Ratings based on 399 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London, UK

Good location for airport

Posted May 25, 2015
Pros: Good location
Used this hotel as had a very early flight from the international terminal. The hotel connects directly to the domestic terminal and there is a shuttle bus every 6 minutes to the international terminal. We were upgraded and the room was quite spacious and clean. No airport noise could be heard in the room. Restaurant in the hotel, for late dinners or an early breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2015
羽田空港早朝便に乗るために宿泊しました。申し分ないですが、料金がちょっと高めかな。フロアに設置の飲物の自動販売機、価格が市価と同じでいいですね。
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Excel Hotel

Posted May 2, 2015
Pros: Very convenient for travel to and from Haneda Airport. The hotel is clean, quiet and the staff was very helpful getting patrons checked in and out.
Cons: Some rooms with softer beds maybe.
Location: Don't know. Came in one evening and left the next morning.
The staff was great and the Hotel was nice and convenient. The only issues were that the rooms are small and the bathroom in particular had almost no room to move. The other issue was the bed. I suppose Japanese like extra firm beds and this was it. Just not comfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sagamihara, Japan

Nice view of aircrafts taking off or landing!

Posted Apr 29, 2015
I realy enjoyed viewing aircrafts with having “Bento” and beers in my comfortable room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient location

Posted Apr 27, 2015
Conveniently located in domestic terminal 2; it is right next to all the checkin counters
5 out of 5
Recommended
for Everyone
by A verified traveler

ホテルスタッフの方の対応がとても親切でした。

Posted Apr 22, 2015
スタッフの方がとても丁寧で親切でした。 部屋も清潔で快適でした。 立地も便利ですし、また何かあれば利用したいです。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa, FL

Irrashaimase!

Posted Apr 20, 2015
Pros: Customer service, cleanliness, ease of access in Airport
Cons: Nothing!
Location: Not much to do in Haneda, but the hotel leads to the monorail bound for Hamamatsucho. From there, you can go anywhere in Tokyo.
My boyfriend and I went to Tokyo for the first time, and even though it was a short trip, we enjoyed our hotel. The customer service in Japan is stellar to begin with, and this hotel was no different. They spoke good English there, and were able to help out where they could. The cleaning people were so respectful of the PILES of merch we bought from Akiba and Harajuku, even organizing them where it was appropriate. Would definitely go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
Pros: Everything
Staff was very nice, friendly and helpful. Very convenient and connected to terminal 2.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Great location and great room facilities for Japan

Posted Apr 14, 2015
For Japan this room was very large and had everything you could need. Great place to stay for an early flight the next morning from Haneda airport. Is in the domestic terminal so takes 10 mins to get to the international one.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Highly recommend.

Posted Apr 9, 2015
Pros: The room was very comfortable and they also upgraded us complimentary.
Cons: Better food at the buffet or lower the price of the food.
Location: I don't know if there is much to do in Otsu. We stayed there because all the nice hotels in Kyoto were booked due to peak cherry blossom time.
The free shuttle to the Otsu train station is a big help between hotel and station. The restaurant buffet dinner was too expensive for the so-so food. It was about $40 per person. The staff was excellent.