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Reviews of Marriott Hotel Tijuana

4.5 out of 5
Marriott Hotel Tijuana
Blvd Agua Caliente No 11553, Col. Aviacion, Tijuana, BC

Reviews

8.4

Very Good

Rating 10 - Excellent. 564 out of 1004 reviews" "
Rating 8 - Good. 231 out of 1004 reviews" "
Rating 6 - Okay. 99 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is horrible
Stayed 1 night in Apr 2024

2/10 Terrible

Jill, Bellingham

Business traveler
Liked: Amenities
Disliked: Cleanliness
I paid just over $200 for Tijuana...heard it was 5 star. Maybe 2.5 stars. I switched rooms 3 times. # 1 was on 1st floor with a view of an empty swimming pool not golf course # 2 the Ac didnt work. It took a worker and a manager who disagreed with me to switch me. This time I got to be on the 9th floor with an awesome view of the city. The pillows were so awesome and I got a suite which the bellhop that walked me up forgot to show me. The TV in both rooms of the suite only played Marriott commercials altho it said YouTube was free and my streaming channels were also supposed to work but none did. The Ac did work on the 9th floor room! What I absolutely hated about all 3 Rooms...I like to walk barefoot and all floors were grungy. I wore socks and they were so nasty they became garbage. 1 other thing is so many employees not really doing anything in the lobby, but u come in they practically grab your bag although I said no. Perhaps probably them trying to offer good customer service but it's the opposite. I would know after 25 years as server and bartender in Alaska on a skeleton crew the majority of the time. Marriott is like being in a car dealership that is run on commission only! It's a big turn off. Then you feel obligated to tip which I did and a good amount I may add but service is not the best honestly. I will not stay there again. Worst $200 I ever spent for a golf view. They tried to make it right only after I had to complain so much. Just not worth the hassle.
Stayed 1 night in Mar 2024

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 2 nights in Mar 2024

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lobby of the hotel is really nice, but the rooms are really outdated, I would suggest making them nicer.
Stayed 1 night in Mar 2024

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Fernando

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly. The valet guys were so helpful and friendly too. Check in was so quick and hassle free
Stayed 1 night in Jan 2024

10/10 Excellent

Iracema

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you’re going to a soccer game at Estadio Caliente. You’re able to walk there and come back, feeling safe walking amongst others. There is staff at the door opening the door for you and watching you come in.
Stayed 1 night in Jan 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!
Stayed 1 night in Jan 2024

8/10 Good

jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

jorge

Stayed 1 night in Jan 2024

10/10 Excellent

Ana L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and food is delicious!
Stayed 1 night in Jan 2024

2/10 Terrible

alejandro, South Gate

Disliked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Philip

Business traveler
Liked: Staff & service
decent place to stay, but temper your expectations
i have stayed here many times, mainly because the location. The property is comfortable but tired. it needs to be renovated. to make matters work, i was put in an interior, windowless room. the service is generally good, but it seems that every time i check in, the front desk staff is mostly trainees.
Stayed 1 night in Jan 2024

2/10 Terrible

Carmen

Stayed 1 night in Dec 2023

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the comfort.
Stayed 4 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is friendly and welcoming. I HIGHLY recommend the ribeye tacos from the restaurant onsite!
Stayed 1 night in Dec 2023

8/10 Good

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
They need always to update the fixtures of the hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Karina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The two stars is because iwas given an interior with no windows , which i never stayed in a room like that before, it is really not pleasant. Staff gave me the choice but until next day evening which was not really convenient.
Stayed 3 nights in Nov 2023

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023

10/10 Excellent

fernando, Rosemead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 1 night in Nov 2023

10/10 Excellent

Blake

Liked: Cleanliness
Stayed 3 nights in Sep 2023

10/10 Excellent

Kiarash

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe with great service.
Stayed 1 night in Oct 2023

10/10 Excellent

Abel, arleta

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🤗
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Stayed 3 nights in Aug 2023

2/10 Terrible

Karla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and last time at this property. Bad customer service. Not clean

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a good experience at this location. Friendly staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely professional and friendly
Stayed 1 night in Sep 2023

6/10 Okay

James

Stayed 2 nights in Sep 2023

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
We all stay there the food is good and very clean.
Stayed 2 nights in Sep 2023

8/10 Good

Philip

Liked: Staff & service, property conditions & facilities, room comfort
Service and attitude of the the staff was excellent. I belive the hotel is just run down.
Stayed 1 night in Sep 2023

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Eduardo

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Really old and rusty hotel, not worth the price
Really old hotel. They do not invest at all on the rooms to make them look a little bit better. Not worth the price.
Stayed 3 nights in Sep 2023

6/10 Okay

Feliciano

Liked: Cleanliness, staff & service
needs to update their appliances
the unit did not a refrigerator that works, we then request a replacement the put a old one that did not work,
Stayed 10 nights in Aug 2023

4/10 Poor

katerine

Traveled with group, Business traveler
Check in was good, hotel was clean, elevator noise didn’t let me sleep at all at night they need to do something about it to shut the noise down it’s insane. Wanted to watch tv since I couldn’t sleep and tv didn’t work Room service kept knocking on the door at 8 am saying they were coming for room service ?? Who does that at that time ?? They said they were coming to clean at 8 am? Nooo definitely I will not be booking here anymore
Stayed 2 nights in Aug 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and place incredibly amazing I will definitely stay here again !!!
Stayed 1 night in Jul 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

h

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Parking is very tight and hard to turn
Stayed 1 night in Aug 2023

8/10 Good

Edward

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Horrible Bar/Restaurant
Do not eat at the restaurant/bar. Did not get my drinks for 20 minutes and had to remind the server about the drinks. I took an hour for me to get my cheeseburger and it was cold. My daughter had to reorder her food and that took another half an hour to get and her cheeseburger was raw. I filed a complaint with the manager on duty and was told everything was going to be taken care of and this was unacceptable. The only thing they did was remove one of cheeseburgers from my bill. The stay in the hotel was ok but this experience ruined the stay.
Stayed 4 nights in Jul 2023

2/10 Terrible

Mercy

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the worst vacations I ever had because they try to come in the room in the midnight the air condition never work the refrigerator and the room never work. It was just terrible to stay in the hotel and I think I’ll never go back to that place.
Stayed 3 nights in Jul 2023

10/10 Excellent

HERBERT, Long Beach

Stayed 1 night in Jul 2023

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, they go above and beyond for the guest. Food at the hotel restaurant exceeded expectations. Parking was easy
Stayed 1 night in Jul 2023

6/10 Okay

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great
Stayed 1 night in Jul 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it! Great service. José Luis was really attentive in our service requests. Florenzzo & Arturo great customer service.
Stayed 4 nights in Jun 2023

6/10 Okay

Alisson

Stayed 1 night in Jun 2023