Ratings based on 575 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2015
Good central location. Definitely staying here again!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oxnard

Home away from home

Posted Jan 8, 2015
Pros: Friendly, helpful staff.
Location: Yummy tacos.
I travel often and always stay here. Close to yummy taco stands.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oxnard

Nice hotel close to yummy taco stands

Posted Jan 6, 2015
Stay there often with my family. Staff is friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los angeles

Good location, good value.

Posted Jan 5, 2015
Cons: wifi
Location: Taco Alley
Can walk to great restaurant Mexicano across the street and famous Taco Alley a block further. Food from room service was good and delivered promptly, asked to have the room made up early, no problem. but was frustrated as wifi kept going out, one of the two elevators was on the fritz, and ATM was not operational. Good hotel for the money.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles Ca

nice hotel close to restaurants and stores

Posted Jan 3, 2015
Pros: all the staff very nice
Cons: for me nothing
Location: i dont now
verry pleasant quiet and clean it only takes 10 min to the border
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2015
The Hotel looks like a big old building on the outside but once you drive in you can see that it is a good quality Hotel. They have valet parking and the lobby is very nice. They also have a good breakfast buffet which we enjoyed very much. the rooms were very clean and the beds very comfortable. Over all I think its a good price for the Hotel quality.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, Aruzona

nice hotel

Posted Dec 30, 2014
Clean and comfortable .. Hotel staff friendly and helpful .. Not to far from Zona Rio mall, movies and restaurants .. Restaurant has good food/prices and service
2 out of 5
by A verified travelerfrom New York

All that glitters isn't gold

Posted Dec 28, 2014
Pros: The lobby and the breakfast at the restaurant
Cons: Customer service needs to improve as does the housekeeping staff and have a room service menu
Location: Location is not favorable nor well lit nor does it seem safe to venture out. The area doesn't have anything to do around either
The front desk custome service is very lacking. First of all the room didn't have a menu for room service. I called the front desk and they transferred me to the restaurant who the said they would send someone up.,I waited over an hour and called the front desk again and again it never came. Secondly I left my room on Christmas eve about 10pm and returned on Christmas day after 4pm and my room was not cleaned. I saw one of the cleaning persons on the floor cleaning another room and I asked if she was going to clean and she said "I'll get to it". I went to the front desk and advised the clerk who never apologized and said she would call housekeeping and they would get to it. I went to my floor and there was someone going into the room,,,I waited in the hallway for about 45 minutes while they cleaned the room. At check out no one asked how was my stay or any reference to problems that I encountered. I would never recommend or stay T this hotel again. The area is also not very favorable to going out anytime especially at night. The area is not well lit and doesn't seem safe
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, CA

I liked the place.

Posted Dec 22, 2014
I really liked the place. The room I got was on the 7th floor, a great view of the city. The room matched with the photos. A decent part of town.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles California

Fifth time and it has changed

Posted Nov 27, 2014
Pros: Clean and safe
Cons: They should learn how to solve problems or accomodate the guest
Location: everything is a taxi away
I have stayed at this Hotel five times on business in Tijuana. I was put in a room on a floor that had no WIFI and no heat ! I went to the front desk and told them of this and once they said they repaired the WIFI - they did not. The explanation for the lack of heating (it does get cold there at night) was that my room was too far from the mechanism that controls the heater (????????). There was no offer of any solution and becoming weary of the three party supposed conversation between the woman at the desk and the translator I went about my day. When everything goes well at a Hotel all is well, but when something goes wrong, it happens, the true mark of a good Hotel is how they handle the problem - they did not !!!!!!!!!!! Lousy stay and saw the staff in a different light !