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Reviews of Chisun Hotel Hamamatsucho

3 out of 5
Chisun Hotel Hamamatsucho
1-3-10 Shibaura, Minato-ku, Tokyo, Tokyo-to

Reviews

7.4

Good

Rating 10 - Excellent. 131 out of 729 reviews" "
Rating 8 - Good. 325 out of 729 reviews" "
Rating 6 - Okay. 210 out of 729 reviews" "
Rating 4 - Poor. 46 out of 729 reviews" "
Rating 2 - Terrible. 17 out of 729 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Darren

Stayed 4 nights in Aug 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Outstanding staff! Outdated hotel.
Incredibly attentive and kind staff. Went out of their way to help me often. Extremely affordable. Accidentally booked a smoking room. Previous tenants have burned the walls and stained the fixtures with cigarettes. Hall itself smells as well. On no smoking floors it was cleaner and smelled nice. I only ever saw the same cleaning woman on my floor. She was amazing and efficient. The rooms need deeper cleaning, especially on smoking floors. The hotel should consider giving their staff more resources! Bathrooms especially need a very thorough cleaning as they develop mold fast. Mine was covered in dust when I arrived. I was provided with a clean towel, foot mat, pajamas, wash cloth every day. The lobby looks nice but the rooms are extremely dated. A more current renovation could up the comfort and quality of the hotel. You can hear trains but it didn’t bother me. A straight, ten minute walk from the station with covered pathway. Not wheel chair accessible for the direct route. Near two Lawsons, one Family Mart, Doutor, McDonalds, and a pharmacy right across the street. Starbucks is on the way from the station in Plaza 111. A 15 minute walk offers loads of restaurants like Devilcraft and Chao Chao Gyoza. There are two 100 yen coin washers and two dryers available. They are old but clean. Would happily stay again in a non-smoking arrangement. The staff are a delight and made my stay worth while! I enjoyed my time with them.
Stayed 10 nights in Mar 2020

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities
Hotel in decay...
The 10th floor and my room was shown as a no smoking area, it stinks to smoke and there was even an ashtray in the room. The walls and furniture as well as the bathroom were in bad shape, nothing that a little paint and care can’t fix, but they didn’t even try that.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Friendly and helpful staff.
Stayed 10 nights in Nov 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Decent Hotel
Receptionist spoke very good English and was very helpful. The beds were toohard/firm, but pillows were comfortable. As all the hotels I have stayed at in Japan, there was no place to store clothes or luggage.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Affordable price and a clean room but difficult to find the hotel from public transportation.
Stayed 1 night in Oct 2019

10/10 Excellent

MATTHEW

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

HIROMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
It is close to Hamamatsucho station which is a few stops from Tokyo station. Plus Hamamatsucho station has a monorail that takes you directly to Haneda airport (20 minutes).
Stayed 1 night in Jun 2019

8/10 Good

Kazuya

Liked: Cleanliness, staff & service, property conditions & facilities
Good
It’s enough to stay only one guy or business.
Stayed 1 night in May 2019

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Situated 10 minutes from Kanda station the hotel is easily accessible and the station area has many restaurants and bars. The hotel is quite new so the room was in good condition however there was a stale smell in the bathroom that turned out to be coming from the drain, this was solved by flushing with a lot of water but surely the staff should have noticed this when the room was serviced. Rooms are small ( as is common in Japan ) but are well equipped. Staff were friendly and helpful.
Stayed 2 nights in May 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Laura

Liked: Staff & service
Average!
Good service, rooms very small but serviceable.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Room was overall just older and used, but it was also poorly cleaned, still not anything horrible though. Location was pretty fine, close to one line stop and with reachable distance to all lines which get you all around Tokyo. If you get your room facing the inner city you can see Tokyo Tower, but you will also well hear all of those passing trains and shinkansen. If your are staying just over night or location works for you well, then it's still fine place to stay at.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Mayu, Tokyo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
駅からキャリーケースを持って移動するのが大変。
Stayed 1 night in Feb 2019

8/10 Good

Polo, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location. Staff pleasant and helpful. Beautiful breakfast and extra amenities appreciated (eg coffee machine)
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Skip It
The hotel is very old and not updated. I had paid for breakfast for both nights but only received one coupon. The breakfast the first morning was so bad I didn’t even bother mentioning it. My bathtub wouldn’t hold water and the bed was hard as a rock. Had booked the ‘deluxe’ room or whatever they called the best room on here but the room wasn’t nice and didn’t have a nice view.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Geumbin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

2/10 Terrible

Megumi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, friendly and delicious breakfast
Comfortable, friendly staff. AMAZING, plentiful and delicious breakfast buffet, though the tea cups were often not washed properly and the hot water dispenser nozzle in the lobby was dirty. Despite these things, I would stay there again because the food was so delicious.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel near the Hamamatsucho JR train station
Not a bad location for the Hotel, convenience store is located on the same block and also across the street inside the office building along with several restaurants, coffee shop and McDonald's,

6/10 Okay

Mary A

Quiet business hotel
Average businesses hotel. Even non-smoking rooms were a bit smoky smelling. The bathroom is a clumsy step up from room & or for this with limited motion. Convenience store at end of block, vending machines on floors and laundry in building. Restaurant offers essentially the same meals every morning but is satisfying.

8/10 Good

Jeffrey

Liked: Cleanliness
Sleepy Hamamatsucho:
Japanese style business hotel. Small room But clean. Staff helpful. Chosen due to proximity to rail station. Walkway from SE exit of Hamamatsuchou most of it covered. About 12:00 min walk. One large flight of stairs, along the walkway. Consider baggage you are carrying from station. Many small Places to eat exit walkway S3 turn left at bottom. About 30m west. 3-4 small streets Full of "Salaryman restaurants. Two main alternative transportation: Monorail to Haneda Airport. Daimon station, Oedo subway train. E-W line. Both are accessible by elevators. Oedo line NW corner of train station ..walk one block west, elevator on S side. Otherwise if doing a day trip, there are escalators. . Monorail elevator hidden off street/alley adjacent to W side of Hamamatsuchou. Looks like service road running N-S. Mentioned because I was with rolling case And Cary on. Easier than the steps. Lastly, JR Japan rail, has two main lines Yamanote lt green, and , Keihin Tohoku blue. Cover most of Tokyo major suburbs. Finally purchase a Suica card. A must for Transportation. 2500-3000 yen for starters. Can re load as you go. So much to see.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice place, slow Internet
It has many PokéStop at the front door. However, slow Internet even using the room's cable.

8/10 Good

Adam, Melbourne, Australia

Liked: Cleanliness
Clean, quiet and comfortable among the office towe
The hotel is a comfortable walk from Hamamatsucho station (South exit) along a covered walkway, providing convenient access to the Yamanote loop line, Toei Oedo & Asakusa subways and Haneda airport monorail. The hotel is on a quiet street opposite office towers, so there isn't the same range of shops and restaurants as you find out the North exit of Hamamatsucho stn. My single room was small but sufficient. The bed was comfortably firm, the aircon quietly effective. The window ciuld be opened - my room faced the front, not the railways, so it was quiet enough to sleep with the window open. I didn't try the hotel restaurant - it didn't appear to open often and there is no room service. Overall a clean quiet and comfortable hotel at a reasonable price.

8/10 Good

Verified traveler

Liked: Staff & service
Haneda connection
Lay over in Tokyo and this was a good place for the night.

10/10 Excellent

SHAWN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tiffany, Brisbane Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel to nearby tour spot
Family trip to Japan for our first time,the hotel has good location easy to access for transportation. Convenience store just nearby, friendly stuff, free WiFi and hot drink at lobby.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice short stay hotel
hotel room was small but clean and convenient to other Tokyo stations (especially tsukiji fish market and haneda airport). Located in a business district so expect night time to be quiet. A Lawson market is just right next to the hotel, very convenient.

2/10 Terrible

Kensho, OC, CA

Disliked: Staff & service
The staffs can't tell customer even "Hello" .
They misunderstand their position. Their attitude was so terrible. They couldn't tell a customer even "Hello" and "Thank you". They should learn how to commumicate from kindergarten!! The location and facilities are fair.

6/10 Okay

Verified traveler

Liked: Staff & service
It's small and not the cleanest but it's good enough for just a place to sleep.

6/10 Okay

Evan, Singapore

Liked: Staff & service, property conditions & facilities
A really far walk from the closest train station
Booked this hotel in a hurry and didn't realise that it's more than 1km away from hamamatsucho station, it's really secluded. Hotel was ok with decent free coffee, but I don't think I'll stay here again because of the distance.

8/10 Good

Francis, Adelaide, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An affordable and comfortable hotel close to train
This hotel is only a 10 min walk from the train station. It's clean and comfortable. The room is a little on the small side. It's very affordable and I have no problems recommending this to travellers on a tight budget and I would stay at this hotel again the next time I'm in town.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy & clean hotel.
It was a pleasant stay as we reached Haneda on a night flight. We checked the location & way to the hotel on satellite map before our trip & got to the hotel on the right track without any difficulty. Room was clean & cosy although it is small. Good for 1 or 2 night stay but not long stay for us as it is really too small for a family of 3.

8/10 Good

Kieran, London

Liked: Cleanliness, staff & service
Handy and not bad at all..
Extending a business trip by 24 hours, I had to bring my case to the hotel, rather than leave it at Tokyo Station as intended (all the lockers were full, I guess due to a holiday!). However its less than 20 minutes door to door, so really pretty handy. There's a covered walkway almost the whole way from Hamamatsucho station on the Yamanote line (make sure you take the correct exit, on the south east of the station). Nothing much around the hotel apart from 24hr convenience store and offices, but its also only a short walk to Hinode station, where you can take the local train across the Rainbow Bridge to Odaiba and Tokyo beach - great views and well worth a visit, especially if the weather is nice. Overall, great value

6/10 Okay

The Dane, London

Liked: Staff & service
Good for price
The hotel room was small as expected in Tokyo but at the low cost it was good enough to recommend to budget travellers and in a 10 minute walk you were at a metro station so not too bad.

6/10 Okay

Andrew, Tokyo

Liked: Cleanliness, staff & service
Clean but looking a bit worn
This is situated next to the main train line but the rooms have good sound insulation, the noise didn't keep us up, but we are easy sleeperS. The room was very clean but looks old and dated. Location is about 8min from the station in a bit of an empty area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walking distance from train station
We booked this hotel at the last minute as our bullet train out of Tokyo was cancelled due to the unusually heavy snow. When we arrived, the staff were very helpful and even phoned the accommodation that we were unable to reach due to the snow to let them know that we would not be arriving that day. The hotel is very close to the train tracks, but we did not have an issue with noise even though our room faced the train tracks (though we were on the 8th floor so I'm not sure if that made a difference). I mean that we could hear the trains when we were awake, but the train noise did not keep us awake as mentioned in other reviews. We did not eat breakfast or dinner at the hotel, so I cannot review the food. However this is a convenience store only a few doors along from the hotel, which was handy.

6/10 Okay

reisejaeger, Travel Hunting, the world

Liked: Cleanliness, staff & service
Disliked: Room comfort
Japanese Motel 6 with a lift near nowhere.
Unimpressive basic digs near nothing; no bars, restaurants or even a convenience store but the price was right that night. Getting to this hotel From Haneda is challenging. Take the monorail to Hamamatsucho then exit across the pedestrian walkway to the side across the tracks. Down the stairs..no escalator and look to your right. Taxi stand about 100m away and about 750 Yen will be on the meter when you pull up in front of the hotel, or you can walk about 20 mins and good luck with that, unless you are fluent in Japanese. The hotel is a duplicate of what you will come to expect in Japan unless you are staying in a 5 star hotel in Tokyo. It is small...real small and clean and there is beer in the vending machine down the hall. So, eat before you go there and I hope you like Asahi.

8/10 Good

Tim65

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Trenton, San Francisco

Bring Earplugs
This hotel has easy access to transportation. Unfortunately, it is also the loudest hotel I've ever stayed at. My widow was literally 10 feet away from the Tokyo Monorail tracks, and about 100 feet away from a big curve in the JR lines. And a curve means squealing. It was so loud I had to ask the staff for extra blankets to stack up in the window alcove, and wear ear plugs in order to get to sleep. Trains stop running at around midnight, so sleeping through the night was less of a problem than getting to bed. They start running again at 5 or 6am. Aside from that, the hotel staff was good, and things were in a state of moderate repair.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chisun hotel hamamatsucho
great locatio ,friendly and helpfull staff, good basic hotel.

10/10 Excellent

Susan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised and Happy
We were so pleased to get to the hotel after our long flight. We walked from the Hamamatsucho station which was tricky but we had a wonderful person walk us there personally. If you don't have GPS then I might suggest a cab from the station so you dont have to carry luggage up/down lots of steps. We requested street front rooms and noise was not a factor. We have cruised before and the room was compact but efficient and very clean. Plus they had free good coffee in the lobby. The WiFi worked great in the lobby and we had bought a device that plugs into a LAN connector and gave us WiFi in the rooms. Please note that the power in the room only works when the key is in the slot. I appreciate the energy conservation, but others may not.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good deal in Tokyo
Staff very courteous and helpful. Close to train and subway station, but a bit far from most attractions.

4/10 Poor

Eric, Ottawa, ON, Canada

Disliked: Room comfort
okay hotel to say
not too much complain about the service, other than they did not put two of our rooms closed together, although I requested in the reservation. Small. very small. but that's quite common in japan. Although the hotel is closed to a train station. however, this does not help to any foreign travellers with few luggages. because, you need to climb up the stairs by carrying your luggages. there are not escalators or lift available. And the stairs are quite long. if you have few big luggages, think it carefully before making any reservations.