closer to your needs. It is our hope to have the opportunity to welcome back in Lugano Paradiso Yours Sincerely Eva Amat – Assistant Manager

6/10 Okay

Verified traveler

Liked: Cleanliness
Overall stay is OK, parking is very expensive.
The room is quite small compared to other rooms that we have been in Europe. Parking is quite expensive as well. Overall stay is OK, but for the price, you might want to stay next door at their Ibis Budget as I don't think you will see much difference in terms of the room facilities as it quite empty in our room.