Ratings based on 119 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Riverside, CA

Disappointing

Posted Sep 2, 2014
Pros: I like their shuttle service
Cons: They could have the casino area away from the rooms and dining area. I believed it should be in an enclosed area so others can have a good experience
Location: It was a good location.
When we got there, the hotel told us that they didn't have our information, and that they didn't have any non-smoking rooms for us. Finally they got us one. we were really disappointed because they have the casino machines next to the dining area and the smoke from the people playing is very strong. It doesn't matter if you ask for a non-smoking room because all the smoke goes up to the rooms. You come out of there smelling like smoke. Also, very disappointed about the Continental Breakfast. I wish that they could improve this for future customers.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok place to stay when in Tijuana.

Posted Jul 28, 2014
Pros: Close to the border
Cons: Smell in hotel was weird. Also needs a little updating.
Staff was nice, hotel room ok. It's Tijuana so I didn't expect much.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles ca

Nice hotel

Posted Jul 18, 2014
Nice people They help you with all you need I'm very happy to choose Pueblo amigo hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Mar Vista, CA

I would rate the Hotel A1- Excellent

Posted Jun 30, 2014
Beyond my expectations. The hotel is very clean, employees very kind and helpful . My son and I were very surprised of such nice atmosphere. We parked our car at the facility without any problem because we felt secure and at ease. If I need to visit the area one more time I will chose the same hotel and I will recommend it to any one.
Comment from Hotel Management
Jul 1, 2014 by CINTYA GUTIERREZ, Hotel Management
Dear Guest, Thank you for sharing with us your experience at Pueblo Amigo Hotel Plaza and Casino. It is a pleasure to know that Pueblo Amigo Plaza and Casino has covered your expectations. We look forward to have the opportunity to welcome you again in this your hotel. Please do not hesitate to contact me if there is anything we can do for you. Sincerely,
3 out of 5
by A verified traveler from las vegas

Nice hotel

Posted Jun 24, 2014
The hotel is in very close to everything but the hotel clerk name Cristina was so rude not helpful at all has a attitude problem that made my experience in this hotel was horrible
1 out of 5
by tana from los angeles

Stay away!

Posted May 27, 2014
Do not stay here. Hotel was disgusting and staff was wretched.
5 out of 5
Recommended
for Everyone
by DD from New Orleans

Consisently clean and comfortable

Posted May 5, 2014
Pros: Staff
Cons: Keep both elevators in working condition...lol..
Have stayed at Pueblo Amigo Hotel numerous times over the last 10 years-have seen many upgrades during that time. The hotel and its staff have always been first class. This recent trip I stayed in Suite 403 which was very nice, very quiet, and very comfortable. Karla at the front desk was especially nice in answering questions about Tijuana and giving wait times for the trip back across. I will stay at Pueblo Amigo next trip to Tijuana. PS: All rooms have complimentary bottled water!!
3 out of 5
Recommended
for Personal Event
by Andreas from Abbotsford BC

Great place to stay

Posted May 2, 2014 on Hotels.com
The service was great. Rooms were nice. Could do without the smoking from the casino though. I would stay there again.
5 out of 5
Recommended
for Everyone
by lupe from las vegas nv

Nice hotel near everything

Posted Apr 14, 2014
Secure area helpfull personnel comfy room near to the border and to a market and restaurants
4 out of 5
Recommended
for Everyone
by Mike from Los Angeles, CA

Good Hotel Very Close to Border

Posted Apr 13, 2014
Pros: Location near border, rooms large and clean, breakfast buffet is also more than adequate.
Cons: Noisy, but not much they can do since it's a hotel-casino. Also some street noise so I recommend a high floor.
Location: Ten minute walk or 2 minute drive from the border. Not much to do right next to the hotel, but downtown Tijuana is a 5 minute drive away.
If you want to stay near the US-Mexico border just inside Mexico, the Pueblo Amigo is the hotel for you. It's about 2 minutes from the border (warning - you need REALLY good driving directions or GPS in this part of Tijuana). The hotel is a good facility with nice rooms and a decent restaurant. I stayed in a 2 Queen bed suite, lots of room and everything worked OK including WiFi. The hotel is laid out with an large atrium in the middle and that's where the casino is, so unless you're staying up late I recommend a high floor. I stayed on the 6th floor (top floor) and there was minimal noise. However, I've also stayed on lower floors and the slot machines can keep you awake until the wee hours if you're a light sleeper. Overall, this is a good place and I recommend it.