Exterior

Reviews of Grand Gardenia

3 out of 5
Grand Gardenia
22-25, Mannarpuram Junction, Tiruchirappalli, Tamil Nadu

Reviews

8.2

Very Good

Rating 10 - Excellent. 37 out of 110 reviews" "
Rating 8 - Good. 53 out of 110 reviews" "
Rating 6 - Okay. 14 out of 110 reviews" "
Rating 4 - Poor. 3 out of 110 reviews" "
Rating 2 - Terrible. 3 out of 110 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating
Stayed 1 night in Jun 2023

10/10 Excellent

BALA SINGGAM

Stayed 1 night in Nov 2022

8/10 Good

Benigus Joel Adam

Stayed 1 night in Nov 2022

4/10 Poor

Paul

Traveled with family
Disliked: Staff & service
Open area: no crowd. That way I like it.
Stayed 4 nights in Oct 2022

6/10 Okay

Sumeet

Business traveler
Liked: Cleanliness, room comfort
Just about average
The iron and ironing board was rotten and wasn’t available readily. Overall just ok. Restaurant was good and accommodating but else not interested in staying again.
Stayed 1 night in Apr 2022

10/10 Excellent

Anand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, quick room service and housekeeping really responsive.
Stayed 1 night in Apr 2022

10/10 Excellent

Gurunadh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay, liked it and will recommend.
Stayed 1 night in Apr 2022
Response from S Ramesh on Apr 27, 2022
Thanks for your positive response.

10/10 Excellent

Gunshekar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from S Ramesh on Apr 27, 2022
Thanks for your positive response.

8/10 Good

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Its OK . And if you have transport...its good.
Stayed 1 night in Feb 2020
Response from S Ramesh on Jan 1, 2022
Thanks for your positive response.

10/10 Excellent

Rajesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - Grand Gardenia
Excellent Service. They ensured that my room was ready with extra bed that I requested well ahead of my arrival... Courteous front office staff.
Stayed 1 night in Nov 2019
Response from Karthikeyan on Nov 11, 2019
Dear Mr. Rajesh Greetings From Grand Gardenia!!! Thanks For the Valuable Feed Back .

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Good, clean place, great service
Stayed 2 nights in Aug 2019
Response from Karthi on Sep 20, 2019
Dear Mr. James Greetings from Grand Gardenia!!! Thanks For the Valuable Feed back .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Karthi on Sep 20, 2019
Dear Mr.Anonymous Greetings from Grand Gardenia!!! Thanks For the Valuable Feed back .

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staffs were excellent, best service The hotel room is pretty old, safe was not working, aircon not working Hadto change room next day
Stayed 3 nights in Aug 2019
Response from Karthikeyan on Oct 11, 2019
Dear Guest . Thanks For the Valuable. Feed Back .

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very close to the airport. Decent breakfast spread though restaurant is rather limited for seating capacity
Stayed 1 night in Aug 2019
Response from Karthikeyan on Oct 11, 2019
Dear Guest , Greetings From Grand Gardenia!!! Thanks For The Valuable feed Back ...

2/10 Terrible

Rajalakshmi

Disliked: Property conditions & facilities, room comfort
People are nice but facilities suck.
Terrible experience with leaky bathrooms, water all over the floors don't know if it was dirty water from sink drain, we had to change rooms once on a 3 day trip- the next one was pretty much the same. The hotel staff did not seem to care! Dripping faucets, such a waste in an area with water shortages. Toilet paper roll was not replaced and when we asked again they gave us a half roll, that too with reluctance. I am not a regular reviewer of hotels but this one needs special mention. Need to up their game, would not recommend at all.
Stayed 2 nights in Jul 2019
Response from Karthi on Jul 11, 2019
Dear Madam, Thanks for your valuable comments, we will look into that and will rectify the same, hence in future we will not repeat the same and we hope to see you again.

4/10 Poor

Mr S

Disliked: Staff & service, room comfort
Friendly staff, food ok, Toilet needs more cleaning
Stayed 3 nights in Jun 2019
Response from Karthi on Jul 3, 2019
Dear Sir, Greetings From Grand Gardenia!!! Thanks For The Valuable Feed Back.

8/10 Good

Ellie, Minneapolis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all this place was good for a one-night stay. Comfortable beds, we had a good room service meal, and it seemed in a good location. We had requested to be picked up at the airport, but our driver never showed up, so we took a regular taxi.
Stayed 1 night in Jun 2019
Response from Karthikeyan on Jun 26, 2019
Thanks For The Valuable Feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
While there are many other hotels in the city, this hotel is unique, as it has modern facilities, great staff and wonderful food. Everyone is welcoming and helpful, and ready to make your stay great. I stayed for three days and was extremely comfortable- large bed, plenty of outlets, in-room temperature control and clean, modern bathroom. Also, the room service menu at this hotel is one of the best that I have seen in my travels! So many amazing options and they are all delicious. Very pleasant stay and will be back again!
Stayed 3 nights in Jun 2019
Response from Karthikeyan on Jun 26, 2019
Thanks For The Valuable Feedback.

10/10 Excellent

jamunarani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Karthi on May 23, 2019
Thanks For the Valuable Feed Back .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Karthi on May 19, 2019
Thanks For the Valuable Feed Back. Its really help Give Better Service To The Customer.

10/10 Excellent

Zacharia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All to the mark, one of my best stay in recent day
It was a great stay,
Stayed 1 night in May 2019
Response from karthi on May 19, 2019
Thanks For the Valuable Feed Back. Its really help Give Better Service To The Customer.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from karthi on May 19, 2019
Thanks For the Valuable Feed Back. Its really help Give Better Service To The Customer.

8/10 Good

Vaxi, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Karthi on May 19, 2019
Thanks For the Valuable Feed Back. Its really help Give Better Service To The Customer.

8/10 Good

Anonymous, Bengaluru, IN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, decent rooms. Check out could've been better given the previous communication given on the late check, too many people asking the same questions when it was documented by email much earlier.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toiletries was exceptional , herbal shampoo etc,there was even a shaving kit, the staff and the restaurant was fantastic
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018

10/10 Excellent

Tamilselvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good. Clean and tidy.
Stayed 2 nights in Sep 2018
Response from FOM on Oct 6, 2018
Dear Valued Guest, Thanks for your feedback we are looking come back soon.

6/10 Okay

Selvakumar, Australia

More than expectations
Good food and nice rooms . Customer service is excellent.
Stayed 1 night in Aug 2018
Response from Manager on Sep 17, 2018
Dear Sir, Greetings from Grand Gardenia Thanks for your valuable comments, still more to come and hope so to see you back again.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Room was smelly when we first entered. Then they came and sprayed the room.
Stayed 1 night in Jul 2018
Response from Hotel Manager on Sep 16, 2018
Dear Sir, Thanks for your valuable comments, we will look into that and will rectify the same, hence in future we will not repeat the same and we hope to see you again.

8/10 Good

fiona

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel - far from everything
This was a nice hotel but very far from everything. Some of the staff were lovely e.g. The guards outside, cleaners and reception staff but some were very surly e.g. In the restaurant. The food was ok
Stayed 2 nights in Jul 2018
Response from Hotel Manager on Sep 16, 2018
Dear Sir, Thanks for your valuable comments, and we will improve our services.

2/10 Terrible

Collin, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After checking in to a room after I settled into a room I was told I have to move into a different room and it must have been a smoking room as the smell was unbearable. The internet quality was terrible too.
Stayed 1 night in Jul 2018

8/10 Good

Tamil

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Clean hotel
The rooms were well designed, functional and clean. The mini garden in the 4th floor next to breakfast area was beautiful. Service was great. Breakfast had great choices
Stayed 2 nights in Jun 2018

8/10 Good

Senthil Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

SIVA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel can be improved
Great hotel and comfort. Only two reason for me to give four stars 1. Restaurant service Super slow and they forgot orders 2. Just before checkout our toilet flush water turned black. Must have been filter failure in recycled water. But when we reported to reception the lady there said they had never seen such a thing and only I was complaining. When I showed her picture she could not respond.
Stayed 1 night in May 2018

8/10 Good

Ramachandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel - way beyond expectation. Excellent service & Friendly staff
Stayed 1 night in Apr 2018

10/10 Excellent

Saraswathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JOANNA SYLVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

william s'pore

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel near airport
Restaurant are overcrowded. Breakfast not up to expectation.

10/10 Excellent

Arun, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stay in hotel was excellent but the timings for dinner mentioned was 11.30 pm but we were at 11.00pm in the room they said that no dinner other than sandwich, we went from bangalore had a long journey & we were disappointed but we did no go for dinner to Trichy we went to srirangam to do ranganatha Swamy Darsham but other than dinner timings we had a very good stay in the hotel & enjoyed very well

8/10 Good

Krishna, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a short stay
Hotel staff were very polite, friendly and behaved professionally.

6/10 Okay

Prem

a fairly decent hotel in trichy
this was a short stay, the rooms are ok, decent size and clean but the lighting in the rooms and the whole hotel in general is rather dim. Plus point is the restaurant a joining the hotel has one of the best biriyani rice in trichy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Trichi
Stayed one night on a three day trip of Tamil Nadu. Great hotel! Room was clean, service was great, fourth floor restaurant was fantastic. Would definitely stay there again.

10/10 Excellent

Dr. Holly NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully modern, clean, and extremely helpful.
We had a perfect one week stay here- clean, modern, bathrooms totally upgraded, great hot showers, food great & well priced, and staff helped every inch of the way. We plan to stay again. Cannot beat it for quality, amenities, central location, and. Quality of staff.

8/10 Good

Arul, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Only was in this hotel for 3 days. Hotel was lovely and staff was friendly. Food was good too.

10/10 Excellent

Vishnu, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Trichy
One of the best hotels that we stayed during our trip covering many major cities. The reason I say this is because for the price, you get a fully equipped room, very clean and with good amenities as well. The hotel staff are very pleasant and friendly and the location is also quite convenient to travel around Trichy. And not forgetting the food; both the Rooftop restaurant and the Kanappa restaurant on the Ground floor served excellent food and you will likely not have the need to look outside to fulfill your taste buds. The rooftop restaurant is very well designed and provides a unique dining experience with a good view.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good and clean hotel nothing is closer.
Hotel in the website looks grand. When you see the hotel it looks ordinary. Clean and the staffs are helpful. It is away from everything such as town and shops. Restaurant is good offering good food. it is not worth paying such amount. No swimming pool and the gym is not equipped properly.