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Reviews of Villa Sassa Hotel, Residence & Spa

4.5 out of 5
Villa Sassa Hotel, Residence & Spa
Via Tesserete 10, Lugano, TI

Reviews

8.8

Excellent

Rating 10 - Excellent. 345 out of 650 reviews" "
Rating 8 - Good. 221 out of 650 reviews" "
Rating 6 - Okay. 54 out of 650 reviews" "
Rating 4 - Poor. 20 out of 650 reviews" "
Rating 2 - Terrible. 10 out of 650 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Khatouna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, helped with all our problems and requests. Rooms clean and big with wonderful views. Stay was pleasant.
Stayed 1 night in Mar 2024

6/10 Okay

Christine

Traveled with family
View is no CE, but hotel is under construction with a huge crane. Nobody on the staff, told us about access to wellness centre, so it was not used, this was not good as it rained both days we were there. It got boring as we though only had an outdoor pool.
Stayed 2 nights in Feb 2024

10/10 Excellent

VILMA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! Kind and nice staff and the location was perfect to visit the center.
Stayed 1 night in Dec 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Spa in the Swiss Alps
I wish we had more time there. It was absolutely gorgeous, the room was spacious and the staff was super friendly. I stayed in the off season and the rates weren’t too bad. Definitely have to come back and stay longer next time.
Stayed 1 night in Dec 2023

10/10 Excellent

Eli

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Adriano, Worcester

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Staff without patience and kindness. Bed with hair and unfortunately they didn't change the pillowcases. Pillowcases crumpled and with hair strands.
Stayed 1 night in Nov 2023
Response from Vanessa on Nov 22, 2023
Dear Mr. Adriano,Thank you for taking the time to provide your feedback.I’m sorry to hear about your experience. In our Villa Sassa we aim to deliver excellent service so I’m disappointed to hear that wasn’t the case for you.We take staff training, cleanliness, and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.Furthermore, I personally double checked with our colleagues in Reception and in our Housekeeping department and unfortunately, we did not receive any note during your stay or on check out regarding the issues mentioned on the review.This could have helped us in advance and would have been a pleasure to make this right before your departure.Lastly, please we wish you would give us another chance and we will do our best in order to proof you that it was an exception and that it was probably a misunderstanding.Looking forward to hearing from you soon.Warmest regards,VanessaFront Office Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view, spacious, and quiet.
Spacious and quiet. Because view from the patio.
Stayed 2 nights in Nov 2023

10/10 Excellent

FIRAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Sannie

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the spa facilities and swimming pool/jaccuzzi. The view from the room was wonderful. The room is very spacious, staff is welcoming and nice pleasant. Breakfast was varied
Stayed 1 night in Nov 2023

2/10 Terrible

Grace

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property has not been renovated at all. The rooms have mold and made my husband and I very sick. The carpets in the rooms and hallways are stained.
Stayed 2 nights in Oct 2023
Response from Villa Sassa Team on Dec 5, 2023
Dear Guest,thank you for your message and for leaving us your feedback. Every comment from our guests is indispensable for us in order to improve our service and understand what our weaknesses are.Fortunately, we are happy to have renovations in our hotel in the coming years.Hoping to welcome you agaîn in future and wish you a nice day.Best regards,Villa Sassa Team

8/10 Good

Anne-Marie

Stayed 7 nights in Oct 2023

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! We loved our stay at Villa Sassa, the place is just spectacular with the views of the mountains and lake. Staff are just exceptional from front desk, restaurants and housekeeping! Very good breakfast and as well lunch and supper!! Thank you!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location overlooking the entire city. 10 min walk downhill to the main center of the city with lots of shopping and restaurants down on the lake.
Stayed 1 night in Sep 2023

8/10 Good

Robert

Stayed 1 night in Sep 2023

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Russell

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very old rooms, bad smell in the room, poor quality for the price.
Stayed 1 night in Sep 2023

6/10 Okay

Amjad

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Wendy

Traveled with family
Liked: Amenities
Food was excellent. Staff was very friendly. Rooms were a bit outdated and air conditioner didn’t keep the room as cool as I would have liked.
Stayed 3 nights in Aug 2023

10/10 Excellent

SHAUKI

Stayed 3 nights in Aug 2023

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Villa sassy was okay, but very overpriced for what they offer. Decor is tired. Hallways smell of smoke and carpet cleaner. Gym is very good and pool was nice. Breakfast at 25 CHF is very overpriced and probably reflects their distance to other options.
Stayed 1 night in Aug 2023

8/10 Good

Katsiaryna

Stayed 3 nights in Jul 2023

10/10 Excellent

Bich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to say this has been the most beautiful hotel I’ve ever been too.. the views by the pool the views we had from our room were magnificent. I’m gonna write a few tips so it’ll be easier for the next travelers to come.. when you pull up to Lugano statione make sure you take bus number 4 to your hotel.. i didn’t realize that and had walked 12 minutes uphill.. but after knowing that this location has been very convient to travel since you are close to the train station and also close to the city center hope this helps!! Oh and breakfast was actually quite decent but this place you pay for the views and service loved our stay.
Stayed 4 nights in Aug 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
È stato bello come sempre!
Stayed 2 nights in Aug 2023

8/10 Good

Mary, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities
Thus was a nice property. The pool was great although be aware that it is not heated so it was chilly. Great view overlooking the mountains and lake. The restaurant was good but on the pricey side, but typical for Switzerland.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view, nice rooms, spacious, convenient location.
Stayed 1 night in Jul 2023

10/10 Excellent

Cathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The views are FANTASTIC!! We stayed in one of the family rooms which was very spacious for four adults and 2 teens. Our kids had their own rooms. The nice added feature was an extra powder room so we weren’t clamoring around 1 restroom. AC in unit was also a nice bonus as we arrived on a very muggy day. The restaurant staff were also friendly and accommodating. You didn’t feel pressured to finish eating at a certain time. We also enjoyed the indoor and outdoor pool and saunas as well as indoor jacuzzi. And finally check out was also a breeze.
Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property with views overlooking Lake Lugano.
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely stunning. The staff were very polite, the amenities including an indoor and outdoor pool, full gym amongst others were impeccable and the suite was very spacious and the beds were extremely comfortable. Would absolutely recommend if travelling to or around Lugano. One of the highlights of our trip and absolutely plan on coming back and staying for longer next time!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4 star
Worst hotel we have seen in Switzerland. No ac in the bedroom. The hotel will not tell you where you can get breakfast even if it’s included in your room charge. No ac anywhere on the property- it’s melting at 26 c - can not even walk the hallways without sweating. Inconvenient pool access. Dirty toilets. Bad housekeeping- rings doorbell at 8:30 even after a do not disturb sign. Overpriced restaurant- while food is mediocre at best. This is not 4 star. Service is rude and go get yourself a better property. The whole property is in shambles. Not even painted from outside.
Stayed 3 nights in Jul 2023

8/10 Good

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good experience overall. It’s more of a 4 star property so very good across the board. The pool, fitness center and views of Lake Lugano are the highlights.
Stayed 2 nights in Jul 2023

8/10 Good

AGNES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, large room with kitchenette. Close to town center but uphill walk back to the hotel. Beautiful view partially on the lake an full on the surrounding hill sides.
Stayed 2 nights in Jul 2023

6/10 Okay

Imane

Stayed 1 night in Jul 2023

10/10 Excellent

Sigurdur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Everything was absolutely fabulous.
Stayed 4 nights in Jun 2023

2/10 Terrible

MICHAEL

Disliked: Cleanliness, staff & service
awful stay, our reservation was inaccurate even after an email confirming our stary. Staff was rude and unhelpful. porter was nice, hotel was older, mold in bathroom, no water or coffee. overall stay was stressful.not a vacation. Such a shame in such a beautiful area
Stayed 1 night in Jun 2023

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service could not have been any more pleasant and friendly , always there to get what you need and more, without even asking for it
Stayed 2 nights in Jun 2023

8/10 Good

Tim

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful grounds and quiet area. We ordered a meal through room service. Room service fee was over priced and meal ordered wasn’t hot. On check out 6.80 franc tourism promotion fee was a surprise given weren’t aware of this and don’t understand why tourists should pay this when they bring income to area that they rely on. Worif need to better explain fees associated when making bookings. City tax estimates are always wrong also. Won’t be using wotif in future for this reason

6/10 Okay

Molly, Saint Paul

Stayed 1 night in May 2023

2/10 Terrible

Aparna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photographs marketing the property are completely misleading. You go in thinking you're going somewhere amazing. You find yourself in a rundown, battered, lifeless place. We were put up in a "suite" on the first day - the room didn't have blinds or curtains, no cooling and one glass was provided for 3 people. The next day we were moved to what was called an "upgraded suite" - there was aircon in the living room, but none in the bedrooms. Same issue with curtains/blinds. We had to keep the windows open in the bedrooms at night to avoid suffocating. Our room wasn't cleaned for two days in a row. Despite requesting the reception staff around midday on both the days to ask housekeeping to clean the rooms. We got back to the hotel at 8:30pm to find it unserviced and dirty. My son has autism and fell sick two days in, being hot-cold all day having no sleep. I feel ill on the third day for the very same reasons. We were so looking forward to this holiday but it was completely ruined. The hotel staff were attempting to be nice and resolve things - but honestly offering £100 off and a bottle of prosecco isn't going to change things. It probably may have been nicer to give us complimentary toast instead of charging £20 for slices of toasted bread that I requested when my son threw up and couldn't eat much else. Overall, very very disappointing.
Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Yezza

Stayed 2 nights in Dec 2022

8/10 Good

Sunil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay at Villa Sassa

10/10 Excellent

Hendrik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful in answering any questions or providing directions. Grateful for the shuttle service to/from the train station!
Stayed 1 night in Nov 2022

10/10 Excellent

Michaela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property with view Lake Lugano
We were given a very large room with kitchenette and balcony with a fabulous view of Lake Lugano. Everything was very clean and comfortable. The grounds, pool, and hot tub/jacuzzi areas were also very large, clean, and well-appointed. Breakfast was one of the best we have had: eggs, espresso, champagne, bread, meats, cheese, Pellegrino, tea, fruit, yoghurt, etc. All overlooking Lake Lugano. Getting to the hotel from the train station was just a short bus ride away. We would definitely stay here again!
Stayed 1 night in Sep 2022

6/10 Okay

RHONDA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Check in was rushed; consequently we did not get pertinent information and had to seek that out later. The room was dirty. There was a lot of mold in the bathroom, in the grout lines. The room was noisy - there was construction going on in the facility somewhere near our room. When we told management about the noise, they did stop it. The window leaked when it rained, resulting in a big puddle on the floor, which could easily have caused a slip and fall. Several of the floorboards were loose and raised up, causing a tripping hazard. Those boards had sharp edges which could have resulted in cuts on our feet. Breakfast was wonderful! The shuttle service from and to the train station was efficient and much appreciated. Most of the staff was helpful and courteous. The views from the property were great!
Stayed 4 nights in Sep 2022

8/10 Good

Billy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was fantastic and very helpful. The property is older and while they are trying, it could really use a good scrubbing and a fresh coat of paint. But overall it wasn’t too bad.
Stayed 4 nights in Sep 2022

8/10 Good

Kathleen

Stayed 3 nights in Aug 2022

10/10 Excellent

Asim, Frisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022