Ratings based on 404 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Another Great Stay......

Posted Sep 9, 2014
Pros: The very helpful staff.
Cons: The bar was closed on Sunday. Not sure if for any reason or if Sunday is their day off.
Location: The location is very near many great places to eat and all are accessible by taxi or walking to them.
I have stayed here several times within the last year and each experience gets better. All of the staff onsite is friendly and helpful. I parked my vehicle outside one night and accidentally left one of my windows down and the next morning everything was fine thanks to their round the clock staff and security.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Pleased

Posted Sep 2, 2014
Pros: I love the ambiance, ver open lobby and yet cozy feeling
Cons: Pool access. This is the 2nd time we have not been able to swim there.
I have stayed at this property before and it never disappoints. The staff is very courteous and it's rooms are clean and comfortable. However, we had no access to the pool in 2 days because there were events taking place. That was a no - no but hey what could we do? We like eating breakfast at the 24 hr. place walking distance from the hotel. Oxxo store, which is the Mexican version of 7-Eleven is at the corner, also walking distance. Revolucion which is the Mexican version of Las Vegas strip is about 5 mins. by car but if you're gonna drink, take a taxi also from the hotel. T you get the Take the driver's phone number so he can come back and pick you up.
5 out of 5
Recommended
for Everyone
by A verified traveler

Owesome service

Posted Sep 2, 2014
They made a mistake on th booking and accomodated us by guarding me to master suite
5 out of 5
Recommended
for Everyone
by A verified traveler

Very centrally located. Very clean!

Posted Aug 30, 2014
Staff very friendly and room is very good for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Second stay

Posted Aug 16, 2014
Pros: From the easy check in to the easy check out. Everything about this Hotel makes it the only one I would stay at in Tijuana. Secure and safe !
Cons: Only improvement that I noticed this trip was the faint acrid smell after using the shower.
Location: Nothing to do nearby at all. Taxi's are needed to get anywhere. Taxis are not that expensive and well worth the price - $4 - $5 to anywhere !!!
Hotel staff is excellent as are the facilities well maintained. Pride in their work is easily shown. I definitely would not have returned if not a very good Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Italy

Really an excellent choice

Posted Aug 9, 2014
Pros: Clean, friendly people, well managed
Cons: My room had a balcony but there were not chairs which could have been nice.
Location: There is not much to see in Tijuana but near the Hotel is full of good restaurant. My favorite was C-Biche and its fresh fish.
Everything was as int he pictures. Nice personnel and clean environment. You get more from the price you pay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Comfortable hotel in a quiet, for TJ, area

Posted Aug 5, 2014
Pros: Bell staff are really helpful and are willing to share what they know about the hotel more readily than the desk staff. Be nice to them. Comfy beds.
Cons: More information for guests such as check-out times; pool hours; recommended things to do nearby etc would be good (if not essential)
Location: There's an urban food court a block away as well as a couple of cute coffeeshops/cafes. Just be very careful crossing the streets.
The bell staff were wonderful while the desk staff were mediocre to rude. The rooms are comfortable and very well appointed. Light switches are odd but it's easy to figure out (one master by the door controls everything). There aren't enough electrical outlets and the wifi doesn't work well by any measure.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Good location

Posted Jul 29, 2014
Pros: It was clean, process of check in and out was easy, and staff were friendly.
Cons: Bath tub could be updated
Location: Authentic restaurant across street with hand made tortilla. Taco stands within 2 blocks away
Hotel check in is at 3pm, we were able to check in as soon as we arrived at 1pm with no questions asked. No problem what so ever with the reservation. Hotel is clean and staff is very friendly. Two blocks away from taco stands :) Best tacos "Las 3 Salsas". 5 minutes away from Avenida Revolucion and 25 min away from Rosarito. Will be definitely staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange county

Excellent Services

Posted Jul 28, 2014
Pros: I like that it was very clean and the staff was super nice. Always asking if we needed anything.
Cons: I dont think it needs any more improvement.
Location: The locations is great!! close to Revolucion and Rosarito.
The hotel was very clean and the staff very friendly. Loved it!! I will recommend the hotel for any kind of occasion. close to everything.
4 out of 5
Recommended
for Everyone
by A verified traveler from Corona, CA

Hotel is good option in Tijuana

Posted Jul 28, 2014
Pros: Is good!
we stay 2 nigths, we have nice time, we don't use the restaurant, but it look nice