Ratings based on 521 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Dec 3, 2013
for Everyoneby Teresa from Calgary, Alberta
Posted Dec 2, 2013
Pros: The location of this hotel is amazing - just steps from the door is transportation, restaurants and shopping!
Cons: More television channels.
This was my second stay at this hotel. I have nothing negative to say about this hotel at all.
for Everyoneby neville from singapore
Great hotel with fantastic views and convenience.Posted Dec 2, 2013
for Everyoneby Jon from UK
Posted Nov 25, 2013
Pros: The sense of privacy. Great views and location.
Cons: More flexibility regarding early check-in.
Location: Great location as close to Shinjuku Station. international chain restaurants and lots of shops.
For once a hotel that lived up to all the great reviews I had read prior to booking. The views were mind-blowing. Rooms are comfortable without being too luxurious. Nice touches included free mineral water daily and two newspapers delivered to the room each morning. Loved the free internet and wi-fi in room. Staff were unobtrusive and genuinely respected your privacy. There is no room service, but a fridge is provided which you can top up as you wish, so you do not get ripped off by over-inflated mini-bar prices. Location is great for transport connections (Shinjuku Station is a couple of minutes away on foot). Having stayed in hotels all over Tokyo and Japan, I would have no hesitation staying there again (and will be!)
for Everyoneby A verified traveler
Fantastic viewPosted Nov 22, 2013
Pros: Friendly staff, lovely breakfast buffet, helpful, beautifully scenic location, convenient transport
Cons: Earlier check-in option would be nice
Location: Shinjuku station is incredibly useful, as is yoyogi
for Everyoneby Ivy from Melbourne, Australia
Close to the stationPosted Nov 17, 2013
Pros: It is so central to everything that after a day's shopping you can go back have a rest and out again.
Location: 2 minutes walk to Shinjuku station, shopping, plenty of food places for a meal and lovely bakeries around.
Value for money. Hotel staff very friendly & helpful. Room spacious and cleaned daily. Our room was on the 26th floor and we had a great view of the city.
for Everyoneby Girl Trip from New Orleans, LA.
Great locationPosted Nov 12, 2013
Pros: Hotel was very comfortable, spacious, clean and friendly. Excellent restaurants. Also has a little store with sandwiches, snacks etc.
Cons: Safe in room
Location: Centrally located close to coffee shop, shopping and most importantly train station.
for Everyoneby Kao-Han from Los Angeles, Ca
clean & nice best part is very conveniencePosted Nov 12, 2013
Pros: close by station, department store, restaurant.
Cons: if they have some one can help our baggage will more better.
Location: good for just want shopping at Shinjuku area.
staff was nice, room was clean & nice.
for Everyoneby Davy from Glasgow, Scotland
Perfect location.Posted Nov 7, 2013
Pros: Comfiest bed I've ever slept in. Hotel and room spotless.
Hotel is located 3 minutes walk from Shinjuku station, take the New Southern Terrace exit onto Southern Terrace and turn left and hotel is on your right, you enter hotel on level 2, take lift to level 20 for reception. Stunning views of city from all rooms.
for Everyoneby Yusoff Zainal from Kuala Lumpur
Good City HotelPosted Oct 29, 2013
Pros: The location.
Cons: Hospitality service like, listen to the guest problem...like our room case.
Location: Shopping at Takashimaya and Tokyo Hands, a brand new GU shop near Shibuya, Tempura Tenya Restaurant in Shibuya... and a lots more things....
Overall we are happy with the hotel, except we are surprised to find out that our room is not the new furnished room with a good view even though we have paid 3 months in advance. When we ask the front office, they told us, that is the only room available for us. A bit upset on the reply and we stayed at the same room for 10 days.