Ratings based on 370 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom montclair ca

Very nice Hotel

Posted May 26, 2015
Everything was very good except for, first room I was assigned, I went inside the room and found it dirty, not ready,went to the main lobby, no apologies just was assigned to another room, but after everything was just fine the rest of staff are nice and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel

Posted May 22, 2015
Pros: Ambiance and location to doctor's clinic
Cons: When someone books a specific hotel room, they should get that room! told room would be ready 20 min, tried to place in lower-class room, said NO
Location: Convenient location across from the medical clinic, and there is an outdoor mall about 4 blocks walking distance.
Hotel very nice and clean; staff courteous, great location. Only issue was check in, they said rm would be ready 20 min, was not & they tried to give us a lower-room then I booked. We refused as it was not nicer room. However, they did compensate by placing us in a better room on the concierge floor which made up for the inconvenience - we were very happy with everything during our stay. Staff was very courteous, ate at two restaurants which were nice and service good. would recommend. Would suggest that the hotel provide shuttle service from San Diego airport to the hotel and back. They said our room was recently remodeled, but do not believe they did the shower - wasn't awful, needs to be re-grouted though.
4 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel

Posted May 11, 2015
Pros: Shuttle driver was a true professional. He was prompt and always welcoming. A great driver, safe and did exceptional in the adverse driving areas.
Cons: Food staff
This hotel is a very nice setting and the staff is very welcoming. The driver was exceptional in every way. He was prompt, welcoming and very helpful. A professional gentleman. The cleaning staff did the very best job I believe I have seen in a long time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange County

Orange County Visitor

Posted May 5, 2015
Pros: Pretty much everything.
Location: Great location, walking distance from Plaza Rio, Restaurants and Bars.
Excellent place to stay. Great location. Very safe. Very well kept inside and out. Great staff. A lot of amenities, including the beautiful heated outdoor pool. We were a group of four and everyone was very impressed with the Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Top Notch!

Posted Apr 28, 2015
Pros: The location, better part of town and near restaurants and shopping area.
Location: Shopping, dine.
An Oasis at the border with it's well kept patio area/pool, clean comfortable modern deluxe King room, friendly staff from the front desk and restaurant staff, made our weekend stay very pleasant. We will come back for sure.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Bay Area, CA

Excellent location, easy parking!

Posted Apr 27, 2015
Pros: The location and easy parking, the hotel had been recently renovated so it felt clean and fairly modern.
Cons: We weren't offered any sort of cart to unload our luggage, the bellhop helped us carry our bags. Minor details, but they add up.
Location: Really convenient to get an early start to cross the border!
The room was comfortable, the hotel's location was very convenient and the neighborhood felt relatively safe for a first time visit to Tijuana. We wanted to get an early start in the morning and although the user guide in the room said you can request early checkout where your paperwork be slipped under the door prior to 5 am, the front desk said that we needed to check out at the front desk. The wireless was fast and allowed multiple devices and the TV had excellent reception. The bathroom had a weird door stop in the middle of the room, and there was a sad noisy fan that sounded like it was on its last legs.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom montclair california

Nice hotel, close to hospitals and shopping center

Posted Apr 26, 2015
I enjoyed the food, service, staff is very friendly and helpful, I'm planning to go back soon.
4 out of 5
Recommended
for Families
by A verified travelerfrom Mexico

朝食がおいしい

Posted Apr 6, 2015
朝食ブッフェが豪華で美味しいかったです。 中庭プールを見ながら、また、プールサイドのテーブルでもいただけますので、 ちょっとしたリゾート気分を味わえます。
5 out of 5
Recommended
for Everyone
by A verified traveler

This page is confusing, What do you mean?

Posted Apr 4, 2015
Pros: I- Food employees, Helpful, Friendly,Polite and many other good things. 2- Land escaping, Lighting and management.
Cons: Refregrators in the rooms.
Location: Very good location.
I had a very enjoyment hours in this hotel,I think this high class needs Refregerator in the rooms. Thank you, Foad Eshghi
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing

Posted Mar 31, 2015
Pros: The hotel has a pool. The room I stayed in had ample room and the bathroom had a sauna.
Cons: Possibly a few more items on the breakfast buffet.
Location: Mall, cinema, and restaurants.
The hotel is about 10 minutes from the US border via taxi. The hotel's location is conveniently located near to a mall with a cinema. There is an Argentina restaurant a couple of minutes away that is good.