Ratings based on 422 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from RIverside, CA.
Nice hotelPosted Jun 29, 2015
Pros: The rain fall shower head
Cons: Lavender or Jasmin scent would be nice
My experience about the hotel is good. However, there is always room for improvement and the unrine smell in the parking garage. Other than that, the hotel staff was nice.
by A verified traveler
Posted Jun 29, 2015
well they gave us the wrong room we ask for a king size bed and they gave us two twins but the room was nice so when we brought it up to the recep. she told me that it was expedia fault
for Everyoneby A verified traveler from irvine ca
Great hotelPosted May 18, 2015
Great hotel and amazing friendly staff . Nice clean Room and the Sunday brunch was the ice on the cake ..
for Everyoneby A verified traveler
Posted May 8, 2015
Hotel is excellent. Restaurant buffet is awesome. Staff makes a big deal if you have an unregistered guest.
for Everyoneby A verified traveler from Riverside, CA.
Really nice and clean hotel. Clean room!Posted May 4, 2015
Nice hotel and clean room. Food there needs improvement in flavor. Food is so so.
by A verified traveler
under constructionPosted Apr 21, 2015
We knew the hotel was under construction but when I asked for a room I paid for a king size bed. When we checked in we were given two queen beds and then when we called to the front desk they said we couldn't have one as they were full. Call the next day. We called next day and they said call between 11 am and 1 pm and they will know if they will have a room. I finally had to go down to the front desk after having been put on hold for 45 min "waiting" to see if they would have a room. On the way downstairs I run into an employee who is taking fridges out of some rooms that are no longer occupied I ask him how to get one he says ask the front desk. I get to the front desk and she says "they don't provide refrigerators"??? instead of arguing my husband and I decided we would never stay at this hotel again when we paid so much for a room that we didn't get with amenities we asked for. Very disappointed in this hotel. Construction wasn't even the problem.
for Everyoneby A verified traveler from Orange County
Californian VisitorPosted Apr 14, 2015
Pros: Pretty much everything.
We came for a wedding. The Hotel is going through a major renovation, everything is almost brand new, great location, super nice spacious rooms, excellent customer service, the food is outstanding, great staff. We really had an amazing experience.
for Couplesby Jessica from Chula vista
My stay at Real innPosted Apr 6, 2015 on Hotels
Loved it very much!! Everyone there is really nice;) The food is really good And the spa was amazing! I recommend this hotel for everyone!! God Bless
by A verified traveler from California
Should have gone to Holiday Inn ExpressPosted Apr 1, 2015
Originally we were going to stay at the Holiday Inn Express but this hotel had always caught our attention. The staff never mentioned the complimentary breakfast that was advertised, staff not helpful at all. We didn't we get the room type that we originally asked for and no rollaway.
for Familiesby Lorena from Tijuana
Get me out of here!Posted Mar 25, 2015 on Hotels
Staff is rude, not helpful and assumes everyone is there for the wrong reasons; not to sleep.