Ratings based on 371 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Mala experiencia

Posted Mar 3, 2015
Pros: El personal muy amable.
Location: Excelente ubicación.
El hotel está en remodelación y es entendible, pero hay polvo dentro de las habitaciones, los pisos y cajones muy sucios todavía de la obra. Aún no tiene cortinas delgadas. Solo el BlackBerry out. Cuando uno entrega las habitaciones a un hotel en remodelación pasa por varias inspecciones y se cierran pisos enteros. Y se ponen plásticos par evitar el paso del polvo en demasía. Los grifos de las llaves no cierran. Las lámparas no encendían en una de las habitaciones. Las paredes pintadas donde deben de ir accesorios. Definitivamente aún no terminan. No se meten inquilinos en pisos remodelándose. El lobby lleno de polvo y es la imagen de entrada. Además que la limpieza general del baño dejaba mucho que desear. Bastante desagradable la estancia para haber estado en un Camino Real.
3 out of 5
by A verified travelerfrom las vegas

The hotel is nice

Posted Mar 3, 2015
The staff very unfriendly ,rude no help from anybody no bell boy no valet no information about hotel or services my room heather was not working properly I called the front desk they sent somebody like 20 minutes later he said it will suppose to work well it did not i called again and nobody show up so we spent the night cold and they try to charged for parking never go back to this hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

under construction

Posted Mar 1, 2015
We had great rooms. But they put us on a floor that walls were not painted and no carpet. They should have closed the hotel floor for a week. No apologies from the staff
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Avererage hotel, close to the border

Posted Feb 27, 2015
Pros: Close to the shopping center, nice restaurants around, close to the border We enjoyed the music at the brunch
Cons: Service and quality on the Brunch
Location: Near by is the CECUT Theater
We stayed one night, the hotel was in the process of remodeling.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
El hotel está siendo remodelado por lo que hay mucho ruido de construcción, el restaurante está provisionalmente montado, las habitaciones huelen a pintura, las ventanas sucias y ni siquiera han quitado los plásticos de las lámparas. Una pena.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, CA

Convenient location

Posted Feb 10, 2015
Cons: I would recommend them getting new towels.
The hotel is undergoing remodeling. And the rooms don't look anything like the website. The room was spacious, clean, and modern. The hotel staff was extremely friendly and helpful. I would refer to a friend.
1 out of 5
by A verified traveler

I will never stay here again.

Posted Feb 9, 2015
First of all, when we got there they guy at the lobby gave us an occupied room. We had to go down again and ask for another room. When we got our second room, the lights in the bathroom did no work. Finally they are under construction and you would think you want to rest early in the morning that's why your staying in a hotel, oh heck no. They started construction bright and early on Sunday morning, there was banging and noise through he hotel. Worst service ever.
3 out of 5
by A verified travelerfrom Rio Bravo, Tam

Buena ubicacion y personal

Posted Feb 7, 2015
El hitel tiene potencia pero esta muy lejos de lo que esperas de un Camino Real. Esta en remodelacion y te rentan habitaciones que aun estan en remodelacion o no han sido detalladas. Teniamos 6 cuartos en diferented pisos, todos con deficiencias. No servia la calefaccion, las toallas podian tirarse a la basura en ese momento, el piso tenia manchas de pintura, habia polvo en los rincones y abajo de los muebles, la regadera salia agua por todos lados y nunca la arreglaron, estaban cambiando las sobrecamas con nosotros ahi. Porque no cerrar el piso hasta terminar la remodelacion y luego continuar con el otro.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel en remodelacion/matenimiento

Posted Feb 4, 2015
Pros: Ya lo conocía antes, solo que en estos días no se ve bien, por el proceso de remodelación/mantenimiento, espero que cuando terminen quede excelente.
No se ve muy bien porque están en remodelación, pero el servicio es bueno
2 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Feb 2, 2015
Over all it's okay they have to do something about the rugs they smell like humid all the time.