Ratings based on 12 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Big disappointment on our golden anniversary

Posted Oct 14, 2014
Pros: The view is amazing.
Cons: The service.
Location: Ascona is lovely, but stay away from this hotel!
I booked this room on Expedia and thought the Tower would be romantic on my 50th wedding anniversary. Nowhere did it say that this room was difficult to access on a steep and narrow staircase. When my daughter called the hotel to book a transfer to/from the airport (which, by the way, was significantly more expensive than all the options we found on the internet), she was told there were "some stairs". That was a massive understatement. The result was that my husband and I, two elderly retired people, really struggled to enter/exit the room. The next day we were given a new room. But the hotel gave us the most modest room in the house, which was disappointing for such an enormous event in our lives, of which the hotel was perfectly aware. Not only that, but we were not informed about the price for this room. It looked like a standard room to us, but we were charged high season prices for a superior room without being informed of this. I have since complained in writing, but rather than try to compensate an elderly couple who picked this hotel for their 50th anniversary celebration and were bitterly disappointed, the hotel brushed us off completely. This is no way to treat people! I am so upset by this experience that I will also write to the Swiss Board of Tourism.
4 out of 5
Recommended
for Couples
by Kathiefrom Greenwich Ct

Lovely weekend in Ascona

Posted Jul 15, 2014 on Hotels.com
The hotel Castello Seechloss was exactly as we hoped. Perfect location on the lake promenade, beautifully restored castle, and super friendly and helpful staff. Ascona, and the Castello has all the charm of Italy with the efficiency of Switzerland. Only way our stay could have been better was if our room overlooked the lake and had a balcony- will definitely request that next time!
4 out of 5
Recommended
for Couples
by Tubafrom Istanbul

Very nice hotel just against the lake.

Posted May 20, 2014
Pros: The hotel's location is very convenient.
We enjoyed our stay very much due to nice location of the hotel and very good and welcoming staff.
5 out of 5
Recommended
by susanfrom geneva

Ascona in Springtime

Posted Apr 5, 2014 on Hotels.com
we enjoyed it thoroughly and will return
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Apr 1, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by carolfrom san francisco

Beautiful location

Posted Sep 11, 2013
Pros: Location and comfort
Great location. The room was smallish but comfortable. The Castello restaurant was lakeside and the cuisine excellent.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 3, 2013 on Hotels.com
5 out of 5
Recommended
for Families
by john

Posted Jul 19, 2012 on Hotels.com
excellent choice!
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 7, 2011 on Hotels.com
4 out of 5
Recommended
by A verified traveler

Air conditioning

Posted Sep 15, 2011 on Hotels.com
The night staz were unconfortable due the impossibility of usage of air conditioning, because its noise would disturb others hosts