Ratings based on 155 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
by A verified travelerfrom Puerto rico
No buenoPosted Mar 9, 2015
Beds were super hard. Not a good place to stay staff is not really helpful
for Everyoneby A verified travelerfrom LA
Good times...Posted Mar 9, 2015
Cons: They should have small fridges in the rooms.
Location: The location is very close to the boarder and there is a night club walking distance.
The staff was really nice, I enjoyed my stay at the Hotel. Also the food at the restaurant is really good.
by A verified travelerfrom San Diego, CA
Price is not what is shown onlinePosted Feb 18, 2015
Pros: They changed the price at check-in and charged me an additonal $40 on top of what I was quoted.
Cons: Check-in staff should be kind and courteous not RUDE and rip people off.
Location: A great torta place, Jose's Tortas, in the Pueblo Amigo Square.
When I booked my reservation online there was a notice that stated : "No surprises! Here's the total price (all additional charges included)" INCORRECT, I was charged an additional $40 when I checked in. I had no choice but to pay the addional cost since I had no where else to stay.
for Business Travelersby Tyfrom USA
Bait and switchPosted Nov 27, 2014 on Hotels.com
The claim of a free breakfast is misleading. It only covers a glass on orange juice, bread and some fruit. Anything else will cost $16 USD per person. The check in took about 30 minutes.
for Business Travelersby Mohamed
Posted Nov 6, 2014 on Hotels.com
for Couplesby Wendyfrom San Diego
Really nicePosted Nov 3, 2014 on Hotels.com
by A verified travelerfrom LA
Nice Hotel - Awful PeoplePosted Oct 20, 2014
Pros: Up to date
Location: Nothing to do near by, you have to hit up a cab to take you to Centro
The hotel is nice and clean - there is granite and updated amenities everywhere. However, the hotel staff was terrible, impolite, unhelpful and incompetent Upon trying to check in, I had to wait 45 minutes until the "room was ready" then when I came back 45 minutes later - I had to "wait an additional 1.5 hours" before the "room was ready" thus delaying check in and putting a major cog in the wheel for my family's travel plans. Oh, and I had to pay additional fees and they did not want to give me a roll away bed
for Getaway With Friendsby A verified traveler
Posted Oct 17, 2014 on Hotels.com
for Everyoneby A verified travelerfrom San Diego
Nice hotel close to U.S. BorderPosted Oct 14, 2014
Cons: New or whiter towels would be appreciated.
Our room was clean, spacious and very nice. Welcoming staff. The only negative comment, the towels could be newer.
for Everyoneby A verified travelerfrom los angeles ca.
Nice and cleanPosted Sep 27, 2014
Good, only needs a tray or place top put soap and shampoo in shower, beside that excellent... Bad with courtesy breakfast, good price to have a good one, not only coffee and bread......