Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from seoul

위치가 좋은 호텔입니다.

Posted Jul 21, 2015
Pros: 위치가 좋으면 걸어서 갈수 있는데가 많습니다.
Cons: 없습니다.
Location: 없습니다.
일본호텔의 특성상 직원들의 친절함을 볼수 가 있었습니다. 잘 정리된 객실이 좋았습니다.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel & service.

Posted Jul 19, 2015
Superb facilities at a price, however, what you get in return is value for money.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Location

Posted Jul 8, 2015
Pros: Location.
Cons: Rooms could be updated at some point soon.
Location: You probably wouldn't want to stay right at Roppongi crossing - this hotel is a short walk away. It is connected to the Roppongi Hills complex.
This hotel is a little dated but conveniently located in the Roppongi Hills complex. It is also adjacent to two metro lines. Roppongi crossing is a short ten minute walk.
5 out of 5
Recommended
for Everyone
by A verified traveler

Location, quality, facilities; all excellent

Posted Jun 30, 2015
Enjoyed my stay very much. The room is big and luxurious with all the facilities that you need and expect. Location is close to restaurants, shops and metro.
4 out of 5
by A verified traveler from 東京

良いホテルではある

Posted May 21, 2015
Pros: さまざまなオーダーに適切に対応してくれました。
Cons: 価格ですね。
Location: 特にありません。
とても良いホテルではあるのですが、今回泊まったクラスは1泊8万近くして、その割にはとても広いわけでもなく、まあまあという印象です。
1 out of 5
by A verified traveler from m

가격대비 별로~^^;;

Posted May 2, 2015
이 가격이면 다른 호텔의 높은 그레이드를 묵겠어요..별로 시설의 장점이 없네요~^^;; 예약도 제가 잘못해서 금연실로 했는데 체크인할때 흡연실이 되냐고 물었더니 된다고 했어요 근데 너무 일찍 오셨으니 몇시간 후에 다시 돌아오라고 해서 몇시간후에 다시 갔더니 당연히 흡연실로 준줄았는데 금연실이였고, 전화로 물어보니 내일 방이 나니까 그때 옮겨주겠다더군요..저희는 비싼 호텔에서 짐도 못풀고 아침마다 방을 옮겨다녔습니다...ㅠㅠ 그냥 저는 박당 70만원가까이 주고는 이 호텔에 다신 안묵을래요~~~;;;; 30만원대의 호텔과 큰 차이를 모르겠어요~~~;;;
3 out of 5
Recommended
for Couples
by A verified traveler

Nothing special for the price.

Posted Apr 26, 2015 on Hotels
Good hotel- no views and overpriced. zi only stayed at the GH because all other good hotels were booked out. Vastly overpriced for what you get.
4 out of 5
Recommended
for Families
by Kui Shing Danny from Hong Kong

Standard 5-Star Grand Hyatt

Posted Apr 5, 2015 on Hotels
Ok, standard grand Hyatt service
3 out of 5
Recommended
for Families
by Kui Shing Danny from Hong Kong

Disappointing , overall service is getting down

Posted Apr 4, 2015 on Hotels
I have been to tokyo hundred times for holiday and business trip. This is the first time I could not get airport shuttle booking even one day in advance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Very modern and fashionable location

Posted Apr 2, 2015
I stayed on the Club Floor. The room was very comfortable. The Club Floor offers breakfast and evening cocktails. However, If you compare to Hyatt Regency in Shinjyuku, I think this location could improve a bit on the selection and execution of service. I thought Shinjyuku staff were more friendly. I used the Spa facilities and I could only secure 30 minutes spa appointment. They told me that the Spa facilities are offered to local member so it can get booked up so I would reserve spa appointment way ahead. Instead of subway, there is airport limousine service to and from the airport.